DO NOT deal with this company. One of their customers hit my friend's car and then after dealing…read morewith Loya customer service for several weeks, he couldn't find any collision center that would fix his car. No collision center he contacted would work with Loya insurance. His own insurance company is currently fixing his car and then they will go after Loya to get their compensation.

I have NEVER encountered customer service this horrible...anywhere, ever. Their driver hit my car…read morein November '25...it's now January 31 and I finally received the payment (of under 2k on a car they deemed totaled). They don't return calls until you leave dozens (no exaggeration) of voicemails. Their claims adjusters are rude and do their best to speak extremely fast and unintelligibly. I had to report them to the department of insurance to finally get a call back (after which they dropped the ball again). They guessed my car's mileage, never requested it and were 20k high, I had to send them time stamped photos of the odometer which they claimed they didn't receive, I had to send three times. Same with comps they requested after I disputed the value they placed on my car. Before the accident I had a mechanically sound/physically perfect car. It's an old car but it had nothing wrong with it. They gave me less than 2k...in no way enough to find a car in the same condition (or in ANY drivable condition). I wound up having to shell out 8k to get a used car. Absolutely corrupt, inept, disdainful - there was not a single person I spoke with who displayed any interest in helping me, it's as if they're trying to be rude to make you give up. Sadly, none of us have a choice if we're in an accident and the at-fault driver has this insurer. TLDR - they're horrible, keep a close record of how many calls you had to make and document everything. Be prepared for a very bumpy ride (or no ride at all when they're done with you). They shouldn't be allowed to do business.

Excellent customer service, they care about the customers needs. Great location. They helped me…read morewith my health and life insurance.

Love their customer service!!! Terry helped me with insurance for life, umbrella coverage,…read morevehicles, and residence and landlord policies. Rates beat Allstate hands down by more than $5000. Left Allstate after crazy increase by Allstate. This office even respond to your calls quickly and will email documents fast when your need them. Very surprised and they offer something to drink when you show in person on hot days. No problem paying for insurance but treating customers with the care you show has earned my loyalty.

Crystal and her team have done an exceptional job helping me plan and manage my insurance accounts…read morefor over 5 years now. She's the hardest working agent I've ever had!

I have been a State Farm client of Sandra Serna for many years. She and her staff have always been…read moresupportive, helpful, and available. Most specifically, Ronnie has been of great assistance when I have questions or requests. Her knowledge, expertise, and competence are A+++++++ and more. My total props to her and Sandra. Sam Forsythe

Sandra Serna, Ronnie and the rest of the staff are so attentive to my family's auto and home…read moreinsurance. Very friendly, knowledgeable and helpful to ensure we are well taken care of every time we call. Fantastic customer service and support.

Great Service and low prices and staff is very friendly and professional and knowledgeable of the…read moreproduct .

From the owner: Auto Insurance, Homeowners Insurance, Commercial Insurance, Southbound Insurance, Motorcycle…read moreInsurance, Renters Insurance, Northbound Insurance, RV's Insurance, Boat Insurance, Roadside Assistance

I walked into the Farpon Insurance at 1055 Sunland Park Drive. I asked if they offer insurance for…read morea gun shop. One of the ladies who works there, went to go get somebody who works at the barber shop. He comes in and said, "These ladies want you to leave. You're making them feel uncomfortable talking about guns." I said, "I'm speechless." I walked out.

Took a long time to help us. They were busy with other 2 customers but they had more employees in…read morethe back and didn't care, we waited like 1 hour there it's unbelievable