Bruce and staff have always been helpful in all situations. I would highly recommend them. I have…read morehad them for years now for both car and home insurance.

I have had Bruce Bergantz as my agent for many years and will continue to have him for more to…read morecome! He just recently helped save me over $300 on my homeowners insurance by taking the time to double check that the coverage with the lender was accurate. Thank you Bruce for having my best interest at heart! Many agents would not even take the time! Call him at 775-884-4444.

Hi everyone, if you remember there was a big post about Travelers canceling me after 23 years. I…read morewas amazed that over 80 people responded telling their stories of how they were cancelled after many years. I was referred to Dylan LaFollette at Country Financial here in Carson City. I called him at 9:00 AM on Monday, he took all of my information. 2:00 PM I received a very competitive quote. Today at 10:00 AM Dylan was at my house taking photos. By 1:00 PM I was given the thumbs up by underwriting I have already signed the papers, I am covered today.I didn't realize how much insurance companies charge if you finance it and pay it monthly, I don't get that much from the interest rate on my CDs so I'm very relieved and I can stop worrying about it. Country Financial is a Nevada only insurance company, they have their own underwriters and they know Carson City very well. My previous agent had already made five phone calls and couldn't get a quote at any of them. I'm very pleased and surprised how quickly this was handled and I saved money plus the coverage is much better. If you are still looking for insurance or not happy with what you have in Carson City or Nevada in general I highly suggest and recommend him, they care about their customers because they are local. I feel like I can breathe for the first time in a few days. Country Financial Dylan LaFollette Address 711 S Carson St, Ste 3, Carson City, NV 89701 Phone 775-841-6316

Very helpful and friendly…read more Had some changes that took awhile to solve and they stayed on top of it.

While my experience with a different state farm agent was absolutely horrible, Kristi at Brett…read moreAndreas was wonderful. We were canceling after having been transferred without prior knowledge and she helped make sure that we got our refund and that all aspects were dealt with. I feel that this agent is legitimately for his customers.

I could not be happier with the service that I received recently when we decided we needed to…read morechange insurance carriers. After having an experience that left a very bad taste in my mouth with the insurance company that we had been with since 2010 for both home and auto, we decided to look for new insurance. We wanted a place that could bundle our insurance and we wanted to have a local agent for face-to-face service. I checked a few local places and ended up having the good fortune of finding Sara K. Murray at State Farm. Sara is a bright light in a often dark arena. She immediately responded to my request for a quote. She acted exceptionally professional and provided absolute top-notch service. We are very happy to be moving on from the old company and looking forward to having an actual relationship with our insurance agent. The office is very, very nice, great parking, but if you prefer to do things by email - no problem - she gets the job done! I highly recommend Sara at State Farm!!

Great customer service here. I highly recommend them for car, home and Umbrella coverage…read more John

Jim and Team (especially Helen) really take great care of potential and more importantly regular…read morecustomers. I was blown away by the additional review process they did when evaluating all the various options I had for car insurance, and we have a number of vehicles, so it was important the right company and policy was selected. Not only that, but I've had to make a number of additions and changes and inquiries and they have gotten back to me in no time flat. They offer a friendly and customer oriented demeanor and I'm a big fan at this point. I hope to bring them even more business and refer others to them. What an awesome insurance brokerage!

They have been very helpful in helping me with my insurance needs and providing me with some good…read moreinformation.

Great services... Recommend for all insurance needs! Best insurance broker in Carson City.read more

We like AFI very reasonable and efficient All of our…read moreinsurance is fit to our needs. We have roadside assistance for a minimum fee and have travel trailers added to our policies for a very fair rate.

I'm sick of this company! I have been with them for a couple years have no accidents or tickets…read more I'm 27 years old I drive an 05 4Runner and pay a lot. Last month they gave a COVID relief discount and this month they up my payment! I can't get a new car because they just keep upping my prices. I'm stuck with my 4Runner and it's ridiculous.

working with Lydia Romero's staff was easy and convenient. They answered all my questions along the…read moreway, saved me over $100 on my monthly premiums, couldn't be happier by moving to State Farm.

