Been a customer for decades now :-) This office has always been communicative and on the ball for…read moremy insurance needs. Recommended, and I especially want to mention Tiarra who has stuck with it during a complex life insurance process, no fault to State Farm. The office was also instrumental in giving advice on how to lower my premiums and ideas. Also a quick public announcement, that if you are busy with work and life, you can also communicate to the office through text messaging.

Tried to get a call back from Steve, but he must be too busy to respond to long term customers…read more They are billing my escrow account for homeowners and are billing me as well. DOUBLE BILLING ! They blame corporate and state if in fact they were paid twice, a refund would be issued, probably not !!! They quoted me a $19 a year increase in my liability coverage to go to $500K, but the bill came and it was a $43 a year increase. No EXPLANATION !!! When did CUSTOMER SERVICE LEAVE THE INSURANCE BUSINESS ??? Must be nice not having to respond to customers complaints, and only take their premiums. Looking for a new agent, or at least one that provides genuine customer service. Will be reaching out to STATE FARM HQ to file a complaint as well.

Marina followed up with me after I completed my online quote and I do appreciate her for following…read moreup. She's very attentive and even followed up with me again as she noticed some things needed to be revised. She's always here to help and I really appreciate the service here! Do NOT hesitate when choosing this place. 5 full stars for me!!!!!

Frank and team (Marina) help me tremendously! Marina is so helpful with answering all of my…read morequestions and providing me with ultimate level of care and kindness. I have both renters and car insurance through Frank Cooper State Farm and have been a long time customer. They are quick to update my policies and send proof of polices when I request it. This is who you should choose for your insurance needs :)

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

Recently switched my insurance coverage and Tom Leising at LR Windsor was exactly who you want to…read morework with. Quote was competitive with other offers, and Tom was responsive, professional, and was able to walk me through each step in the process that made me feel informed and comfortable with the process. Definitely would refer LR Windsor and Tom Leising. Checking in a year later, again worked with Tom Leising. Renewal may have been an easier decision. Both Tom and LR Windsor delivered above quality service on insurance and I could sense genuine interest and dedication towards working for what was best for me and my business. All questions and concerns were answered and responded in a timely manner. Once again, well deserving of 5 stars and I have and will continue to refer LR Windsor and Tom Leising.

I should have checked google reviews not only yelp. Some employees here (also mentioned on google…read morereviews) are completely unreliable. We are waiting on them to complete a name change on the policy for a few weeks now. Countless emails and calls, just for a name change!? I suggest you go elsewhere.

I have been using Kane insurance for several years now. Jill Andree has been servicing all my…read morepolices which includes workers compensation, General Liability, property insurance polices and etc. She has been very diligent, attentive and provides excellent customer service especially when I need certificates or quoting my renewal polies. I highly recommend calling and asking for Jill.

AAA Car Care is a complete joke. I brought my car in for a repair; paid good money, and drove away…read morewith exact same problem. I was driving on the expressway when all of a sudden my car shut off; a big semi truck was heading my way and didn't see me. Luckily, the semi truck swerved but it could've caused me and many others to be in serious danger. THEY KNOWINGLY SENT MY CAR HOME WITH THE SAME ISSUE. If you were to tell me they just sit around all day instead of working on your car I would believe you 100%. This company is a complete joke. Don't waste your time or money.

Erie Insurance is beyond believe the worst ever company that i have ever dealt with. I would give…read morethem -5 if i could!! I had an car accident with my neighbor, he was driving wrong way on the street. And after the claim was filed, i called them 3-4 times a day, and left messages, the agent i was dealt with didn't ever pick up the phone, and not calling back, i eventually get talk to the agent, and she is evaluate that it is word against word, and it's not their responsibility even their insured in driving the wrong way on the one way street. The agent said "people drive on the wrong way all the time, you should look" REALLY??? This company has waste so much my emotion and time, please stay away from them. I honestly can't imagine how can they still in business with this kind of service and attitude.

A friend referred me to the Edwards Insurance agency after I became disillusioned with the…read moreconstant rate increases ( without ever filing a claim) the company I had at the time was subjecting me to. I found the staff at Edwards to be cordial as well as enlightening , taking time to better educate me on the various nuances of their business ( coverage limits, deductible limits, enhancement endorsements, riders etc) , helping me become a more discerning consumer. The net result was, a homeowner policy with better limits, a more reasonable deductible, and fair premiums. On top of that, I received a 30% discount for adding my auto as well! Chris was personable and knowledgable , even if his humor was a little lame ( sorry Chris) lol. I would not hesitate to refer anyone with Insurance needs to this agency and be reasonably certain you will be pleased too

Fantastic, was able to get a discount less than any other insurance I was searching for. And very…read morepolite and friendly. High recommend

Dominic was very helpful in helping me get all my questions answered. He is a very informed agent…read more Not pushy, just giving answers to all my questions.

Rye was amazing today with the explanation and the solution to my situation. Thank you very much.read more

Professional, courteous and friendly sevice. Reasonable rates. Good to have local representation…read more Would reccomend