Such a great team! They made getting insurance stress free and were always available to answer all…read moremy questions. Highly recommend them if you want great service with a personal touch!

From the owner: We specialize in providing tailored insurance solutions to meet your unique needs. Whether you're…read morelooking for auto, home, or business insurance, we work with top-rated carriers to find the best coverage at competitive rates. Our commitment is to protect what matters most to you with transparency, integrity, and exceptional customer service. Contact us today for a free consultation and let us help you navigate your insurance options with confidence!

AAA provides the customer with quality work at an honest rate, and that's important to someone like…read moreme. Our household has two cars that require routine attention. We can't say enough about Sonny's candor and customer service skills. He also doesn't mind rolling up his sleeves to get the job done, especially when AAA is short-staffed. He is a car service representative who is impressive to watch because he is involved with the mechanics in getting the job done. And he makes sure it gets done right! AAA doesn't hesitate to go the extra mile to take care of even the minutiae that only an expert can identify. Those details may not always be ready at the time at which they're estimated to be ready, but the thoroughness of AAA makes the investment more than worthwhile. An extra thanks for your dedication to your craft and my car(s)! You reassure me that you will deliver an optimal experience!!!

Sonny Singh..Assistant Facility Manager was so very helpful…read morewhen I brought my car with a tire that I thought was going flat because my FORD had a notice that a tire was going flat...I was sure there was a puncture. He took it off and checked it out and told me that this tire was low because the weather was so cold. He checked all the tires...and said all is well...I didn't have to worry. Sonny Singh is always helpful and his customer service is great. This is the AAA CAR CARE in Aurora at 35 S. Route 59, Aurora, IL 60604. Thank you, Sonny.

Horrible I called for my SUV to be either towed or jumped and waited over 2hrs. Thank goodness the…read moreSUV is in my garage and I'm not stranded but need to get to the dealership. I have the Gold membership and I am so disappointed in what kind of service AAA is giving their best customers. I had to cancel my request but will try again in the morning.

I used AAA to book my 7/1/22 trip to Europe. I purchased the travel insurance and took advantage…read moreof their offer of wallet protection they offered for free. Not really thinking I'd need the insurance but just for the peace of mind. Well apparently travel season exploded and the airlines were "blindsided" by the volume. Really?? Because there are X amount of seats so how are you blindsided? Also the cost of my ticket was DOUBLE compared to pre-pandemic pricing so one would assume the costs were for bringing service up to pandemic safety levels, fuel costs and whatever needed to provide proper service for paying clients. To further ensure problem free travel I chose the high level Star Alliance group (United and Lufthansa). Well it turns out that was all for not as my baggage was lost for the entirety of my 11 day stay on foreign soil. The confusion this created ruined my stay and left me susceptible I having my phone and attached wallet lifted. So here I sit in a foreign country with no wallet, no phone, no clothes, no sundries, no gps, no electronic tickets and train passes as all backup paper copies were in my checked baggage. Thank goodness I carried backup meds on my person as I take blood thinner. When I turned to AAA they acted as if I was not a paid member! Said that the insurance I purchased didn't cover my losses and said it was up to me to call and negotiate with the airlines on my own and would file a claim for my lost luggage nor wallet. I have had AAA membership off and on for more than 15 years and learned to trust them with auto needs and service. When it comes to travel and being there when I needed them most, they really let me down and with a promise to call me back, left me to figure things out on my own. As you can imagine I needed to alter my plans and cut out visiting planned cities but could not cancel hotel reservations in Munich as mysteriously I could no longer sign onto the AAA app! I guess I can't fault them for auto service but as for travel, trust me, you're on your own.

I can't say enough good things about Vivian. I have been using her tax services for several years…read moreand she continues to provide the best customer service. She is helpful and always willing to answer any questions I might have day or night. Highly recommend her for business tax filings !!!

Been waiting for clarification about my policy from Mary for about a month and her office people…read morekeep saying she will call me back and she NEVER does. Multiple emails and calls and nothing. Once they have your money, you're useless to them and they can't be bothered. She finally replied to one of my emails promising a call and then that never happened. They will draw you in with a low price and then a year later, the rates go straight up... typical bait and switch.

horrible agent. never will talk to you, call you back, or return emails. people in her office also…read morerude. Choose someone else

I can't say enough great things about Andrew and his customer service! He really took the time to…read morego over every detail of our policy and answer the million questions we had. He's extremely knowledgeable and is definitely an expert. Thank you again and we look forward to being longtime customers. GO BOBCATS!

Less then 24 hrs after a tornado touched down in the city I live in, Andrew called to check on my…read morefamily's well being and asked about any property damage. Thankfully we were all okay, and did not suffer any severe property damage. In 35 + years of having insurance with a few different companies, I have never had a call from my agent asking about my well being and inquiring about property damage. Usually its you calling your agent to make a claim. I can't say enough great things about Andrew and his associates. It really shows how they make their business personal to their customers, when to so many other agents, the customer is just a # or a paycheck. i strongly recommend Andrew and his associates to anybody needing insurance or wanting to switch to a triple AAA rated, 5 diamond, company that really cares about its customers.

I don't know what has changed but their customer service is HORRIBLE. Last week when myself and my…read morehusband got stranded on the side of the road and weren't even sure what town we were close too they would do NOTHING to help us, said our roadside assistance that I have been paying for did not include our pop up camper. So why am I paying roadside assistance for you to not ACTUALLY ASSIST ME? I told the guy on the phone THAT is your customer service to leave us stranded on the side of the road and he said I can't do anything for you ma'am. And then yesterday when my son's car wouldn't start. He was left stranded in Walmart parking lot for THREE HOURS because I have free towing and they kept texting my son your driver is on the way and FINALLY got tired of waiting and we called someone else and had to pay out of pocket for towing now I live in a pretty big town. Out of ALL THE NUMEROUS local towing companies they called a tow truck from 45 minutes away, and made my son's move in day for his first year of college stressful. Didn't bother telling us that the tow company was that far away. This is NOT CUSTOMER SERVICE. If you do not have this insurance DO NOT SIGN UP FOR IT, even with their rates being sometimes lower than their competitors it is not worth it to pay ALL THE MONEY we have been paying for MANY YEARS, only to get NO HELP when we actually need it.

Number games... Misleading discounts…read more. I won't not buy insurance here. Shop before buying.