Dealing with the adjuster assigned to my homeowner's claim was a nightmare from start to finish…read more Little did I realize how useless my agents would be. The claim was filed on April 2nd. We were told that the adjuster would contact us in 24 hours. Didn't happen. I asked for help from my agent and was told they could only send a request to have the adjuster contact us. Still no response. Finally after 5 days I finally heard from the adjuster. He said he was scheduled to do an inspection on a certain day. He didn't show up. Another week went by because he said the roof was too steep for him to climb and he would have to contract an independent company to do the inspection. Finally, the inspection was done on April 17th. Now we were waiting for the adjuster to submit an estimate. Another phone call/vm from me to adjuster on April 21st. He did return my call on April 22nd with estimate. I can see why reports say State Farm is loosing business. The whole process has been extremely stressful. I am looking at other insurance companies and careful reading reviews. I'm done with State Farm.

I've been a client of Matthew's for years and he has always been professional even with my…read moresometimes seemingly-frustrating questions and requirements. I've never needed to use my insurance, but I have peace of mind knowing that if I did need to use it, I'd be in good hands. There have

I recently moved to Texas and Diana made the insurance transition extremely effortless. They're…read moreextremely knowledgeable, caring and helpful. They made a loyal customer for life!

Even though this is not my regular State Farm agent's office, John allowed me to take care of my…read moreinsurance paperwork at his office today. Zodie walked me through each step in a clear and efficient manner. I was treated as if I had been a client of this office for years. They went out of their way to welcome me into a calm and friendly atmosphere. Thank you John Edwards State Farm!

Amazing experience, easy, fast and seamless. Brian and his team did a great job and I look…read moreforward to using them again in the future

I don't even know if I can find the words strong enough to explain to you just how incredible this…read morecompany is. The people who work here are the best of the best. We were fortunate enough to work with Blake Andrews and Karmen Acevedo. These two people worked morning, noon and the middle of the night for us, quite literally. They would check in with us on holidays and evenings. They closed our home loan in less than 3 weeks! By the time we closed, I felt like they were my family. I never had to worry about anything while we were working with them because they genuinely cared about my family and getting out loan closed. I absolutely adore Blake Andrews and Karmen Acevedo. I am certain there are none better. To me, the highest compliment would be to utilize them again. We will absolutely use BayEquity on every single home purchase, in the future. Did I mention that Blake (our loan officer) actually came to our closing?! You will never find another loan officer who will do that. I was so relieved to have him there. When I tell you this guy cares, HE REALLY DOES! Goodness gracious, I just cannot speak highly enough of these two!

Tim Bicknell is the best thing that has ever happened to my family. He shops rates everywhere for…read moreour Homeowners and Auto Insurance Policies. He gets us the very best deals! For example, we just saved $1855 a year on car insurance! We got the lowest Homeowners insurance out there too! You just make one phone call and he gets you all of the discounts that the companies never openly offer you! Having Tim as our agent has been a blessing! I HIGHLY recommend using him as your agent to shop insurance carriers and save you money. The even better deal is that his services are 100% completely FREE to consumers! He's extremely knowledgeable and even friendlier! I'll be using him from here on out! I love Tim Bicknell! He's the BEST!

I purchased a new home and was overwhelmed by all the insurance quote information I found after…read moredoing my own research. A friend referred me to Tim Bicknell. He answered all of my questions about coverages and advised me on how much insurance I actually needed for a new construction home. He was very transparent and knowledgeable. I ended up purchasing an Auto policy with him as well. I definitely recommend Tim Bicknell for your insurance needs.

I do NOT recommend this agency! DO NOT USE THEM…read more Originally I was working with an agent named Ariel. We were buying a house and needed full roof coverage. She sent us a quote for home and auto bundle. When we were finally ready to sign, she was no longer with the agency and we were transferred to Meredith. He was very friendly and helpful, but once the binder was sent to us on May 3rd, we realized that we did NOT, in fact, receive full roof coverage as promised. May 3rd was a Saturday and we had an insurance deadline of Monday to procure the insurance. I immediately wrote an email to the agent, Mike Johnson, and the account manager, Meredith. They did not respond, so I had to go with another insurance. On May 5th, I spoke to Meredith and he cancelled my policy and ensured a refund. On May 6, I received an email that our car beacons for safe driving were being mailed, indicating to me that the policy had NOT been cancelled. I reached out again and was assured it was going to be cancelled and I would be contacted about a refund. It is now June 3rd, a MONTH after cancelling, and I STILL NOT RECEIVED THE $1400. I called Meredith on June 3rd at 12PM and he said it looked like it was still in "underwriting" and did not appear to be fully cancelled. He told me he would call me back in 1 hour, at 1PM CST. It is now 6PM CST and, you guessed it, I never received a call. In all of our communications, I have included Mike Johnson, the agent, whose face is plastered at the bottom of every email. He has NEVER communicated to me in the several grievances I've had. He has never apologized or reached out to ensure I have been taken care of. Meredith is a lovely human and very nice to speak to, but this agency is extremely inefficient and Mike Johnson does not seem to care about clients being taken care of.

Every time I speaker to Emily, she works very hard to get me the proper information of what I am…read morerequesting. I don't have to call back to be sure my request is being fulfilled as she updates me via email. I thank her hard work and attention to detail

Working with Adam Miller was fantastic!!! He spent time explaining and giving me my options. We…read morefound the plan with the best coverage and saved me thousands. Thank you State Farm and Adam Millerp

I was very happy to experience an agent who takes time to educate and inform me about my insurance…read morecoverage options, demonstrates their dedication. And I'm glad that I had a positive experience with my auto and home insurance agent. I went to Fabiola Sears - State Farm Insurance Agent office to review my policies renewal documents and Fabiola provided valuable assistance by thoroughly explaining each coverage option, carefully going through them with me, and making adjustments based on my specific needs. Saving money is always a plus, and it's great that she was able to help me achieve that while ensuring I had adequate coverage. I certainly refer her office for all our insurance needs.

This was my first home purchase and Academy Mortgage provided a very stress-free home buying…read moreprocess, which wasn't at all what I was expecting considering the feedback people I've spoke with gave for other mortgage companies. The staff communicated very well with me during the entire process and were happy to assist with any questions and/or concerns I had. Highly Recommended!

I called AAA for roadside assistance. The dispatcher was very helpful in determining what to do…read more The agent, Ronnie Hotep, who was sent was very friendly, courteous , and knowledgeable. He kept me informed of his arrival time and actually had me on my way in no time. Ronnie has outstanding customer service! Thank you for the excellent service

I've been a AAA of Texas member since 2014. I haven't getting a good/reliable service in recent…read moreyears and I decided to write a review about my experiences. I totally understand that I'm not the only customer and that they must be very busy with calls all over Texas. I get it. What I don't understand is that the drivers don't communicate like I left a message to the driver that I was waiting in the back of the house where my vehicle is located. If you live around here, they know to come to the back of the house, especially I left a message. I'm wondering if these drivers are from out of state and that's why they don't know that the garages are located in the back of the house in the ally way? Anyhow, they came ringing the door bell in the front when I was waiting in the back and so now, I'm back to square one! I've been waiting since 1130 this morning. This is UNACCEPTABLE!! I wish there was a better option out there, bc I'd dump this and get that better, more reliable option.