Mark was completely useless in resolving my homeowners claim. After 2 years of fighting with State…read moreFarm and all the promises from Mark, I'm still $50k short of getting my house fixed! No wonder Gov Pritzker is going after them and their rate hikes!

they are great people to work with. always there when I need them. thank you for the exceptional…read morecustomer service.

Troxell has served my family and I for over a decade. My agent has kept up with me on a regular…read morebasis and helped me find better quotes when a company would raise their rates. I recommend many of my own clients to them. My agent was always there to assist me immediately with any auto accidents or home issues ! The staff is prompt to return my calls and I would never go anywhere else !

Absolutely horrible company. We ended up with this firm when our Travelers agent retired. We had…read morebeen customers of good standing with Travelers for over 20 years. Found out that we had been over insured on our home for the past 14 years. The new agent at Troxell said we would need to have our home inspected in order to determine the current replacement value. Sounded simple enough but we kept getting the run around about getting it done. After a month and still no inspection, we found another and better company. Even when we tried to cancell took over three days for them to send us the paperwork. This company has no idea about customer service. Avoid them at all costs!!!!!

Bailey Family Insurance, is exceptional !! It is a…read morepositive refreshing experience. I had contacted Leona Niemeier. Personal Risk Advisor at Bailey's and discussed our insurance coverage details. Leona called back us back early afternoon the same day. We were able to visit the office a few days later and change our coverage for substantial savings, on home and auto. The office is welcoming low-key atmosphere, no high-pressure sales. We met the staff ,and Mark Bailey welcomed us , explaining the business. Thier detail and appreciation is sincere. Big change from being just a a profit statistic from other carries. Able to have actual personal caring contact. Thank You Dan & Alberta Woolfolk

Was shopping around for car and home insurance. Contacted Bailey Family insurance, was almost…read moreimmediately responded to with my online query. They not only got us a great rate on both we ended up with more coverage for less money. The customer service from Keely was top notch! Highly recommend them for all your insurance needs.

Everything went smoothly and quickly. Very happy with my overall experience. I was very happy that…read moreKatie could get me coverage at a very affordable rate.

We have been with Katie Young's agency for almost 3 years. Every time we call, we get a quick…read moreresponse. They are a great agency to work with!

I was very impressed with Dylan on all matters concerned. He is Top Notch. I am fully convinced…read morethat I made the right choice on my 2 vehicles changing over to him. I interviewed 4 other agents and decided on Dylan and State Farm. Congratulations and thanks. 5 stars

Marissa is the assistant and has been our go-to now for a while. However, we haven't spent any…read moretime with the actual agent. Been with State Farm since 1989, and we are switching to Kaylie Snyder. Met her and she will be a good fit for us. Thanks again, Marissa. You deliver great customer service.

From the moment we started the process over the phone, Plumb was eager to find ways to help us…read morereduce the cost of insurance as much as possible. We were paying $75 through another company for myself and my son, who is 24-years-old. Through Allstate, we've nearly cut it in half. No other company, including the company I was with, would beat the price. We have always gotten through to our agent and never had to put up with call centers. We love the personal touch, the unbeatable prices, and the fact that it's so easy to make adjustments. I highly recommend Allstate.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I appreciate the chance to teach people ways they can prepare for unexpected events in Springfield. Outside of work, I support local youth programs and love spending time with my family, exercising and involving in outdoor activities.