I went into state farm with lots of questions and Jenny was able to answer all of my questions. She…read morewas so helpful!

30+ days and my poor 80 year old father who is a veteran is without a car and without his money…read more State Farm continues to play a game and torments this poor old man who apparently is not entitled to his money after his Jeep was totaled. I went into his office with my father and I have seen what he is all about. Pathetic when a company will not honor their contract. But you know all of this is in vain, when you don't have a conscience you just don't care. And there is no more "Like a Good Neighbor". State Farm just isn't there! Update... We just got the electronic document to sign 30 days after said accident and now they're trying to nickel and dime him and his deductible is 250 and now they're trying to say his deductible is 500. :) At what point is it time to get nasty and involve a lawyer? Okay so he pulled his policy and it states 500 deductible collision 250 deductible for comprehensive. Shouldn't the amounts be listed on the cards themselves? And to think I have an umbrella policy and know that I can't bank on getting my money in a timely fashion. What's the point of having insurance then? 2nd Update: Oh but wait, there's more... I was told to not mess with the Alpine Wireless Car Play receiver I put into my Dad's Jeep not to mention the Maestro Unit I put in as well. We were told we would get compensation for adding in aftermarket products from our agent. And now they are reneging on that as well. I agree with Cynthia M. in her review. You would think also if an 80 year old man would walk into an agent's office the least the agent can do is offer his something to drink and pull out his chair and thank him for his service and ask how are you feeling? Clay did none of this! On the contrary after a previous phone call, he had asked us "Why are you here?" when we had entered the office. 3rd Update: Father received a certified letter in the mail from State Farm. Letter dated Feb. 24, 2021. Was not post marked until Mar 3. We just received notice of this yesterday and we picked up the letter. In the letter it states they were trying to get a hold of him and are unable to reach him. But in a court of law we can prove that he has been calling them over several dozen times and then we were told by a manager that the money is being wired into his bank account. He should have it tomorrow, they said that to him on Monday of this week. Wednesday morning and alas no money in the account. If father doesn't receive his money we are forced to sue a company for failure of honoring their contract. This is how big business torments a poor 80 year old veteran. Further update, Dad just got off the phone with Bank of America there is no wire going to his checking account from State Farm. 4th Update: Continued lies from State Farm still no money in his account. Furthermore, Dad has been with State Farm for over 50 years. Man do we miss the days of Mike Delay.

Was with State Farm 15 years in Calif. Stopped in this office to see about a Nevada policy. The…read moreexperience made me go with AAA down the street.

Leah was my advocate and the first real sense of peace I'd felt since my accident the day after…read moreChristmas. I'm incredibly grateful for her support and for helping me feel okay again. Vanessa and Jackson were also very kind and made me feel welcome--like they truly had my back. Thank you all so much. Sending good will your way.

Nicole Williams' insurance office has been frustrating. Phone often not answered, long response…read moretime with getting answers to questions, agent never in the Carson City office, etc. I have physically walked in to the office and still been unable to get answers. The receptionist says "I'm sorry" all the time and never makes an effort to find the answer. The paperwork that State Farm sent out specifically said "if you are satisfied with your current coverage as shown on the attached Declarations, you need do nothing further." But then they add more coverages that I didn't want. I kept asking and re-asking about the wording and was unable to get an answer. I have had State Farm for many, many years and my previous agent made sure his employees were adequately trained and they were always able to answer questions. The agent was also easily accessible. Guess that is too. much to ask from this office.

Naomi did a great job on our insurance needs. Super quick. Great follow-up with answering my phone…read morecall and texts. I would definitely hire her again. Highly recommended.

I've had country financial for over 15 years and I've loved the one on one customer service. Having…read moreone agent who I know I can call or email and they get back to me in a very timely matter is such a huge comfort. Naomi is passionate about helping you find the right insurance for you and truly cares!