I've been with Kathleen since her agency opened. She consistently stays connected, returning…read moreemails, and phones calls. She's assisted me with insuring two homes, vehicles, and life insurance for myself and my family. Her knowledge for insurance is tremendously helpful, as she has made sure that I'm properly protected. The customer service alone deserves more than five stars! Hands down, Kathleen is the best agent and she will keep my business with her American Family agency.

Working with American Family has been time-consuming and extraordinarily frustrating. When I…read morecancelled my insurance and switched to Allstate, American Family continued to send me bills and new insurance cards, solidifying their incompetence. They continued to bill me for months on a car I had sold months previous. I do not recommend using American Family.

My experience with Novallus has been awesome! I worked with Nick Homuth after working directly with…read moreinsurance companies myself, and it was seriously a breath of fresh air. Nick was very patient and spent a lot of time with me on the phone to make sure I understood everything I had questions about. His communication was on point and was extremely easy to work with. In the end I am confident I got the right home and auto insurance for me and my family at a really good price. I would not have gotten this good a policy working with agents directly myself.

I couldn't be happier with my experience working with Novallus Insurance Brokers...specifically…read moreNick Homuth. Best in class communication, service and education. I really liked that he took the time to get to know us personally and what we were wanting with our home, auto and umbrella policies. He's independent so found the best policies for the best price. Highly recommend

We signed up for an auto policy online and bundled it with our renters insurance, which we have had…read morefor about 8 months with no problems. My boyfriend spoke with someone on the phone when we signed up and they confirmed that we would be getting "something in the mail" and that we were good to go. After a week, we called because nothing had come. We were told we would get a call back so they could "look into it". No call back. A day later, my boyfriend called them again. They claimed they had no record of an auto policy for us. It was annoying, but we still needed insurance obviously. The lady told us to sign up again online. It wasn't working, so we called back. The guy condescendingly said, "Um, I don't know why you're trying to do it online. . ." Okay? So my boyfriend tried to make an appointment to come in and the guy said he was too busy that day, but he would call him back later. No call. Today my boyfriend went in as soon as they opened to try and just get something done. The guy again told him he had no time for him. My boyfriend informed him that we would be taking our business elsewhere if he couldn't at least set him up with an appointment later in the day, and the guy replied, "State Farm is downstairs." HORRIBLE customer service. If you want an insurance company that cares about its customers, do NOT go here.

I worked with Kim on a difficult claim. Kim was very helpful in getting my issue resolved in a…read moretimely and fair manner. My parents have also used this office for home and auto insurance for years and can't say enough about how well they have been treated.

My name is Mark I was currently insured with Liberty Mutual. I spoke with Mitchael Webb and agent…read morefrom StateFarm to get me a quote to switch my insurance to StateFarm. He retained all my information and called me back immediately with a quote. Let's save me over $100 a month on my auto insurance. He expressed to me That he is my personal agent, which was a great change of calling a number and getting a different agent every time you called. He was very professional and helpful, answered all my questions. It's nice to have a personal agent to contact if I have any changes or want to add onto my policy. Thank you Mitchael for your professionalism. I look forward to working with you. I am now a State Farm client.

I reached out asking for quotes for insurance for Car and townhouse. Quick reply from Amanda…read moreprovided an upload link to begin the insurance process. After questionary Amanda finalized best quotes for Car and townhouse, which were about 25% lower than my current rates.

The absolute worst experience with a claim for wind and hail damage, being told for months and…read moremonths by Andrew Biscay that he was working on our claim. Meanwhile he had us running around getting bids, sending vendor bids to his email , one week later he told me he could not locate it (this went for 3 weeks) finally he did see the bid and told us that the contractor had to add a description of the hail and wind damage, this was update and sent back to Andrew within 24 hours - then he writes the claim is closed and he tried hard to help us , Sorry ! We have 3 bids from 3 different reputable companies claiming damage. Additional photos and details information will be added at a later date. Andrew Biscay office in Excelsior MN and the American Family Company is UNFAIR !!!!! Andrew thanks for your reply but that's incorrect your adjuster took photos of the damage , he marked several areas and explained in detail the damages . You have declined to pay for to fix the wind and hail damages _ we expect to be compensated for the damage and not the entire roof . The phone conversation I had with Alberteen was the unprofessional, I called to ask a question regarding a photo on page 32 She REFUSED to open the report and told me 'I've been looking at this all day , you are not getting a new roof and no matter what you say or ask it's not changing our decision ". UNBELIEVABLE

Laura Oneal, You are the best…read more Any question I have her insurance team gives me immediate attention. Don't wait for the best you have now found it!!! siempre el mejor

Laura, Dave, Teresa and Erin provide friendly and responsive customer service at competitive rates…read more I really appreciate that they frequently shop my insurance and that they can get me access to really solid providers. Their thoughtful and comprehensive approach gives me the confidence that I am well covered. In the past when I made claims, they responded immediately. Laura kindly walked me through the process and I really felt she was on my side. I didn't have to spend hours on the phone waiting for a customer service agent, which was very comforting when I was in an auto accident and when a pipe burst in my home years ago. I feel fortunate to have found them and never hesitate to recommend them to friends!

Nobody I know likes shopping for insurance. No one I know likes overpaying for insurance. Erica…read moreBrodd at Liberty has accomplished the nearly impossible in making me glad I checked on a better deal. Liberty combined my policies, got me better rates, but more importantly, has a great local person who made the whole process as easy and painless as can be. When Erica couldn't get me the insurance I wanted last year, she was extremely professional and explained why. I called her back this year, and had a deal done in one business day. Strongly recommend these folks.

My husband and I have worked with John Yliniemi for many years, and highly recommend his agency for…read moreall insurance needs. Over the years we have come to appreciate how easy and efficient he is to work with, and the reliability of his insurance recommendations. John is always available to answer our questions, and provide complete/clear answers to our questions. No question is too stupid! At one point we briefly switched to another agency to get a "better" deal, but then switched back after we missed John's excellent service. We are happy to be back with John.