Monica is really fast and answers all your questions, very professional,…read more she treats costumers with respect and Integrity and honesty with finding the best for clients.

Monica is quick with answering any questions I have. Her and her staff treat their customers with…read morecare and ensure they get the proper coverage you would want without being pushy on offering extras.

State Farm clients since 1992, nearly a dozen policies, and we've been with this agency for the…read morelast 4 years. We have a water claim that is not being handled appropriately by the claims dept, and we've been without a functioning kitchen since June 2025. We reached out to our agent, Sarah Atkinson, for support after claims ghosting us for 4 months. We are not being reimbursed for our covered loss and expenses, and at one point a lien was going to be placed on our home because claims did not pay the restoration company for their authorized services. We had to pay out of pocket to avoid the lien. SF finally reimbursed us 6 months after the repairs were completed. Our agent did not call us back. She had her office manager respond to our request. This is very disappointing considering our history with SF, and considering the severity of our situation. Nearly two months later, we are still being told by claims that they are not covering repairs and expenses that are covered under our policy, and we still do not have a kitchen. Our agent's office has also not followed up with us, even after seeing that claims is not handling our claim appropriately. We are in the process of filing a complaint with the DOI. Huge disappointment in State Farm claims and our agent.

I have been a member of State Farm since I was 16 (over 30 years). I appreciate the personal touch…read moreand professionalism I receive from the Sarah Atkinson team. I definitely recommend them!

I've been with Wayne and his team for many years now. I have home and auto with State Farm, due to…read morethe bundle discount (Who doesn't love savings?). I've added and remove many different cars with him over the years and I never once had a problem. He always gets back to me very promptly, will answer any questions I have right away. He is very responsive to email, so guys please email him, it's actually more convenient than calling! Recently I added a Porsche Taycan with him, which of course I expected it to go up in premium. He quoted me $160 back in Q4 2021 prior to my delivery of the car. When I finally took delivery of the car, the premium jumped to $205--and of course I had questions. He explained to me that the car value is based on the VIN number and not the MSRP (they calculate based on the car's value-for one I had a lot of add-ons to it, I mean what's a Porsche without the Porsche premium?) So, I decided to raise my deductible on the policy to lower the premium and got closer to $180 a month which was more acceptable for me. Besides auto, I also have home with him and he always was able get me my documents right away because I have a really bad lending company who always sells my loans to another company. It's what I get for shopping with a mortgage broker and not a bank. Wayne would go out of his way and call the loan company for me, get them the documents and get the whole issue resolved. And that's why I stayed with him all these years. It's really the customer service, I couldn't of asked for a better State Farm agent. You really pay for what you get. I didn't care about the extra cost, I only care about the services they provide and if my needs are satisficed. I don't want to go through long calls with long wait times. It's also the same reason why people prefer Chase over Bank of America. I want that instant service, no wait time. This is why I highly recommend Wayne Fehr as your State Farm Agent even if you're not very local. He gets things done right away.

At first this agency appeared to be pretty cool. But it took forever to correct my name despite me…read morespelling it out several times. Two letters in my name were reversed. My first and last name spelled wrong. So several attempts were made to correct this and they eventually corrected it just at their office. When I called corporate today, the incorrect spelling was still on the corporate files. However some paperwork had the correct spelling. Corporate made the necessary appropriate corrections. I've called here several times to ask information in the past about my car and home insurance and was told they would call me back and they never did. A couple days ago someone from their office had called me to update my credit card information. Great that they wanted "MY MONEY" $$$$. But then when I had asked to speak to someone concerning reviewing my insurance on my car and home, the lady said that she will be calling me back. NOPE...never got a call.. Cell phone call details STATE FARM 909.839.4235 Incoming Call Tuesday, 24 May 2016 3:13 pm 2 mins 47 secs I just got off of the phone with their corporate office. They explained to me that this office has all my information and that it is a 99% likely chance that these people from this office are the ones that called me. Well they updated my credit card payment. So who spoke to me and "TOOK MY MONEY". Was it the janitor? Check your records. It shows on your computer who imputed and updated my information and payments. And if it doesn't show my information, then you need to update your computers to include name / office / location / date / time of the agent or agents that taps into any of your clients files on your computer system. Come on...get with the times. And all your offices need to be linked together to make it easier for your customers. If triple AAA can do it, so can you. One other note. I was told that I was to get a discount on my insurance if I updated my milage with them when they send out a notice to me. Well, I haven't received any notices yet by mail and / or email. But I did notice my insurance has slowly been creeping up. The lady on the phone was more concerned about the payment $$$$$$ then any concerns that I had. Taking my insurance somewhere else for my car and house insurance. Just as your office didn't make time for me, Please don't have your office respond because I have no time for you and the games you play

Deborah has gone above and beyond with my commercial policies over the 10+ years I've been with her…read moreoffice. Even being available after hours when having to urgently take care of riders that clients needed ASAP. Her name is on the marquis and she takes that seriously. Every client is personal to her and it shows in the over the top service she provides.

