Hi everyone, if you remember there was a big post about Travelers canceling me after 23 years. I…read morewas amazed that over 80 people responded telling their stories of how they were cancelled after many years. I was referred to Dylan LaFollette at Country Financial here in Carson City. I called him at 9:00 AM on Monday, he took all of my information. 2:00 PM I received a very competitive quote. Today at 10:00 AM Dylan was at my house taking photos. By 1:00 PM I was given the thumbs up by underwriting I have already signed the papers, I am covered today.I didn't realize how much insurance companies charge if you finance it and pay it monthly, I don't get that much from the interest rate on my CDs so I'm very relieved and I can stop worrying about it. Country Financial is a Nevada only insurance company, they have their own underwriters and they know Carson City very well. My previous agent had already made five phone calls and couldn't get a quote at any of them. I'm very pleased and surprised how quickly this was handled and I saved money plus the coverage is much better. If you are still looking for insurance or not happy with what you have in Carson City or Nevada in general I highly suggest and recommend him, they care about their customers because they are local. I feel like I can breathe for the first time in a few days. Country Financial Dylan LaFollette Address 711 S Carson St, Ste 3, Carson City, NV 89701 Phone 775-841-6316

Very helpful and friendly…read more Had some changes that took awhile to solve and they stayed on top of it.

Wife & I recently moved here from another state. Janet's office was the 2nd SF office I contacted…read morefor a quote, 2 cars, house. The first SF office left me waiting for 1 week. I called Janet's office and was immediately helped by Tania. She called me back within 10 minutes with a great quote. We did all the paperwork electronically, Tania emailed our temp cards out immediately. Since then I have emailed Tania a few times requesting different things and each time she is efficient, polite and thorough. Thanks Tania!

I had the worst experiance with this office. They are very unprofessional and rude. I was with them…read morefor almost two years and I have dropped them as my auto insurance provider. I DO NOT recommend this office, or this company.

Bruce and staff have always been helpful in all situations. I would highly recommend them. I have…read morehad them for years now for both car and home insurance.

I have had Bruce Bergantz as my agent for many years and will continue to have him for more to…read morecome! He just recently helped save me over $300 on my homeowners insurance by taking the time to double check that the coverage with the lender was accurate. Thank you Bruce for having my best interest at heart! Many agents would not even take the time! Call him at 775-884-4444.

This insurance company is a rip. They charged me $2400+ to insure 4 motorcycles. I got better…read morecoverage with Farmer's Insurance for almost 1/2 the price ($1400)!

I have had insurance policies with several different agencies over the years. I was somewhat…read moreunderwhelmed with my last agency and reached out to Dave for some quotes. I was rear ended last year and my former agency reported that it was my fault (how you can be at fault being rear ended is beyond me)! I only discovered this mistake by contacting Dave who did a thorough investigation of my record and made me aware of this! If it wasn't for Dave and his dedication to helping his customers this mistake would of gone unchecked and on my record for up to 5 years. My former insurance company had absolutely no interest in correcting their mistake. Needless to say I dropped my old insurance company and now have all my policies with Allstate. I believe that Dave really spends the time with his clients and would have absolutely no hesitation recommending his agency.

Poor experience, (capital insurance carson city) Dont value…read morecostumers service, i call, answer Stephanie, inflexible, treat so hard, prepotent, Bye... capital after 4 years

My experience was with Capital Ins. Service on Kietzke in Reno, but Briana figured there as well,…read moreso she must have transferred up from Carson. When I went to Capital as a newcomer to the state, to obtain a Progressive auto policy, the agent (not Briana) informed me that she didn't like the influx of Californians, who, she said, were rude drivers and were causing traffic problems. I had just informed her that I was a California transplant. Great PR, would you say? She never told me that it was NV law to prove one's residency to the ins. co., simply said that I needed to bring by proof at some point. So I forgot all about it. Then Briana calls and leaves a message on my ans. machine to bring by proof of residency. She calls again when I was home, and when I ask 'what proof', she says, "Oh, a W2 form, a paycheck stub . . . " "I'm retired," I inform her, which she should have been aware of, given my age. Had she even looked at my age? I totally doubt it. "Then a Social Security stub," she puts in, too 'out there' to think that we have the SS deposited in our accounts, we seniors. Did she ever say, "a copy of your phone bill, would do." NO. I felt like I was dealing with an airhead, and older people don't suffer fools gladly. I became testy. She informed me that if I didn't comply my policy would be canceled. I called the insurance company's head office, spoke to a gentleman who explained that it was NV law and all I needed to do is provide a copy of my phone bill, say, and a photo-copy of my driver license. Here's the FAX number, he offered. Problem solved. Capital on Kietzke is utterly unprofessional. I'll be dealing directly with the insurance company in the future. I live in Reno now and intend to stay, just for the record.

Great service Great prices…read moreGreat experience Super friendly Very knowledgeable in nv lapses Helped me close a lapse so i wouldn't get fined

Ashley McGrew was awesome! She helped us find the best rate possible for our car insurance! She is…read morethe best! She deserves a raise Thank you freeway insurance y'all keepin it simple and reasonable!

Hands down the BEST insurance agent around! Super personable, professional and attentive. He also…read moresaved me so much money on my insurance needs and cut my homeowners insurance in half. Bundle with other products and save even more! Call him now for a quote!

Enrique is the best insurance agent in Nevada! He not only helps you get the best rates possible…read morebut also goes above to explain and help you understand everything! From car to life insurance he has you covered!! Don't wait any longer, give him a call today!!

While my experience with a different state farm agent was absolutely horrible, Kristi at Brett…read moreAndreas was wonderful. We were canceling after having been transferred without prior knowledge and she helped make sure that we got our refund and that all aspects were dealt with. I feel that this agent is legitimately for his customers.

I could not be happier with the service that I received recently when we decided we needed to…read morechange insurance carriers. After having an experience that left a very bad taste in my mouth with the insurance company that we had been with since 2010 for both home and auto, we decided to look for new insurance. We wanted a place that could bundle our insurance and we wanted to have a local agent for face-to-face service. I checked a few local places and ended up having the good fortune of finding Sara K. Murray at State Farm. Sara is a bright light in a often dark arena. She immediately responded to my request for a quote. She acted exceptionally professional and provided absolute top-notch service. We are very happy to be moving on from the old company and looking forward to having an actual relationship with our insurance agent. The office is very, very nice, great parking, but if you prefer to do things by email - no problem - she gets the job done! I highly recommend Sara at State Farm!!

We like AFI very reasonable and efficient All of our…read moreinsurance is fit to our needs. We have roadside assistance for a minimum fee and have travel trailers added to our policies for a very fair rate.

I'm sick of this company! I have been with them for a couple years have no accidents or tickets…read more I'm 27 years old I drive an 05 4Runner and pay a lot. Last month they gave a COVID relief discount and this month they up my payment! I can't get a new car because they just keep upping my prices. I'm stuck with my 4Runner and it's ridiculous.

Great customer service here. I highly recommend them for car, home and Umbrella coverage…read more John

Jim and Team (especially Helen) really take great care of potential and more importantly regular…read morecustomers. I was blown away by the additional review process they did when evaluating all the various options I had for car insurance, and we have a number of vehicles, so it was important the right company and policy was selected. Not only that, but I've had to make a number of additions and changes and inquiries and they have gotten back to me in no time flat. They offer a friendly and customer oriented demeanor and I'm a big fan at this point. I hope to bring them even more business and refer others to them. What an awesome insurance brokerage!