Troxell has served my family and I for over a decade. My agent has kept up with me on a regular…read morebasis and helped me find better quotes when a company would raise their rates. I recommend many of my own clients to them. My agent was always there to assist me immediately with any auto accidents or home issues ! The staff is prompt to return my calls and I would never go anywhere else !

Absolutely horrible company. We ended up with this firm when our Travelers agent retired. We had…read morebeen customers of good standing with Travelers for over 20 years. Found out that we had been over insured on our home for the past 14 years. The new agent at Troxell said we would need to have our home inspected in order to determine the current replacement value. Sounded simple enough but we kept getting the run around about getting it done. After a month and still no inspection, we found another and better company. Even when we tried to cancell took over three days for them to send us the paperwork. This company has no idea about customer service. Avoid them at all costs!!!!!

Bailey Family Insurance, is exceptional !! It is a…read morepositive refreshing experience. I had contacted Leona Niemeier. Personal Risk Advisor at Bailey's and discussed our insurance coverage details. Leona called back us back early afternoon the same day. We were able to visit the office a few days later and change our coverage for substantial savings, on home and auto. The office is welcoming low-key atmosphere, no high-pressure sales. We met the staff ,and Mark Bailey welcomed us , explaining the business. Thier detail and appreciation is sincere. Big change from being just a a profit statistic from other carries. Able to have actual personal caring contact. Thank You Dan & Alberta Woolfolk

Was shopping around for car and home insurance. Contacted Bailey Family insurance, was almost…read moreimmediately responded to with my online query. They not only got us a great rate on both we ended up with more coverage for less money. The customer service from Keely was top notch! Highly recommend them for all your insurance needs.

One star rating only because it is required. Avoid this agency at all costs, especially Don…read moreGoodenow as he will twist any situation to his advantage to squeeze an extra dollar out of his customers. Beware! We asked for advice on our policy and were given bad information which Goodenow Insurance would not stand behind. So we are now victims of their ignorance of the policies they sell. I hope this helps at least one person not make the mistake we made by trusting this agency.

From the owner: The Goodenow Insurance Agency is committed to maintaining a high standard of excellence and…read moreestablishing a strong relationship of mutual trust and service to each of our clients. in the Springfield Area We offer personal attention, full-time professional service, competitive pricing, a broad range of insurance products to meet your needs and an experienced staff of conscientious professionals.The Goodenow Insurance Agency opened January 1st 1998 with Don Goodenow and Deb Bell. With a couple of desks and calculators the business began in earnest. The first year was rocky with only a couple of companies willing to give a new agency their contract. In 1999 Erie Insurance Company entered Illinois and gave us a contract and the agency hasn't looked back. Now with well over 40 companies to choose from and the addition of key personnel Goodenow Insurance has the ability to maintain personalized service but go after competitive rates for all it's clients. Call now for a free quote.

No support. Just don't return calls. I had called for changes to a property policy. I had business…read morethere for a long time. No problems except I couldn't get any response and I had to find another company as the policy was expiring and it needed to be rewritten with updates.

This is a terrible company. Very poor customer service. They do not return phone calls or emails. I…read morehave been trying to resolve an issue for over a month. And they have helped in no way shape or form. Now they want me to pay more for the problem to get fixed. It is extortion. They know I can not run business with out insurance and our using that to get more money. This is criminal.

