Liberty Mutual is working hard to leave California. First they cancelled my "umbrella" policy. The…read moreone they worked so hard to convience me to take out. Then in March 2025 just to be clear they sent a note saying my home premium had to be doubled. Something about poor California wildfire management. I have always paid my premium in whole for the year. I also had 3 cars with Biberty Mutual. I was paying over $800 a year for a truck I drove 10 miles a month. I found a great deal with Grundy for a quarter of that. When cancelling the coverage for my truck my premium for the other two cars went up by $282. I should have gotten $206 back from cancelling the truck 3 months early but got a notice that I owe $77 and that the $206 "refund" went towards the premium increase. Now I have no claims into Biberty Mutual for cars or home, Have been a paying customer for over 20 years. Calls into customer service unfortunately require patience and google translate since we have no idea where we are calling to. I have found the California Insurance Commission to be useless, run by people living in denial. So I did find good deals with other reputable companies that have people to talk to.

We had a wonderful experience with Eric Vybihal ..he gave us a great price for car insurance and…read morerenters insurance and it was cheaper for both than the previous insurance agency. We were so glad we stopped by!!

Great service! Very responsive! I would highly recommend Glenn Jones and Ryan. Could not be…read morehappier with the service they provide.

Replied quickly and very courteous and knowledgeable . Very prompt and helpful . The quote was…read morereasonable

She worked well on handling my policy case. I was very happy with outcome in getting me the best…read morerate

VERY VERY disappointing…read more I had life insurance with them since 202, and this past September, Alex's assistant, Sara, emailed me, letting me know that I could change my policy from 20-year to 30-year or permanent and that over $600 in rollover credits would be available to me. After going through the underwriting process, my premium was much higher than quoted. Although I understand this can be quite common, I was only told the $600 rollover credit was applicable to permanent life insurance--after I had ALREADY signed for a 30-year term policy!!!! When I asked to have my policy reverted back to a 20-year policy, this appeal was denied. For months, I was stuck somehow paying for both policies with very confusing reasoning as to why that was. I'll be honest, this felt like a bait and switch. I'd so elsewhere for life insurance.

From the owner: Our mission is to provide an exceptional insurance experience to the Sparta community including…read moreSussex, Morris, Warren, and Hunterdon counties that will lead to meaningful lifetime relationships. We focus on Auto, Home, Life, Boat, Business and Commercial Insurance in all of New Jersey. We understand every policyholder is unique which is why our main goal is to provide everyone an insurance plan that will fit their unique lifestyle and insure them from the unexpected. License #: NJ-1162718

I was with them for more than 20 years and never had a claim. Finally we had a claim due to our…read moredaughter getting rear ended and it was so difficult getting everything handled. Joy Insurance gave us the run around for weeks before we could get a rental vehicle. We finally were given authorization to get a rental vehicle that I paid out of pocket. I did get reimbursed for this, however the time they authorized the rental my vehicle was almost ready from the body shop. I only used the rental vehicle for 3 days and the car was in the shop for more than 2 weeks. I was also not given thorough info regarding transferring insurance to my son. Needless to say, this was the icing on the cake for us to leave. Very unhappy how this ended with them. This is in response to Liam Joy: I did receive a voicemail and email from your Dad. The email he sent did not have accurate facts. First off, you never explained the process on transferring insurance to my son's name. You took our son's money and then at the 11th hour after time passed you decided to call him and ask about plates. You expected him to know that he needs the title signed over. Nothing was ever explained about the process. This is typical for your agency, just like the claim process. It would have been nice to get a call directly from you when you discovered there was a problem. Let me just say, you had plenty of chances to call me and make good. You decided to ignore this, and thought it would go away. It is unfortunate that it ended this way.

Have been using Joy for years. The staff is always super accommodating and helpful with all my…read morevarious insurance needs. They knowledgeable in their field , always providing the info I need and I know that I'm properly covered whenever I am off to a new venture or property. While I personally have not had any claims, I have heard many praise them for helping their clients with claims when tragedy strikes. The peace of mind that I get by working with Joy insurance is priceless. I highly recommend trying them out for a quote for all your insurance needs. You won't be disappointed!

Above and beyond is all I can say. My husband and I have had our insurance through Accent for many…read moreyears. Recently my husband's sister passed away and unfortunately during her illness, several invoices became past due including her home and auto insurance. Liberty Mutual sent a very terse letter, even though they knew she passed, that they were cancelling with no interest in renewal. We called Larry R. at Accent who immediately jumped on our very serious problem and within 1 week all was resolved for just as good of coverage at a less expensive premium. I highly recommend them. Dependable, trustworthy & great business.

Best kept secret in the Hudson Valley! If you want the best…read moreinsurance at a quality price, this is your one stop for all your insurance needs. We have had multiple issues with other brokers such as being underinsured or having the same insurance at a much higher price and Larry took care of all of us. They also helped us with retirement planning and at the last dip in the market, we actually made a little money! I would never ever go anywhere else. You guys are the best!

I looked for an agency that was personable to work with, responsive and accountable. I found that…read morewith BIS and have been very pleased. They have been a real help navigating the complexities of the right coverage for home and auto and rental insurance.

We are the owners of Lexmar Electric Inc and have been with BIS Improved Insurance for 17 years…read more The team at BIS are very responsive to our business needs and constant changing requirements based on our customer requirements and contracts. They handle our business liability, auto insurance for our fleet, crime bonds, and umbrella. Additionally, we moved our home insurances over to them as well in the recent years as they do such a great job with pricing, communicating, and following through with all of our requests. Their processes are streamlined for certificates of Insurance and so easy to request and their turn around time to receive certificates is unmatched!

Saved me thousands on my homeowner policy! Highly recommended! Had the whole thing done in minutes!…read moredont bother with anyone else Danny is a pro!

Danny goes above and beyond to get you a good rate . He was able to bring my home owners insurance…read moredown to a lower rate than I was originally quoted . He took his time and explained everything clearly . He knows what he's talking about and is available at all hours .