I have been with NAU (home & car insurance) for over 20 years & feel very loyal to them for a few…read morereasons. These are the 2 main reasons: 1. They save us money! Not only did they find the lowest premiums for the coverage we wanted when we moved to CT, but since then, they've reviewed my policies on their own & contacted us, before renewing, to start with a better policy! Which brings me to my second reason.. 2. Terrific customer service! Doesn't matter if I handle things in the office or by phone and email, I'm treated as a valued customer by friendly & helpful people. I don't recall being left on hold for long periods of time, and when I'm promised a return call, it's come in a timely fashion. No aggregation at all!

From the owner: At North American Underwriters, we have proudly served as an independent Connecticut insurance…read moreagency since 1967. As a long-established Farmington CT insurance agency, we provide personalized auto, home, business, and life insurance solutions in Farmington and surrounding communities. Many well-known national carriers haven’t even been in Connecticut as long as we have — and our longevity reflects our commitment to protecting local families and businesses year after year. We specialize in auto insurance in Farmington, homeowners insurance in Farmington, and business/commercial insurance in Farmington, offering customized coverage designed around your specific needs and budget. As an independent agency, we partner with top-rated insurance carriers to compare options and deliver tailored protection with competitive pricing. Whether you’re looking for reliable car insurance, comprehensive home coverage, or customized commercial insurance solutions, North American Underwriters provides knowledgeable advice, unmatched protection, and local service you can trust.

We have been with him for many years now . He is so family-oriented and always ready to help me…read morethrough a situation if needed! Please give his agency a shot if you are considering looking for another insurance company! He will guide you through whatever you need.

Very dissatisfied ... it began with my name being incorrect on my policy, to my address was missing…read morefrom my insurance cards to being quoted an amount for our home insurance policy, and paying that full amount for the year just to have the insurance reach back into our bank account without any warning and taking another $205. If the decision was left solely to me, I would be cancelling my policy and moving on.

I am traveling from Vancouver, WA. I came into Southington, CT AAA looking for a EZ pass…read moretransponder. They did not have any but told me where to go. Then I had my tire pressure checked and they replaced a lost valve stem cap on my back passenger side tire. Thank you! (I hope this will work for a google review.) Natalie

have been here 3 times and each time the customer service has been AWFUL.They need professionalism…read moretraining. They don't listen and they talk over you. Especially the old man at the door

The quote I received when shopping around was not honored when I signed up with him with my several…read morepolicies. I am paying more.... And my policies went up for no reason a year later.. Every aspect of dealing with this branch of Farmers has been a pain in the ass. Please look elsewhere for your insurance needs. My previous insurance people were a blessing compared to this office. The grass isn't always greener on the other side.

This man is rude and unprofessional. Get ready for a bait and switch too. My boyfriend was referred…read moreto him from a dealership and was given an awesome insurance quote! This guy went on and on about how he's been in business 30 years and only works with dealerships. He spent about 15 minutes bragging about himself. He also forgot to mention to my boyfriend that the quote wasn't finalized as he hadn't run his license yet. Once he reluctantly did that, wouldn't you know the quote went up quite a bit. He then fed him some crap about not being able to insure him at a good rate until he's been with his current policy 6 months. Well, about a month later, he called my boyfriend and they spoke for a while and he repeated his line of "I've been doing this 30 years" and what not. He once again gives my boyfriend a quote he can't say no to! It was unbelievable and my boyfriend was ecstatic to save that much money! Jeff tells him to get a letter from his other insurance company stating he was there 6 months. My boyfriend got this letter and canceled his car insurance. He calls Jeff who is suddenly not returning calls as fast as usual. They finally speak and he then tells my boyfriend an entirely different amount than previously stated. My boyfriend questions him about why he would do this to him...again and Jeff then became very unprofessional! He said he has plenty of other business and doesn't need my boyfriend's business, among other things. He even sent my boyfriend an email that said: "you wasted my time." If you want to do business with a total sleaze who does nothing but brag about himself and feed you bullshit lines then this is your guy! He is dishonest, rude and very unprofessional!!