We signed up for an auto policy online and bundled it with our renters insurance, which we have had for about 8 months with no problems. My boyfriend spoke with someone on the phone when we signed up and they confirmed that we would be getting "something in the mail" and that we were good to go. After a week, we called because nothing had come. We were told we would get a call back so they could "look into it". No call back.
A day later, my boyfriend called them again. They claimed they had no record of an auto policy for us. It was annoying, but we still needed insurance obviously. The lady told us to sign up again online. It wasn't working, so we called back. The guy condescendingly said, "Um, I don't know why you're trying to do it online. . ." Okay? So my boyfriend tried to make an appointment to come in and the guy said he was too busy that day, but he would call him back later. No call.
Today my boyfriend went in as soon as they opened to try and just get something done. The guy again told him he had no time for him. My boyfriend informed him that we would be taking our business elsewhere if he couldn't at least set him up with an appointment later in the day, and the guy replied, "State Farm is downstairs."
HORRIBLE customer service. If you want an insurance company that cares about its customers, do NOT go here. read more