We switched to Deborah last year when our previous agent continued to give poor service. She did a…read moregreat job getting to know our plans, goals and the important things we needed to have insurance coverage for and how much. She then gave us some good recommendations that were in our best interest and showed that she knows what she's doing. She then followed up with me to complete a task that I had completely forgotten about that will save me and my family money on our insurance. She is the kind of agent my wife and I hoped for when we first signed up with Farmers. Thanks Deborah!

This was my first time visiting the AAA in Los Alamitos, and even though I'm not a member, I had a…read moregreat experience. I stopped by to get an International Driving Permit and had my passport photo taken while I was there. The passport photo was about $17, and the permit was another $20, so it wasn't the cheapest errand, but the convenience made it worthwhile. From the moment I walked in, the customer service stood out. I was greeted right away, asked what I needed, and directed to take a seat. I waited less than five minutes before being called to the counter. Marcus helped me, and he was genuinely friendly, helpful, and easy to talk to. He made the whole process quick and stress-free. Overall, I was in and out in about 20 minutes. If you need an International Driving Permit, this location made the process simple and pleasant.

Max hooked up my hubby tonight!! Thank you so much for your help. The 6 inch orbital and what's…read morethat stuff called McGuire's polish is 10/10! Appreciate you!!!

The employee's were very nice. But they charged over $400 for married filing joint & the only…read morededuction we had was child care. Everything else pretty cut & dry. The agent did not ask us any questions as to what else could be deducted, which is why I decided to pay to have my taxes done this year. We all want any extra back that is available to us. I requested that my payment be deducted from my refund. It is taking longer then expected for my refund to come in. H&R Block has sent me an invoice stating that since the government has not paid them yet, I need to cut them a check. Next year I will go with any of my friends side accountants that have been doing more for them at less then 1/4 of the cost.

I was really impressed with the tax service I received here. They are very friendly and Roy, the…read moreaccountant that handled my taxes this year, was incredibly thorough and courteous. He helped me understand not only why my taxes are the way they are this year but also what is to be projected next year. Appointments can be made easily online. The payment options are great too as this is the first place i ever could pay with my debit / credit card upon completion. The cost is fair and they do offer insurance for their work. I highly recommend their services.

Subject: Urgent Warning to All Customers -shwab is a Fraudulent and Criminal Operation…read moreDear Fellow Customers, I am writing this message as a long-time user of Charles Schwab corporation to share my devastating experience and to warn you about the serious risks associated with this company. For several years, I trusted Schwab with my investments, only to have my entire portfolio - including my favorite high-growth stock - suddenly and inexplicably liquidated without any notice, explanation, or consent. The funds from these sales simply vanished, stolen by the company's own team. This is not an isolated mistake; it is deliberate theft, an illegal scheme, and outright fraud.Schwab operates like a criminal organization, arbitrarily seizing customer assets regardless of how long you've been with them. They even forced changes to my private account password, cutting off all access while they emptied my holdings. What they have done is a crime - robbery disguised as brokerage services. I worked tirelessly for years to build my savings, and in one ruthless act, this fraudulent company wiped it all out. No customer is safe. If you value your hard-earned money, please act immediately: withdraw your funds and move your business to a reputable, regulated platform.

Saw this Yelp page say "appointment only" and thought I had to make an appointment so I called the…read morenumber on here and was on hold for about 20 minutes before an agent based in Arizona said he could email them about scheduling an appointment. He also gave me a number to the seal beach branch directly, or so I thought. I called that 562 area code number and it's the same thing. That agent at least told me I didn't need an appointment and said just go on in. But by then I was on hold for a total of probably 40 minutes, doing other things so didn't matter but still a little annoying that not all agents know what end is up or that you can't reach the branch directly to get any cogent answers. Branch itself was nice, but all in all some needless rigamarole that can be streamlined for better efficiency, especially when the Yelp page indicates appointment only when that is not the case. Mark Garcia helped me and was courteous. Parking is ample in the strip mall where it's located. Curious to know from the negative reviews what "policies" don't help customers, it's nebulous so I guess I'll see what time reveals. There were 2 men at the front assisting customers. Saw no woman in the branch, per what a negative review indicated so hopefully whatever issues in the past have since been corrected.

This isn't your average insurance office. They treat you like family here. I've been with John…read moreOlsen since I was a baby when my parents purchased Life Insurance for me. When I became a licensed driver I was and still am insured with John Olsen's office. He and his staff are the best and really give there undivided attention. Martha has been with him since I can remember and she is always so welcoming and really explains every detail of how my policies work and what is the best and worst case scenario. Rosa is so sweet and always ready to answer any of my insurance needs. This office really does go above and beyond to help and doesn't just take your money and let you figure it out through the 800 number. They assist first before anything. If you ever consider switching from your current insurance company and want to see what State Farm has to offer, please shop with John Olsen's office. I promise you won't just be a number they really will take the time to ease you and all your insurance needs.

John and his associates are amazing! They always deliver great and friendly customer service. They…read moreare very welcoming anytime I visit their Torrance office. Highly recommend John and Martha.