We used this company for our insurance on our new home. They said the best rate and insurance was…read morewith travelers Insurance. We trusted them and went with travelers. I decided to do some more searching on my own and found statefarm to be cheaper and have more coverage. We changed coverage to statefarm. The statefarm agent asked them to cancel our service. Linda Sexton told him that we planned to make many claims and advise him against insuring us and they did not cancel our travelers insurance. We ended up on the phone for hours trying to cancel this service because they did not cancel it. Beware they are deceitful and liars and I have the bills and emails and everything to prove it.

Bottom line Katlyn is competent and will get the job done right and in a timely manner. I was in…read morethe process of moving, purchasing a home and splitting house holds on the other side of the state. I filled in Katlyn's questionnaire and received a follow up call the next day. She asked questions to understand my situation and what I needed. What separates her from the other brokers is she offers advice to help you make a good choice and think about scenarios you may fail to consider. I also liked that the suite of providers she works with are reputable versus some brokers who may get you lower quotes but with companies that have poor consumer reports when that time comes to put in a claim. I trust her with my future needs because of my experience with her customer service. 1. Listens well 2.Offers solutions not just barriers 3.Proactively follows up 4. Plugs in well with your home buying team Did I mention she is pleasant to talk to as well! Save yourself the stress, stop searching and call. She'll help you keep Murphy at bay.

Carla took care of me right away as other yelp agencies DID NOT, she was straight to the point…read morewhich I appreciated and was able to get me a great deal for what I need for now. I got nothing but good energy from her and could tell she really cares, so I went with her over the other yelp project providers that were recommended for my auto insurance! There's a way to ask questions and treat people after working in customer service myself for many years some people just come off scammy and unreliable I appreciate Carla for her speedy service and due diligence, it did not feel pushy once again it felt like she cared. Highly recommend this company! She also advised she will always make sure I have a good price!

Carla was absolutely amazing. Being able to work regularly through your day and Trust someone can…read moretake care of a title replacement at the DMV, is a game changer. Her rate for this service is "Black Friday" good. If you need assistance at the DMV, you can trust that Carla will dependably handle it with grace and direct constant updated communication. Really appreciate you, Carla! You're cooler than the other side of the pillow!

Awful. The other reviews must be his family…read more Gave him info for quotes over a week ago. He's ghosted us. Starting to worry he's stealing personal info. Why would a legit ghost prospects? Responding to company comment. They did not provide a quote before today. The first I heard back from the owner was this afternoon after I posted the Yelp review. I gave him my email again (after sending via text on February 7th) and today got a quote. I checked my inbox and junk folder and this is the first quote email from them. He claims he didn't get a voicemail from me which he absolutely did. He's saying today that he doesn't respond to texts after texting me starting in early February? Come on

Ryan Steinberg has been our insurance agent for a few years. He is very easy to reach and extremely…read moreknowledgeable. Ryan always reminds us when our car or home insurance payments are due. He has also saved us a lot of money by always price shopping with various insurance companies! We are so happy to give him our business and hope that after reading this, you will contact him too!!

Terrible customer service from Andrea who claimed to have never received an email and yet received…read morean email mere minutes later with no change to the email address. Conveniently a lot of my emails got "lost" which resulted in overcharges for cars that were no longer supposed to be on my insurance. Would not recommend.

Honest and explains everything! My last tax person didn't explain anything and was dishonest. This…read morecompany was a breath of fresh air. Highly recommended

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I have been calling 281-558-2210 for a week and no answer! I had a Texan rep that was reliable…read more This is ridiculous!

I wrote a review a couple years ago praising Cypress Insurance agency. I was dead wrong about the…read morecompany. Last year they dropped the ball, they could have had my business for my Lubbock home as well. I kept asking the for a quote, begging really. Day of closing I had to find another company to insure the home. The office manager, Lilly, is so disrespectful and rude. I was looking for another insurance company to switch my policies over. Nope, can not, the , insurance has gotten so out of hand on what they will cover and not. So by default I have to stay with Cypress Insurance. And the same office manager is still working for the company. I told her this year through email that I was looking for another insurance company, because of the experience I had with her last year. Her response "I'm sorry you feel that way, I will take you off of our list to reach out to with new quotes." Oh my gosh! Terrible business practice! I'm stuck for the time being now, don't make the same mistake I made, don't get auto and home insurance through Cypress Insurance!!

Talia Hill was very helpful in responding to my insurance needs. I can recommend the Cypress…read moreInsurance Team agency for excellent service.

I'd give a zero if I could. Do not use this agent or his inept office for anything. they are…read moreincompetent at best. You will never get a callback from Ragsdell just lies from all office staff. We'be been good customers until we sold our home and had a seizable refund coming. For some reason that's when they decided to dodge all followup calls from us and anytime I spoke to an office person (Devin) I was lied to. It's been several weeks now and I called to demand an overnight check or direct deposit and was told oh, it's in the refund department. So, for weeks we've been lied to that the check was mailed long before and telling us the call every few days and check our mailbox everyday. I told the office (Devin) I would come pick it up and asked the address to pick it up. Apparently, giving and address is a very difficult task for them. When I finally got the correct office address I see it's my agents office! Seriously. It's one large room where everyone can see each other. No need to send messages or lie about someone in meetings all day. They're all sitting in one room looking at each other. We were going to use them for our new home being built but I wouldn't use them to insure a doghouse.

Great experience with Von at Jerrad Ragsdell Insurance, very knowledgeable and helpful Insurance…read moreexpert. Great prices and coverage for pet, home and auto! Ask for Von!