I was with them for more than 20 years and never had a claim. Finally we had a claim due to our…read moredaughter getting rear ended and it was so difficult getting everything handled. Joy Insurance gave us the run around for weeks before we could get a rental vehicle. We finally were given authorization to get a rental vehicle that I paid out of pocket. I did get reimbursed for this, however the time they authorized the rental my vehicle was almost ready from the body shop. I only used the rental vehicle for 3 days and the car was in the shop for more than 2 weeks. I was also not given thorough info regarding transferring insurance to my son. Needless to say, this was the icing on the cake for us to leave. Very unhappy how this ended with them. This is in response to Liam Joy: I did receive a voicemail and email from your Dad. The email he sent did not have accurate facts. First off, you never explained the process on transferring insurance to my son's name. You took our son's money and then at the 11th hour after time passed you decided to call him and ask about plates. You expected him to know that he needs the title signed over. Nothing was ever explained about the process. This is typical for your agency, just like the claim process. It would have been nice to get a call directly from you when you discovered there was a problem. Let me just say, you had plenty of chances to call me and make good. You decided to ignore this, and thought it would go away. It is unfortunate that it ended this way.

Have been using Joy for years. The staff is always super accommodating and helpful with all my…read morevarious insurance needs. They knowledgeable in their field , always providing the info I need and I know that I'm properly covered whenever I am off to a new venture or property. While I personally have not had any claims, I have heard many praise them for helping their clients with claims when tragedy strikes. The peace of mind that I get by working with Joy insurance is priceless. I highly recommend trying them out for a quote for all your insurance needs. You won't be disappointed!

From my personal agent, Douglas, to Lorraine, a customer service rep, Hutchings Agency staff is…read moreright there with you every step of the way. I found myself in a rental car reimbursement situation that Lorraine not only dug me out of, she called almost every day to update me on the progress. They are honest, transparent, and they try really hard to help you out as much as possible! I have multiple policies with them and can't imagine my business with anyone else.

Awesome business. I work w Doug Jr. He is very efficient and knows the business inside and out…read more Constantly keeps contact and updates me on specific policies if there are better more cost effective solutions. I highly recommend these guys if you want the best price and personalized customer service.

They act like Indian rebel, I cancelled my membership because it was too much. I got with another…read morecompany and they lapsed my insurance. They put in a laps because I got my money back and didn't go with them. Now my license is suspended costing me money because I can't work. I got put on hold for one hour before I hung up and originally hung up on three time. I've been trying to reach them all day. They act like drug dealers and criminal. I was active with them for only two days, got money back so they put me up for insurance laps. I need a lawyer, I've been with companies for years and they never did anything like this. Two days with them now I can't drive or go to work. This was personal and very manipulative.

Thought this insurance was good ! Guess not !…read more My financial institution was compromised About 2-3 weeks ago these people were Taking their payment through my account Now they refuse to ! No empathy regarding My situation no compassion whatsoever No understanding whatsoever ! This is truly unbelievable ! Now I have to mail them a "check" All because someone had taken Advantage of me !!

I have both home and auto insurance through the Nilsen agency. Mr. Nilsen was able to provide me…read morewith affordable rates for both home and auto to include a multi-policy discount. It's gratifying to know should I have any questions or concerns a "real person" answers the phone, and is eager to help. Kudos to Mr. Nilsen and his staff for providing good business. Thank You! Joan

Your shopping for a reliable and honest insurance agent stops with John and his team! John is…read moretruly a great guy who is a personable, compassionate, and an absolute expert in his craft. He and his Allstate team has been there for me and my family for nearly three decades and has helped us through the best and worst of times. You simply won't find a better insurance agency!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a life long New Yorker and a huge sports fan.

Alan, Debbie and Helen are beyond incredible. They are always friendly and courteous. They also go…read moreabove and beyond on a regular basis. There is such a personable attention to detail with the team. They are great. On a side note, Alan is amazing in the community with all the efforts he does to give back to organizations and volunteer his time and efforts. He is an stand up guy.

My experience so far has been wonderful. Alan Turken has been very compassionate and informative…read morethrough the process of insuring my first home. He also never sleeps and has been diligent in responding to my questions: after business hours and weekends. I would certainly recommend him to anyone I know in the process of buying a home or shopping around for a new HO policy.

This insurance group is one of the best insurance agency, people there are very knowledgeable,…read morehelpful, efficient and professional. They work very hard to find the best deal in timely manner and provide excellent service based on their broad knowledge in insurance industry.

From the owner: Middletown, NY: It's essential to be protected every day.read more

I am highly disappointed with this company . I went inside the office to speak with the owner…read moreCatherine regarding my auto policy and from the moment I got there she was very rude talking over me & was very unprofessional talking to me through the glass door with other customers in the office raising her voice and being very dismissive. I felt uncomfortable & discriminated against. In the midst of trying to advise her of what was going on she said she had to leave for a doctors appointment but was going to take care of the issue because I was right after all and it will get "resolved". She then winded up making her agent Morgan handle the matter while she left . Morgan was no help at all. I sat in the office for over two hours and nothing was resolved. I would not recommend this insurance agency to anyone. They provided very horrible customer service & extremely poor management. In the midst of waiting in the office other customers were calling in to make payments . I watched the agents put the the customers on hold then get back on the phone a few moments later advise the customers "the system just went down we have to call you back what's a good call back number for you" just to avoid doing their job at that moment which is ridiculous Work avoidance. To anyone looking to go here for insurance I would highly recommend looking else where. Unless you're the same skin color you will not get far with this company . They treat who they want to treat with respect & help who they want to help. If I can leave no stars for a review I sure would.

From the owner: The Macri Isola Catherine Ins. Agency Inc - Nationwide Insurance provides a wide range of…read morehigh-quality insurance products and services to customers in Middletown, NY, and the surrounding communities. We are dedicated to offering superior insurance coverage options that will protect against the unforeseen financial loss of property, liability, health or life.