Just a follow up to my previous review. I still am with Amy Jones- my opinion hasn't changed. One…read morething that I thing is cute- they call me on my birthday every year. I have friends that can't even be bothered to pick up the phone. Despite the Pandemic and stresses, these folks still take the time to make their business feel personal, which is appreciated.

I spoke with Natalie at length. She set me up with new HomeOwners and auto policies with great…read morerates and great convenience. I wish I had contacted State Farm years ago. Thank you so much Natalie at Amy Jones - State Farm

We have home, car, and motorcycle through this State Farm office. We recently filed a hit and run…read moreclaim and our truck body damage was quickly taken care of. Our insurance paid over $6000 plus our car rental fee. No hidden fees. Great communication.

We have been with Amanda for years now! There for us when needed. Local and home town feel.read more

If I could give Todd, Jackson and State Farm, a zero star I would…read more My vehicle was involved in a collision in January 2023. I took my vehicle to Swickard since they were a preferred service center for State Farm. They never gave us a guaranteed finish date of repairs as outlined and advertised with State Farm. They finally got our vehicle in the shop in July 2023 after sitting for six months and still no guaranteed repair date as promised through their agreement with State Farm. They kept telling us they were waiting on parts and all in all we've had our vehicle there for 14 months at their shop. In the meantime, I've been paying $700 a month for over year on a vehicle I can't use. I was given a repair estimate of $17,000 on a vehicle valued at approx $41,500, which I was told by State Farm was below the 75% threshold to total the vehicle. After all the delays, in September, I called and asked State Farm if I could take my vehicle to another shop and they advise me that I would incur all the costs if I did so so the vehicle sat. When I finally got the vehicle back, to my shock, I come to find out the repair was actually $36,000. I also come to find out that Swickard had found additional damage beyond the $17,000 and should have submitted and repair supplement and received approval prior to repairs is being made. Instead, they went ahead without authorization and completed the repairs. This is also an internal contract violation between Swickard and State Farm, which requires the repair shop to submit a supplement and get approval prior to additional repairs being completed. After receiving the vehicle we had mechanical issues on our way home which almost caused me to have a collision on the Glenn Hwy. I was able to get the vehicle off the road at the weigh station and got Swickard to come pick it up. When I called State Farm, they were shocked and agreed that this was a violation their agreement. They eventually advised me they were going to go ahead and total the vehicle as it was well above the 84% margin of damage and we started the process. I was given a payout estimate. Based on this, I called Todd Jackson State Farm and had the vehicle taken off of my insurance. A day later, they called me back and told me they weren't going to total the vehicle, and since it was repaired they were going to give it back to me. Even though it's not a safe vehicle to drive. I called Todd Jackson State Farm and was told their claims adjuster, Liza, would get back to me within 24 hours. That never happened so I sent Todd Jackson an email explaining my situation. Their claims adjuster Liza sent me an email stating that she and Todd were looking into it and I should hear back from either one of them once they talk to their claims manager the next day. Again that didn't happen so I called and I was put through to Liza. I introduced myself, and she disingenuously replied, "is there something I can help you with?" I found this to be an odd way to start our phone conversation since she knew exactly why I was calling. I had sent an long email prior to this outlining my concerns with my vehicle and she had communicated back with me on it with a promise to get back with me. She now acted like she didn't know why I was calling. She couldn't help me so she put me on the phone with another lady who also sounded very disingenuous, and then told me there was nothing they could do. The vehicle I have is not the same. State Farm does not hold their select service centers accountable. They don't hold themselves accountable and they definitely don't hold customer service, high or believe and treating people like good neighbors. if you have a claim you don't talk to anybody particular you're always talking to somebody else you're talking to a new person every time you deal with him you have to explain your story over and over and over again to them. They don't know what's going on. They lie and deceive their customers. If you are thinking of getting insurance, do not use State Farm and I would highly recommend not using Todd Jackson State Farm. The vehicle I have is unsafe and had Swickard followed the internal policy with my insurance company this vehicle would've been totaled. Now I am stuck with a rebuilt vehicle that's not worth what I'm paying for. Anyways, I'm just telling the tip of the iceberg on this one and there's a lot more to it but be warned, do not use them or Swickard.

At first they were great, but lately their office has been plagued with issues. For example, I pay…read moremy insurance every 3 months. This year, I paid on October 14th which in theory would cover until January 14th. I received a bill saying I owe 700 dollars (!!!!) on December 9th (only 7 weeks after I last paid). I have not received a single phone call from the office regarding this issue, and every time I go in to speak with my agent (Justin), he disappears. He avoids returning calls has alienated myself and my family to the point where we feel like we are just numbers. If you expect good customer service, avoid this entire office at all costs. All they want is your money. Edit 12/3/15 - I have tried attempting to reach State Farm this afternoon, still have not received a call back.

Laura is one of the best insurance representatives I have known. We have used other companies for…read moreour auto insurance before but it is just nice to have someone near bye in the community that can help and answer questions. No waiting on trying to get through the phone system, just one number, one call and you have someone friendly and willing to help with whatever situation you have. I am willing to pay a little more for good service.

We have been customers of Troy Sayer for over 23 years. Troy and his representatives have always…read moreprovided top notch service for all of our insurance needs. Last week, we needed to update multiple auto policies and Emily T. met with and helped us. She was so friendly, knowledgeable, and professional. Still pleased after all these years!

I've been doing business with this office for well over 30 years and it's the quality of service…read moreand the staff that keeps me.

Spencer has assisted us with our ACA insurance for three years. He's very responsive, friendly, and…read morehelpful. All three applications went very smoothly and we were so glad we had Spencer's help. I recommend Spencer readily.

Thank You for excellent service today. You took the time to…read moreanswer all my questions and explain everything to me.. You are the best!

Makayla was super friendly and efficient. The quote came back very quickly and faster than I works…read morehave guessed, I had a new policy. I had a thorough explanation of all available discounts as well as specific coverages.

I've had a great experience working with Andrew Sayer - State Farm Insurance Agent. I have my home…read moreinsurance through them, and the level of service has been outstanding from day one. They take the time to explain coverage in a way that actually makes sense, and I never feel rushed or pressured. Anytime I've had questions or needed help, their team has been responsive, professional, and genuinely easy to work with. It's clear they care about their clients and making sure everything is set up right--not just selling a policy. If you're looking for an insurance agent in Anchorage who is reliable, knowledgeable, and easy to communicate with, I highly recommend them.

What really stood out was the customer service. Every time I called, I got a real person quickly,…read moreand they were patient and helpful. They took the time to explain my coverage options so I actually understood what I was paying for.