I have been with NAU (home & car insurance) for over 20 years & feel very loyal to them for a few…read morereasons. These are the 2 main reasons: 1. They save us money! Not only did they find the lowest premiums for the coverage we wanted when we moved to CT, but since then, they've reviewed my policies on their own & contacted us, before renewing, to start with a better policy! Which brings me to my second reason.. 2. Terrific customer service! Doesn't matter if I handle things in the office or by phone and email, I'm treated as a valued customer by friendly & helpful people. I don't recall being left on hold for long periods of time, and when I'm promised a return call, it's come in a timely fashion. No aggregation at all!

From the owner: At North American Underwriters, we have proudly served as an independent Connecticut insurance…read moreagency since 1967. As a long-established Farmington CT insurance agency, we provide personalized auto, home, business, and life insurance solutions in Farmington and surrounding communities. Many well-known national carriers haven’t even been in Connecticut as long as we have — and our longevity reflects our commitment to protecting local families and businesses year after year. We specialize in auto insurance in Farmington, homeowners insurance in Farmington, and business/commercial insurance in Farmington, offering customized coverage designed around your specific needs and budget. As an independent agency, we partner with top-rated insurance carriers to compare options and deliver tailored protection with competitive pricing. Whether you’re looking for reliable car insurance, comprehensive home coverage, or customized commercial insurance solutions, North American Underwriters provides knowledgeable advice, unmatched protection, and local service you can trust.

Mike Preleski was great to work with. He was quick to respond and helpful throughout the whole…read moreprocess. I'd been in a few accidents and was worried about how much my insurance would go up as a solo driver. Mike took the time to go over my options, helped me switch insurance plans, and found a better deal where I'm actually paying less than before. The process was simple and straightforward. I'd definitely recommend Mike to anyone looking for clear, honest help with their insurance.

So this place hasn't been reviewed in quite a long time but I HAVE to do it. I've been dealing with…read moreMike Preleski as my insurance agent for a few years now and I can't get over how available and helpful this guy is. He is a pro... he knows what he's doing... he treats my family as if it were his family - I have contacted him day and night and he is ALWAYS more than reasonably available... usually texts or calls back within a minute or two...unreal! I don't care what this company is paying this guy but I can tell you it's not enough! Kudos to Mike at Tracy Driscoll... you're an amazing asset to this company.

Emma MacSweeney helped us with our new homeowner's and auto insurance and made the process…read moreabsolutely painless. Efficient, courtesy, and friendly, I would recommend CV Mason and Emma to anyone looking for a great insurance agent.

I recently needed to find car insurance and I needed to do it FAST. Terri at C.V. Mason was able to…read morehelp me find what I needed in the same exact day! I was extremely satisfied with the EXCELLENT service and would recommend C.V. Mason to anyone! Thank you so much for the speedy and quality service!

REBECCA LITWIN IS AMAZING. This young lady goes above and…read morebeyond to put your mind at ease. I suffer from anxiety and Rebecca has always been there to help me through some stressful times. She is always there to take my call and help with my account when ever i need it. I chose State Farm because of Rebecca and i wouldn't have it any other way. She really goes above and beyond for her clients she truly cares! You can't go wrong with this location 5 Stars.

I randomly decided to search online for cheaper car insurance then what I had. I was so…read moredisappointed with all of the quotes I had recieved until my email from Matthew at State Farm. I couldn't believe how much I was saving and when I called he was happy to help me. Not only did he give me a bundle to recieve a greater discount but he even took the time to explain the policies and different options. The next day I was in his office for a signature and my policy was ready to go. He was super knowledgeable and friendly. I even got a swag bag with some goodies. It is so nice having a real agent there to help and knowing he is only a phone call away. Wonderful experience and exceptional service all around. Highly recommended!

Amie helped me a few years ago when my then insurance agent really dropped the ball. Now she and…read moreAllie have come through for me again saving me thousands of dollars. So thrilled ! Highly recommend Alice

Chelsea is the most wonderful insurance agent I have ever had the pleasure of dealing with, period…read more I wasn't quite ready to switch because of life happening and she didn't pressure me or send me a bunch of emails or calls. No barrages, no pressure. When I got my act together, she was nothing but kind, knowledgeable and helpful. She even asked about my life happenings. She is a total pleasure and answered any questions with a lot of patience. Thanks again! You are a pleasure!

Plainville Citizen May 2019…read moreBest of Awards 2019 1st Place Best Insurance Agency Edward J. McMahon Insurance Agency Thank you!

Very knowledgable, great customer service, and always willing to help you lower your rateread more

I was a loyal State Farm customer for 7 years with zero complaints or claims. That ended this…read moremonth. My auto policy for (2) cars was renewed in September, and I was told my bill would be around $243. Imagine my surprise when $381.13 was pulled from my account on 9/24 through autopay. Biggest scam ever. Lesson learned, I will never trust that again. When I reached out, Miguel, an agent I've dealt with before, admitted he couldn't even explain where the extra $138 came from. I called 3 days in a row for answers, promised call backs that never happened. Every call to the office was initiated by ME and not them. On the final day, after being transferred through corporate, I spoke with Zach. Instead of helping, he told me to calm down, laughed at me, and kept repeating my name in a dismissive tone. Completely unprofessional and insulting. No surprise, Zach was no help at all. I went back to corporate and filed an official complaint. So let me get this straight: you allow your agents to laugh at loyal customers, ignore them, and fail to explain where $138 came from? Absolutely unacceptable. And by the way, save yourself the stress and don't trust the Drive Safe & Save device. That was pushed on me last year by none other than Zach, and it's just another scam. When I spoke to the woman from corporate, she didn't even see it on my bill. It's supposed to save you money but in my experience it increased the bill. She also mentioned that "I" supposedly made policy changes to a 2008 vehicle that I wasn't even driving but only kept insured to do the work. Why would I ever make changes to that? As of now, I've canceled all of my auto policies. Check out literally any other company and you will save money and avoid this kind of treatment. I'm reluctantly keeping my condo insurance for now, but I no longer trust State Farm. After this experience, I did research. Turns out I'm not alone. Longtime customers with decades of loyalty have their claims denied. Former employees even say go anywhere but here, they'll abuse you. When I told the corporate rep that requiring an agent is just a way to sell it as a "family feel," I called it what it is, total BS. We laughed, but honestly, there's nothing funny about my experience. If you do decide to go with State Farm, research the agents carefully, but don't be fooled--there's a snake everywhere. And if you end up here and are unhappy, know that you can switch agents. Call corporate, they will actually assist you and do more than the local office ever has. Here's your warning: R U N! Good luck. I'll also be attaching a lovely text message from Zach so people can see exactly how this office treats customers.

Zach Ibanez was a pleasure to work with and made the process of getting a quote very quick and…read moreeasy. He is knowledgeable and very helpful. Highly recommend!