At this point, I definitely would not recommend Cindy Deschamps or her office for insurance coverage. Allstate automatically added a stranger to our auto insurance simply because this stranger happened to live at one of our old addresses when they received their licence. This is despite the fact that we updated our address with Allstate. The stranger was on our auto insurance for four months before we saw the problem. The Operations Manager, Ashley Head, was only able to have a refund approved for one month. That means we are stuck with paying for someone else's car insurance for three months, a total of $1,485 (approximately $500/month). For some reason this office has been completely incapable of getting anything approved by Allstate, EVEN IF THEIR CLIENTS HAVE WRONGFULLY BEEN BILLED FOR SOMEONE ELSE'S INSURANCE. Apparently, you are in such good hands with Allstate that they will get someone else to pay your bill if they want. read more

Just run away from these people. If you care for your loved ones, do not put them in the hands of this group. I was supposed to be a new customer and my previous insurance company failed to provide some needed documentation. So what did they do? Nothing! They just cancelled without ever giving me a courtesy call to work out an easily fixable situation. They ruined my perfect insurance record and now I have a gap in my insurance coverage that is going to impact my future rates with any other insurer. Not only that but I've been driving around without insurance for two months! You do not want this type of customer care. A simple call or email could have fixed this easily. Wouldn't you have called if you cared to retain someones business? Worst of all they say they made multiple attempts to contact me, but that is a outright lie. So do you want anyone who is deceitful representing you and your loved ones? read more

I emailed them specific info for a quote. Two days later I called about the email, and they didn't check it and don't know anything. I asked to check their emails from two days ago. Still no answer, no quote. They have my number and email. Bad service. BTW I tried to write a review in their allstate website and I could not write one. All those nice reviews are done by allstate insurance!!! What a rip off. A week later, still no quote or call back, and the agent, "she's not here". That's how you get a bad review. read more

Incredibly disappointed in this office. My husband and I recently moved from TX to FL. Concerned that we would need coverage for the move, we contacted our Allstate in Schertz, TX and spoke to Ashley Head to review our policy. After review, she informed us we would not have full coverage for the entire amount of our plan, but we would be covered for 10% of the value of our current policy while our items were in transit. We were fine with that and felt comfortable keeping the policy until we moved; therefore, we continued paying our premiums. Once our items were delivered, we immediately noticed several items had been damaged. Photos were taken and items were noted with the moving company before they left. This week we contacted Allstate to file the claim for our damaged items. Within 24 hours an adjuster contacted us and stated that we were in fact not covered for the damage to our items. We were sick! Apparently, the items were only covered if there was a fire or flood during transit. We would have purchased an additional policy from Allstate if this information would have been communicated upon our original inquiry. We spoke with this office on two different dates regarding our move and felt comfortable with our decision to keep our current policy. Since all conversations are recorded, we have requested copies of the conversations. We were lead to believe that damage to our goods while in transit would be covered. Now that we are attempting to collect, Allstate is singing a different tune. read more