I hate moving. I don't know anyone who likes it. Even when it's to a place you've been dreaming of…read more(which wasn't the case for me at all), it's a dreaded time. Combine that with ill-planning and you have a match made in hell. Thank goodness for Simply Storage! The interior is true to the name: simple. Very clean and neat and tidy. The items they have on display have the prices clearly marked and there's a good variety. The bathroom is in great condition, too! I think the woman who helped me and my mother was named Tammy? It's been a while, so I can't quite remember. She was so sweet! Gave me cookies and soda and basically babied me since I was nervous about driving a huge Uhaul for four hours. When I found out it was a pain to drive, she helped me downgrade with ease. We had to go to another Uhaul location because they didn't have to size we needed, so she made a reservation and the exchange was just that easy. Thank you so much for making our moving less stressful than it already was~ We truly appreciated it.

My husband has used this storage facility twice recently to store items and we've never had a…read moreproblem here. It's easy in and out with the code and we're able to get in and access our items fairly easily. The only issue is that the road to get to the storage lockers is one-way and small so only one car can fit so you sometimes run into an issue where someone is blocking the road and you can't get to your unit until they move and not everyone is friendly or willing to move/let you by or even speed up whatever they're doing.

Highly recommend this place. Owners are really great and communicating with them was very easy…read more We stored our camper there for a month. Convenient to get to with nice, open spots. Best storage place in the Virginia Beach area!!

Jack Rabbit Storage on Shore Drive is THE BEST! Yesterday I moved into my storage unit there and…read moreI'm so happy I chose Jack Rabbit! My mother has a unit here and is very happy with their service so when it was time for me to relocate to her area, I connected with JR about arranging a unit for my use. Over the last few months of planning, JR has been there for me, always helpful and so pleasant. The unit is clean, safe and secure, management is super helpful and, their prices are reasonable. THANK YOU, Jack Rabbit!

Very courteous customer service agent. Knowledgeable on inventory and best pricing. Definitely…read morereserving my storage unit with them. Convenient locations on Shore Drive and Hilltop

I can honestly say after years of getting jerked around by a different storage place I was so happy…read moreto find a business that cares. First off the facility is clean and well kept, plus it is 24 hours which is fantastic. They offer a guarantee of price for a year and military discounts. The management team is wonderful and listens to your concerns and questions. My tour was on a rainy day and Astrea managed to keep me relatively dry while getting to the different units. The barrel locks make me feel very secure that my items are safe. Plus they are more affordable than anywhere else I've checked

I paid online around 4:00pm for a space here and went to sign lease and pickup key which has to be…read moredone in person unfortunately. The online process was misleading to suggest the process could all be done online until after I paid and got instructions. I arrived around 4:30 pm and the business hours were published online and on the door as open until 5:00 pm which is the reason I booked with them quickly so I could start moving stuff in while I have time off from two jobs. The door had a "closed" sign on it without explanation at 4:30 pm. No one answered the local numbers. I called a corporate number and the first customer service representative hung up the phone. Called a second time and waiting for company response. This company seems unprofessional so far.

I signed a contract for $189 a month last October 2025. Six months later they arbitrarily increased…read moremy rate by 38% to $262 a month. This place is a total bait and switch. Do not rent a storage unit from this people. I feel sorry for the military on deployment that cant do anything except pay it. Absolutely horrible. Othe climate control places around here are much cheaper.

Perfect place for storage - not the cheapest but clean and safe. The office staff is all very…read moreprofessional and on top of things. Very good place to store your belongs.

I've been using them for my storage needs for about a year. I have never had any issues. The price…read morecould be lower, but other than that, my experience has been good.

Just moved back to the area and was trying to access my unit to move some things out of it and my…read more"gate code" does not work. I logged onto the app where it even tells you the code to make sure I had it right. It is 7:40 at night and access hours are till 10PM so there shouldn't be an issue with me getting in. I was hoping to move a lot of things out and drove across town to do so... just very disappointed.

I am in the military which has brought me to the Hampton roads area. I have rented storage units in…read moremy time, this has been by far the worst experience of my life. On top of my unit being infested with rodents and valued and cherished personal belongings from my daughters childhood having to be thrown away (because there were dead rodents and layers of feces and urine, see pics attached), the unit that they moved me into while all of this was getting situated, has been rented out and other valued belongings I had (in the new unit) were "thrown" away by staff because they did not know that unit was mine. Do not rent a storage unit from here.

We used SpareFoot to reserve our space, but once we had, we went over to the location to check out…read morethe area. It turns out that the space we reserved was too small for us, and it seemed that there was water damage from a previous tenant. Admirably, Amy (our facility manager) was honest and upfront about the past situation with the unit. We ended up grabbing another unit in their 400 building (separated from the main building, but was also temperature controlled) . The walk-through was pretty standard and only takes about 15-20mins.including the paperwork (Depending on their printers cooperation). Plus it's only $40 for any size unit to move in. They also have surveillance cams everywhere, which makes me feel a little bit better about our stuff being secured.

Very thankful for Yasmine at this location. Always reliable and got me squared away and taken care…read moreof when there was a discrepancy awhile ago. Also readily assisted me with the needs I required for a recent move. 5 star service.

Honestly, I've not received such rude customer service in my life. I used to work in customer…read moreservice and I always am polite, as I know what a pain in the ass it can be. Jack was incredibly dismissive, huffed when I asked basic questions and literally breathed "why why why" into the phone after I asked what my options were. He made my choice clear when searching for storage units and it will not be there. This was in Virginia Beach near Town Center