So I received an "unknown call " today from Garrett Insurance Agency as a result of my review. The…read morewoman working there stated that she was hoping that my voicemail would pick up as she did not want to talk to me. There was what should have been awkward silence for her, for a moment. Anyhow, she questioned my review and told me that she contacted Yelp to report my review. My guess is because she now claims that after having my credit card on file, as they have charged it in the past, she is saying that it's not on file. Apparently, although she told me that she was going charge me, per this conversation she now claims to not have my credit card information on file. I'm baffled as to how she would have made that transaction, albeit without my go ahead. But whatever. She followed up with the most sarcastic canned response saying "Well thank you so much for your business and HAVE A NICE DAY!" The take away from all of this is that they have virtually nonexistent customer service. They harass you when you make a valid review via "unknown caller ". The irony is that she reached out so much quicker to respond to my review then she EVER has for insurance related concerns. Garrett, Some advice.... Be this proactive with existing customers as you are with disputing with them over their reviews. Good luck! Update- She mentions getting back to customers the next day which was never the case but at least she apologized.

I have called Garrett insurance on two seperate occassions for quotes on my insurance. The…read moreemployee was very informative and patient both times and advised me I was better off staying with the insurance I already had. This company really looks out for your best interests and I hope to do business with them in the future.

Friendly people, and surprisingly reasonable prices for insurance. It is nice to have someone local…read moreto call, instead of push 1 for English, push 2 for Spanish, like most big insurance companies.

We bought our house 3 years ago and needed homeowners insurance. I found Ray Kelly online- everyone…read morewho i have talked to who works here is extremely personal and very helpful!! They give u the feeling as if they have known you forever!! I have also been in contact with Ray Kelly himself and he gives off the same vibe!! Thanks everyone for doing a great job with us!!

Absolutely the BEST insurance agent, and agency, I have ever done business with! I have been a…read moreclient of Nick's for better than twenty years. He is friendly, approachable and professional. Unlike many in the insurance business, Nick treats you like he appreciates your business, not as a policy number. Every year, Nick reaches out to touch base with me just to see if things have changed or if I need to review any of my policies. As my kids have gotten older and kept their driving records clean (no jinx) I have received calls from Nick's office alerting me tot he point that my premiums have gone DOWN!! When is the last time you have heard that? As a company, American Family has stood by me and my family SEVERAL times. They are honest and reliable, competitive on price, and reachable. I wouldn't hesitate to recommend American Family and especially the Nick Diorio Agency to anyone. they are a pleasure to do business with!

I just switched over to the Nick Diorio Agency and am so happy I did. The customer service and…read morepersonal attention I have received from both Nick and Dana are second to none. Just like the company name, I feel treated like family. I would definitely recommend this agency if you're looking for a new agent.

My family has had State Farm for over twenty years. Ryan became our new agent and both he and his…read morestaff have been a pleasure to work with! We had been talking for awhile about increasing our Life insurance and Ryan took the time to review all of our options with us. We now have Auto, Home, and Life all through Ryan and eagerly encourage anyone looking for help with these to contact Ryan and his team!

I bought car insurance from 07.01.22(J95 2300-A01-13) for 3 months, it cost me 713 $ and the…read moreinsurance was supposed to expire on 10.01.22, but already on 09.01.22 I received a letter from State Farm that my insurance is no longer working. I tried to call or get a written response from Ryan, but he never answered me. I think he didn't tell me the whole truth when he told me the terms of the insurance. I don't recommend this insurance agent as you will have problems with him.

Roberta was fantastic working with us today to figure out my options with my new car insurance…read morecoverage and my other auto and Home insurance coverages. She explained everything to me which was great. I have a better understanding of what my coverage is. They even life insurance. The staff there was friendly and happy. The office was clean and neat and it was just a great visit today. they treated us with respect and kindness and my four-year-old granddaughter was with us and she just was in awe of how special they made her feel. She got a lot of State Farm trinkets, and even ice cream! we've been a customer with Rick since 1998. Him and his team are just fantastic. I just don't know what more to say. I've never had a problem. I've been with State Farm insurance my whole adult life or since I've been driving for 50 years! If you're in the Plainfield area and need insurance, give Rick a call anyone on his team will help you. Thank you Patricia and Ron Schwichtenberg

This agency was AMAZING! They saved me $300 on my 6 mo car insurance. I hope it continues to stay…read moreLOW!

Bill has been our agent for several years. We have had several companies in the past. Bill is…read moreby far the most Customer Service Concentric agent in this market. At any time Bill is quick to render a solution to any issue. DO NOT fool yourself, shopping price gets what you pay for. Bill / State Farm is competitive. But you can not buy the outstanding one on one dedication he offers. This includes Lynn in the office. The very best out there.

Bill is the nicest agent I work with. He always brings a smile to my day. If you are looking for a…read moregreat agent for your auto, home, and life insurance. I recommend calling or stopping by this office.

Extremely professional. Very thorough. Quick to respond. Highly recommend…read more Whether there is one person or 3 working that day, they always make you feel .

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Plainfield, IL area since 2020, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Outstanding & incredible staff! I've had Allstate for years & have bounced around between different…read morelocations, even tried other companies when rechecking rates. But no insurance office has ever made me feel as cared for as this one. I've been with Christine for a few years now & the difference is night & day. They actually listen, answer the phones, & make sure you're taken care of; not treated like just another policy number. The whole staff is knowledgeable, professional, & genuinely cares about their clients. When I had a claim, Christine & her team went above & beyond. They fought for me, walked me through the entire process, stayed on top of everything, & made sure it was handled correctly & professionally. They also gave me the best recommendations, which made a stressful situation so much easier. Christine always makes you feel heard & understood. She truly has your back & stands out from the crowd. I have my auto, home, & umbrella policies here & will continue bringing all of my business; along with plenty of referrals for friends & family.

I had a claim on my homeowners insurance & Christine and her staff honestly made the process so…read moremuch easier for me. Instead of feeling lost or stressed, they took the time to explain things clearly, stayed involved the whole time, & made sure I was being taken care of the right way. The claims department isn't always the easiest to deal with, but having an agent like Christine makes a huge difference because she actually follows through & makes sure things get done. The restoration company they recommended was excellent & I felt confident the entire time everything was being handled properly. I truly appreciate Christine & her team. You don't always realize how important it is to have a knowledgeable & dependable agent until you need them, & this experience proved how valuable they are. They are real people here, down to earth, helpful, & they care about doing things right. I'm very thankful to have such a reliable agent & office to trust with my insurance. The AGENT really does make the biggest difference & Christine absolutely shows that.