I was treated with respect. The representative took care of business and I had no issues.read more

I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.

I have used them for over 20 years and they never disappoint. They have always been so helpful and…read moretry to find me the best policies when possible.

I received excellent service for life insurance from Chan Wright Insurance Agency. From the very…read morebeginning, they made the entire process incredibly smooth and easy. Their team was professional and extremely knowledgeable, guiding me through every step with clarity and recommendations for my family. This has given me peace of mind knowing my loved ones are protected. I highly recommend Chan Wright Insurance Agency to anyone looking for a reliable and caring insurance provider.

I've been with Chan and Erie insurance since 2010. They have provided me with outstanding customer…read moreservice along with savings. No business too small or too large for them to handle. For all your business insurance needs pick Chan Wright insurance.

Great customer service, very helpful, consultation was free...Lakita (owner/operator) was very…read moreprofessional and answered all my questions satisfactory

Andy met all my needs and then some. He restored consumer trust based on my previous interactions…read morewith insurance salesman.

I couldn't be more pleased with the services provided by Andy Mills and the Metlife team. When my…read moreapartment community suffered from a severe fire last Spring, Andy and his team on site within 24 hours and helped get me and several other clients assisted in a timely manner. He was also able to offer extended insurance coverage for my automobile, with better benefits and at a much lower rate than what I was paying for since 1999. Andy is the true definition of customer service and is readily available to support his clients in any case scenario.

When a client for over five years and always enjoy consulting with the professionals at capital…read morecoach Pete has added his very professional and knowledgeable staff. Enjoy the weekly radio show and always find something interesting about it.

I came in knowing very little about auto insurance, but Michael walked me through everything I…read moreneeded to know! He gave me great advice, highly recommend!

Mike has helped me for about 25 years. He has always given me good advice and is there when I need…read morehim. I highly recommend Joyner insurance for all your needs.

Customer service from this office is lackadaisical to say the least. I am astounded how an agent…read more(Beth) could have such deficiencies and still able to maintain a license. I initially inquired about coverage for my home after given what I thought was a very good quote. I even mentioned to Beth that it was considerably lower than what I was currently paying. Because my policy, with another company, had increased and my renewal was in June 2025 I was contacted by AllState after using a search engine for companies that covered my location. After given the quote and informed that I would be receiving an email to complete the sign up documentation I immediately realized that the zip code was incorrect that had been entered by Beth. This prevented me from going forward to complete the information. I immediately called and left a message. I was contacted quickly and was told by another agent to "just go ahead and enter the wrong zip code and they would correct it on their end after I completed the form". I informed the agent that I would do nothing of the sort and to send me the corrected form and then I would proceed. In the interim I was then contacted by Beth who said she was informed by the other agent of the details with the incorrect zip code. She said she would call me back as soon as she found out the matter. The matter was that she entered the incorrect zip code even after I repeated my entire address and zip code to ensure she had the information. Clearly that made no difference at all. That careless mistake was over a $1,500 annual premium mistake. I informed her that I would not be going forth with the coverage. Thank goodness I had not contacted my homeowner policy that I presently had. The premium quoted after the correct zip was entered was actually $1,000 MORE than my present insurance. An apology was offered and I was told that no money would be debited my bank account. Second "careless mistake" transpired today when I saw that a first month premium was debited from my account! I don't believe it is unreasonable to expect someone who does this for a living to "get it right" the first time. Perhaps it would better serve this office to restrain these associates and require a competency exam periodically. AllState? No thanks!

This is the best Allstate Agency!! Ben and his staff are absolutely amazing! Justin is my agent,…read moreand he always takes care of me and my insurance questions, needs and concerns. If you are looking for a great insurance company, call or go see Justin at The Reece Agency!