I've always enjoyed my insurance agents which I have had twelve of them all of whom I respect and…read morewho I became friends while working with them. Unfortunately, agent Patterson at the Noah Sisson is absolutely is the least helpful, vindictive, agent I have ever dealt with. This kind of attitude usually happens if you have a claim, have not paid your premium or you are going to switch your car insurance unfortunately, that is not the case here. After listening to her ramblings about why my last insurance agent was a crook and the State Of Illinois had taken over his accounts and given them to the Noah Sisson Agency I had, had ,enough of these libelous accusations leveled regarding my previous agent and requested to cancel and get a refund. Bear in mind, I had known this agent just a short period of time but was beginning to talk with him regarding other policies which I might switch. Noah's agent Patterson then sought to collect money from my account for money on past due premiums which had been paid for in full in past years. This may have been in order should I have made a claim during these periods and they had to pay a claim but I never have ever presented them with any insurance claims. To make a long story short The Illinois State Insurance Agency informed me that they have ______"No enforcement powers and essentially this types of businesses can and do what they want". This came down to deducting money out of my refund and unless I hired a investigator to prove I was fraudulently deprived of my money they would not and could not do anything. So if you really don't want to get a full refund without hassles, having to contact the Illinois Insurance Commission or pay for an investigator and prove fraud yourself, I would suggest driving past this business and consider yourself lucky you didn't have to learn a lesson from your insurance agent like I did. In my opinion, I know twelve other insurance companies that will always treat you legally, in fact , this is one time, just throwing a dart at a dartboard of ads which will yield you a better result. Take it from someone, who is still puzzled that you have to beware of your own insurance Agency which you hire, to insure that you are protected from the unforeseen, only to be fleeced by that very business.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Springfield, IL area since 2018, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Cheri and Angel take care of our home, auto and business insurance. We love the personal attention…read morewe get and how they are always looking for the best price for our insurance needs. We highly recommend them to anyone looking for excellent coverage and great customer service. *Kelly and Sean S

From the owner: CLP Insurance Solutions, LLC provides Auto, Home, Business and Life Insurance to all of Illinois,…read moreincluding the counties of Sangamon, Christian, Macon, Macoupin, Menard, Logan, Montgomery, Greene, Jersey, Calhoun, and Pike.

From the moment we started the process over the phone, Plumb was eager to find ways to help us…read morereduce the cost of insurance as much as possible. We were paying $75 through another company for myself and my son, who is 24-years-old. Through Allstate, we've nearly cut it in half. No other company, including the company I was with, would beat the price. We have always gotten through to our agent and never had to put up with call centers. We love the personal touch, the unbeatable prices, and the fact that it's so easy to make adjustments. I highly recommend Allstate.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I appreciate the chance to teach people ways they can prepare for unexpected events in Springfield. Outside of work, I support local youth programs and love spending time with my family, exercising and involving in outdoor activities.

I was a loyal Horace Mann Retirement account holder for 23 years. Being an educator ( now retired)…read moreI liked the educator focus. Since I started in 2002 my fived accounts earned 4.5%, a decent rate. I made my initial allotments of investments with the help of my representative and over the years, exercised more and more personal choice their in allotment. The initial problem as I see it is that they had a hard time retaining quality representatives. I had several over the 23 years, none for more than five years strait. When my best advisor left them in 2022, I had just started retirement. While living in Wisconsin, my rep was in New Jersey. Never heard from him personally for 3 years. My final advisor was a nice young man with an outgoing personality. However, he lacked the knowledge to give meaningful advice. When I asked him about RMDs and how I could strategically retain the most of my life savings, he suggested that I buy an Indexed Universal Life policy from...Horace Mann. I was floored that, given three weeks to come up with a plan, this was his best shot. I immediately started looking for a new company to handle my investments. Fast forward 3 months, I finally sat down with my new company to initiate the rollover. Horace Mann's procedure to transfer funds was convoluted, archaic ( paper forms) and ridiculously slow. So slow, in fact, that it took THREE MONTHS for my accounts to all finally make it to my new broker (in the form of paper checks). So much for customer service. Bottom line- if you want inconsistent and incompetent advice, coupled with glacially slow administrative procedure, Horace Mann is the way to go. I wish I had changed firms earlier despite the decent fixed rate. Do yourself a favor and look elsewhere.

They may be very prompt in getting people quotes and knowledgeable about their products, the…read moreproblem is the payout. They will keep you waiting for as long as legally allowed. They are the only ones with a mailing system that takes up to 15 DAYS even though the packages are put in the mail, that day. We are still waiting for a package to go from Indianapolis to Minneapolis. If you want your beneficiaries to have to fight with a company. This is a great one for that.