I have intrusted Allstate insurance and expect professionalism from the agent Melissa Van. I've been with Allstate 10+ years . I have made 15 phone calls to her to resolve problem with my auto payment. Getting copies of my policy. Not having roadside insurance. It's not a claim. It's the unprofessional culture of her office. Why is it so difficult to see you during business hours. You are neverthere.I now have a separate roadside policy because you didn't put in my original policy. This could all be resolved if you just taken the time to care enough to follow through. read more

If I could give a zero star I would. The company sent a roadside help called Jackrabbit USA. They never showed. They never called. After the first text I never heard from them again.. Glad i wasnt found on the roadside dead. Tomorrow I am shopping for a new company. I have no accidents, and a house plus more. This has left a bad taste in my mouth. Sometime a good price is just not worth the pain. read more

Great customer service! Whenever I had a problem, they always took my call and helped explain everything to me.