Dylan was my service guy today. The professionalism and quality of the work is outstanding. I've…read morebeen with this company for many years and never had a problem. They have been very helpful and always friendly. I highly recommend American Home Water & Air.

I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

The tech did great job. This company does not allow techs to replace furnace filters which I find…read moreridiculous for an HVAC company. I'm handicapped and no longer can do myself.

10/10 experience with Ismael he made sure I was kept in the loop and I can tell he knew exactly…read morewhat he was talking about .

My home warranty company hired this guy for repairs a month ago. Well, he repaired the problem but…read morecreated 3 more. I asked him what it would cost to fix the rest, and he said he'd get me a quote. It's been a month now. He won't return my calls, he won't respond to my home warranty company. He completely ghosted me, and now I still have the same electrical issues he created. I guess he doesn't need the work.

Romel is outstanding and truly goes above and beyond to provide exceptional customer service. We…read moreasked him to check a 30 amp rv outlet my husband installed. Romel inspected the outlet, fixed the issues and gave us his recommendations--including the need for a single pole, 30 amp GFCI breaker. He spent hours trying to find this breaker, only to learn our manufacturer didn't make them. In addition, he applied for the permit, scheduled the inspection and informed the inspector the breaker did not exist. We passed our inspection and the price was very reasonable. We will be calling Romel, again, for future projects.

Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor…read more(Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!!

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

Keith is friendly and knowledgable. His service was thorough and he provided a prompt and detailed…read morereport of our new home warranty inspection. I would recommend this business as the choice inspection services company for anyone in the Phoenix valley looking for some peace of mind with your property.

Keith at Shining Light Home was awesome. He was very thorough and helpful. Gave recommendations and…read morea full report with pictures. Answered all questions and offers follow ups as well. I'd highly recommend. He's very affordable also.

We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

Very friendly and professional. Honest pricing - no B.S. Offers a variety of services.read more

Ronald came out in response to my call about repairing a light. He was prompt, professional and…read morepersonable. ACE doesn't repair what I needed, but Ronald told me about the services ACE can fulfill. I will certainly on Ronald and ACE in the future to replace my electrical panel.

Second time working with Steven at Crystal Clear Pools. Always top notch, professional work and…read morepleasant interaction. I will give Steven 10 stars if possible. This was pool pump service request through insurance. -Sandhya

They quoted me over $2,500 for a service that I got done for $500. They told my warranty company…read morethat I had caused the problem leading to me to drop my warranty company. They were wrong - I did not cause the problem. The company that fixed my pump after they lied to the warranty company said the problem was not caused by me - it was just an old pump having served many years. They are not worst - I wouldn't use them for anything. And rude and non-responsive besides.

I recently had Plumber Ray Padilla out to install a hot water heater and two faucets. He did an…read moreexcellent job and was very professional. ~S.Bird

Never ever use this crooked company! I initially decided in Dukes of Air in May 2016 after our…read morecondo air unit bit the dust during a hot memorial weekend and the only online venue back then that was avail was Yelp- no Nextdoor, no Reddit... even though this company was bought out- I'm sure several of the original techs still are there doing the same crappy work-- see photos! I had them come out YEAR after YEAR and each time the tech would complain about what the last did. Aside from making a disgusting mess with all of the black tar over my closet room, the front and back concrete patio- they did a Jerry Rig Each and every time! And they stripped the screws and bolts badly. This hvac co. came out for biannual maintenance check -- which obviously doesn't include removal and cleaning of blower wheel and housing, nor does it include cleaning out the water outflow drainage tube that collects foliage debris; which then cause water backup prompting another service call. Btw. I promptly dumped the monthly service fee to get two "system checks" a year because it seems like once they find something- it's due to the last years of other techs doing absolutely nothing! They're all young and lazy looking to make a quick buck and likely forced by the corporate man to sell sell service repair upsell!! I'm not looking over their shoulder step by step and asking what are you doing, what does this mean? But I will for sure moving forward!! I keep my air at 77 and not lower, so there's not a huge stress. They noted a slow leak last February and suggested a leak test. I didn't do it at the time since he said it was slow. Two guys come out, in their separate top of the line Mercedes vehicles, and tell me I need my coil replaced; which is covered under warranty and scared me into schedule replacement for refrigeration leak and coil replacement along with the blower wheel cleaned, because, as the tech said look at what your breathing in (photo). No I am not - that's why there's a filter used inside, but still-well my bi yearly maintenance should include that cleaning!! And why wasn't this brought to my attention in the previous years??!Lazy arses. Since the coil is covered under warranty I was quoted 4 hours labor, coils replacement and fan cleaned and refrigerant at $$$2400!! The next company I used --Larson, a certified Trane dealer- said No leak!! Don't use them either, a grand less as they said no coil leak! But $1550 for refrigerant you can get on FB for free mixed with the new stuff at $15 a lbs and you mark up it up! I'm telling you these dumb techs don't know squat. Then how the heck did refrigerant leak in an enclosed system?? Hey Dukes if Air-/IF the coil is covered under warranty then why am I being charged for it?? This is with my gold member discount since they have serviced my unit exclusively since day one. If it is a slow leak why would the coil need to be replaced? The guy last Feb said it could wait until next year, but the guys today said that it could cause my compressor to blow! Yet my neighbors have their original unit from 30 yrs ago still working?? And-- it was very obvious that they both had to return to the vehicle to come up with a price each time. It was obvious one lead sales guy was teaching a newer guy how to reel the money in for repairs to be done as a quick fix for a couple grand-NOT getting to the root cause. 1) Bad recommendation to use Trane 2) Crap duct work done from day one 3) Crooked, Dumb or Lazy techs thereafter Lastly, the 5 stars are from friends and family members of the hvac techs and owners- it's ALL BS!! And use ai to do your homework and get at least 7 quotes! Find an individual or small business and let these big companies rip off Richie poos!

They replied quickly through Yelp and were able to schedule me for the next day. The technician…read morearrived early, was friendly and was able to fix the issue on the same visit. It was quick and I felt like it was affordable for the repair we needed.

True North came thru for us when our current A/C company ghosted us…read more Tristen answered our call Memorial Day evening - a real person, not AI! - and got us an appointment the next day. From Tristin, to our technician Jacob, the whole experience was wonderful. The professionalism, knowledge and personality of both made this a great experience for us. They will be our A/C company going forward. Highly recommend!