Rat infested. All our belongings were ruined because there was a widespread rat infestation they…read moreknew about (but opted not to tell us).

The prices are too high and there is rarely anyone in the office. That being said, Dion is the…read moreexception. She was helpful and accommodating in every way possible.

No standardized process across locations. Employees providing different information, stipulations…read morenot listed anywhere on company website. Return phone calls nonexistent from district office.

This is one of the worst companies to do business with. From today's experience, I was planning to…read moreclose out my account and remove any items from my storage bin. I drove up to the gate to input my key code and it said "access denied." Thinking maybe my key code was incorrectly dialed in. I tried again and the same thing happened. Ok then, let me go into the office and see what's up. I gave the peoples my name to look up my account, and I forgot the exact date I started with them. Today's the 30th, they told me I was ONE DAY LATE from paying my bill, so they mentioned they put a padlock on my storage unit. Then up to this point, everything is all good. This is the dialogue. "Ma'am, I'm going to close out my account today. I don't think there's anything in the unit but wanted to double check and recover my lock." "Sir, well since you are a day late, we locked up your storage unit. We can PRORATE you a price for a day, so you can grab your items." I'm thinking to myself, are you serious, 'PRORATE You a Price.' They also Had to mentioned that if I left any items in the unit they will charge for cleaning it out. Shaking my head at all this nonsense, for one day. So it's totally my fault not coming beforehand and I get that, but the principle of the One Day is driving me crazy. Just be aware, also the Prorated Price was $5 for one day. I recovered my lock and in the unit was only a folded up moving box. If they wanted $5 they could of just asked me for it instead of this nonsense. Lesson of today, "Don't be ONE Day Late or You'll pay A Prorated Fee.' Guaranteed!!!

My experience here was extremely pleasant. I regret that I forget the name of the worker that…read morehelped me but he was very helpful and made sure I got the size that I needed for a reasonable price. They have very good deals and sale going on so check on the website and try to catch one! When I finished with my unit, all I simply had to do was make sure all my things were removed and return the gate card that they give you. Very straight forward with no loopholes! I love this place and will store with them again!

The couple that runs this place are so helpful and sweet! I was able to come in and on the same day…read moreget a 10x20 storage unit and free rental of their moving truck. With being in the military, this storage place is the closest to base, and has THE BEST rates throughout Norfolk and Virginia Beach. I would recommend it to anyone looking to store anything for a month or a year. Thankful they were so easy to work with.

I can honestly say after years of getting jerked around by a different storage place I was so happy…read moreto find a business that cares. First off the facility is clean and well kept, plus it is 24 hours which is fantastic. They offer a guarantee of price for a year and military discounts. The management team is wonderful and listens to your concerns and questions. My tour was on a rainy day and Astrea managed to keep me relatively dry while getting to the different units. The barrel locks make me feel very secure that my items are safe. Plus they are more affordable than anywhere else I've checked

I paid online around 4:00pm for a space here and went to sign lease and pickup key which has to be…read moredone in person unfortunately. The online process was misleading to suggest the process could all be done online until after I paid and got instructions. I arrived around 4:30 pm and the business hours were published online and on the door as open until 5:00 pm which is the reason I booked with them quickly so I could start moving stuff in while I have time off from two jobs. The door had a "closed" sign on it without explanation at 4:30 pm. No one answered the local numbers. I called a corporate number and the first customer service representative hung up the phone. Called a second time and waiting for company response. This company seems unprofessional so far.

honestly this one star review won't do much, but I'm leaving this because of one specific employe…read more Kelly was the rudest person I've met in a long time, she talked badly behind customers backs, after I left to my car and came back I heard her say something about my bald spot and it made me very uncomfortable and a little insecure. I dont expect anything to be done but I just need this to be known, what type of person you have working for your company.

My friend's car, which I purchased, had been stored there for 6 years. Inoperable, with deflated…read moretires and having never personally inspected, Bonnie (MyStorage Centers) helped me in shipping the car cross-country to Los Angeles. Bonnie arranged pick-up and inspection and took multiple photos of the car prior to shipping. This is not half the story. I had problems finding a reputable shipper for two months and during that time, Bonnie kept in contact with me and safeguarded car keys and its valuables. To top it all off, the car was stored there for 6 years outside and is in original condition! Thank you Bonnie and the entire Team at MyStorage Centers for your professionalism and thoughfulness. Regards, Phil S.

This place is great!! I am so happy I found a safe & secure…read moreplace to park my box trucks. Its well lit and clean. Brad Johnson and his boss John was super nice & proffesional. Thank you!!

online rental and was fast and easy to use, and the gentlemen in the office today was very helpful…read moreand informative =)

Faith has excellent customer service. She took care of my request in an efficient, professional and…read morefriendly manner. This is the best storage facility! Very clean and easy to access.

Thank you so much "Yelp Projects" for the referral to this awesome company. I am so happy with the…read moreresponse time, professional & friendly service and quite reasonable cost. Value for the right price is what you get from Matt & Anchors Away. When the GFI breaker on my new Breaker Panel Box tripped a few days before Thanksgiving, I was in a panic. My electrician confirmed the worst. The cause was my garage refrigerator, leaving me with limited storage for the holidays, along with spoiled food. The immediate task was to have the offending refrigerator hauled away. That would allow me to buy a new kitchen refrigerator while my son is here for Thanksgiving. Delivery could then move the current one to the garage. Timeliness was extremely important due to my not being able to use my arm due to elbow surgery. Immediately after I input my Project into Yelp I had a message from Matt. He could come at 9am the next morning & the price was right. I hired him right away. This morning Matt & his helper showed up on time & removed the offending refrigerator. They work quickly, even allowing enough time for a fun football discussion. I will definitely hire them again. I've been in something of a panic, with an arm I can't yet use, regarding clearing things out my rental house to get ready for a tenant. I'll hire Matt & company to help with the job. Billing was via a "Square Credit Card Processor" text. When the text came I was surprised to see a lower price than quoted. The answer was a Senior Discount. I'm sure, being a retired Marine, that he probably offers a Military Discount. Cash is also a payment option to save the credit card charge. I highly recommend this business. In fact I wish I could give them 10 stars,

I contacted the company on a Sunday, received an estimate and was able to get an appointment in a…read morevery timely fashion. Price was very reasonable and the pick up went smoothly. Matt and Robbie worked hard and went above and beyond. I will recommend them to anyone who needs stuff hauled from home and will use them in the future. Thank you so much!!!