I have intrusted Allstate insurance and expect professionalism from the agent Melissa Van. I've…read morebeen with Allstate 10+ years . I have made 15 phone calls to her to resolve problem with my auto payment. Getting copies of my policy. Not having roadside insurance. It's not a claim. It's the unprofessional culture of her office. Why is it so difficult to see you during business hours. You are neverthere.I now have a separate roadside policy because you didn't put in my original policy. This could all be resolved if you just taken the time to care enough to follow through.

If I could give a zero star I would. The company sent a roadside help called Jackrabbit USA. They…read morenever showed. They never called. After the first text I never heard from them again.. Glad i wasnt found on the roadside dead. Tomorrow I am shopping for a new company. I have no accidents, and a house plus more. This has left a bad taste in my mouth. Sometime a good price is just not worth the pain.

Nothing gets accomplished on property claims, no guidance either. 3 years of nothing done on total…read moreloss. Filing claims with insurance commission and suing next

If you enjoy being cursed at by Chad over the phone for asking questions, I highly recommend this…read moreplace.

Kristen and her staff have been nothing short of amazing to deal with. Anytime we've needed…read moreanything she has been there to assist us. We have found the best life insurance for our kids from College needs to preparing for "what if". Buying a new home? She and Eric helped us every step of the way. Cars? yeah, that is no problem! Thank you!!

Kristen is great to deal with. Had a little issue with a cracked windshield ... a quick call to…read moreKristen ... no worries no problems! Kristen explains well and always willing to repeat if you don't understand....Always respectful and Kind!