As a person who is very, very picky about who/what I invest my hard-earned dollars in, I took my…read moretime when it came to finding a new insurance agent. What is it about Ms. Hines that made me choose her agency to handle my needs? She's extremely personable... and PATIENT! I'm sure I tested that patience with my many, many questions. I had so many questions about so many things and she handled them all with knowledge and with charm!

Terrible Agent when it comes to details. Seems like there are no licensed professionals that work…read morein her office to assist you. You have to wait on her to call you back IF she decides too. Insurance is a business that you have to trust the person you're working with. I don't trust this agent or state farm. If you're ready to get started quick, go there. If you want knowledgeable help, customer service, returned phone calls. RUN THE OTHER WAY. Not impressed.

Horrible l'm a senior and she took advantage of me in around 2021, I needed only liability for my…read morevehicle and she said that I could not get it without getting renters insurance with the car insurance. I explained that I was having problems where I live with mngt. & janitors illegally entering when I leave my apt. & that I didn't believe they would help if the illegal entry continued, I was forced to pay. After a year or more, I called because it continued the illegal entry & more damage. I sent photos of a new desk and much more but was told it was wear and tear. I recently was talked into getting State Farm again to cover the car because it's not working since 11/7/2025. I live in the Paul G Stewart apts and I am still being subjected to the same thing. Thanks Rose Linzy Ms. Prentiss should be ashamed for taking advantage of me!

to me, Tracy prentiss was a lifesaver not only did she lower my insurance, but she gave me more…read morecoverage at the cost of my first insurance so I have rental life insurance and car insurance at the price of my first insurance company. I think her from the bottom of my heart. I promise anybody who need insurance of any kind need to contact Tracy. She was wonderful. explain.

Now this horrible insurance agent is reluctant to cancel my policies. She wants unnecessary…read moreinformation about my new policies which is none of her business. All I want is for her to cancel my policies.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've lived in Chicago for 31 years and been associated to Allstate since 1990. I am a proud alumni of Michigan State University. I grew up in Detroit, and I am a second generation agent, following my dad's footsteps.

Marina followed up with me after I completed my online quote and I do appreciate her for following…read moreup. She's very attentive and even followed up with me again as she noticed some things needed to be revised. She's always here to help and I really appreciate the service here! Do NOT hesitate when choosing this place. 5 full stars for me!!!!!

Frank and team (Marina) help me tremendously! Marina is so helpful with answering all of my…read morequestions and providing me with ultimate level of care and kindness. I have both renters and car insurance through Frank Cooper State Farm and have been a long time customer. They are quick to update my policies and send proof of polices when I request it. This is who you should choose for your insurance needs :)