I would give zero starts if I could, it's a shame after 15+ years of business together, I have to…read morewrite this review. All because I have an open claim, and KENT will not assist our family, but he is our agent, and we purchased the policy from him. We need his help with a claim and now we are being treated like we don't matter! Don't walk, Run the other way! Find an insurance agent/company who will keep their word!

Super unprofessional - on top of my google review for them had a courtesy to answer on the google…read morereview and try to blame their mistakes on me, after they did some illegal things. We are all humans and we all make mistakes and that's what I was telling to myself about these guys and every time went over mistakes and stayed with them. But after they canceled our insurance without letting us know, and then when I called to update one of the vehicles and I was told that we don't even have policy for over 2 weeks Abigail told me "Kent is wrapped up into something, he can give you a call back if you'd like". p.s. I paid policy for full 6months and told them 3x that I SOLD one of the vehicles and no need to charge me for it, told them before paying for it and after, (vehicle isn't even in my contract with them anymore!!) they said no problem underwriters will fix it but they left balance for that vehicle as well. Balance was still sitting on my app as if I owe them something, I called Kent and asked him why is it still there he said "oh no worries it will disappear in couple of days you paid in full" and then they canceled my policy without letting me know ; reason - "I haven't paid policy in full". And I wish this was the first similar issue with them. if you have anywhere else to go and get your insurance - do it please.

We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

Just a follow up to my previous review. I still am with Amy Jones- my opinion hasn't changed. One…read morething that I thing is cute- they call me on my birthday every year. I have friends that can't even be bothered to pick up the phone. Despite the Pandemic and stresses, these folks still take the time to make their business feel personal, which is appreciated.

I spoke with Natalie at length. She set me up with new HomeOwners and auto policies with great…read morerates and great convenience. I wish I had contacted State Farm years ago. Thank you so much Natalie at Amy Jones - State Farm

Aimee at Randall Moss has gone above & beyond multiple times with communication and explaining…read moreeverything we needed to know. A++ customer service.

From the owner: Randall Moss Insurance is an independent insurance agency located in Anchorage. We offer a variety…read moreof companies so we can help find the best coverage at the best rate from Safeco, Progressive, Umialik, Foremost, Griffin, NCIP, Protective, Symetra and more. If you need home, auto, recreational vehicle, flood, earthquake, umbrella, or life insurance, we can help you find the best value for your personal insurance. Our local team members have been a part of the local community for decades. As your neighbor, we relate to your Alaskan lifestyles and are committed to providing guidance for your insurance needs.

Paid all our premiums for 5 years with no claims and they cancelled us for reasons that were not…read moreeven true. Business Insurance Associates was the broker and they told us to go somewhere else.

If you live in Alaska do not use them. We used them for insurance several commercial buildings we…read moreown. They do not answer questions on how to keep costs down. All they do is keep hiking the cost every year - even though we had no claims. We switched and saved thousands.

Kay and her staff give excellent customer service! My needs are always handled quickly and…read moreefficiently. I highly recommend using this Allstate insurance and this office.

This was the place of my dreams. I walked in, sweating from the cold of the dusty mountain air and…read morewas offered a glass of bright lemon water. I took gratefully, and chugged as fast as my body would let me. Looking at the manager and smiling, she screamed. It was a sound like none I'd ever heard before. I ran to the bathroom and smiled again in the mirror, only to find a cockroach between my two front teeth that have always had a massive gap. I ran back out to the manager, ready to complain about the cockroach, and she gave me a tetnis shot as soon as she could get her hands on one in her purse. I am thankful for the tetnis shot, but angry about the cockroach.