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    BIS Improved Insurance Agency

    5.0 (2 reviews)
    Open 8:30 am - 4:30 pm

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    Response time

    30 minutes

    Response rate

    100%

    Services - BIS Improved Insurance Agency

    Car and truck insurance

    Motorcycle insurance

    RV insurance

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    9 months ago

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    Martin A.

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    11 months ago

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    Ask the Community - BIS Improved Insurance Agency

    NJM Insurance Group

    NJM Insurance Group

    1.7
    (22 reviews)

    We use NJM for our Home insurance policy and my wife uses NJM for her Auto insurance. Last…read moremonth(12/22/18), I purchased a car and took this opportunity to switch my Car insurance from AAA to NJM Auto Insurance so that all of our Home and Auto insurance are under NJM. We were informed that our insurance would be $920 for my wife's car(2014 subaru crosstrek) and $1120(2019 Subaru Outback Limited), our car salesman talked to NJM the day we bought my car to insure that they know all of the safety features of the car. Today 1/2/19, I went to check our Policy online to setup the payments since we received an NJM packet last week that only contained my wife's insurance policy at her old rate before I was added. So I called NJM to verify the amount of our policy and the representative I spoke to mentioned that it changed from $920/1120 to $992/1173. He said that the previous rep should not have confirmed the previous values since there was a 4% rate increase for the new year. He then put me on hold to research if there are any other factors that raised our rate. After about 5 minutes, he reiterated the 4% increase and brought up my no point violation from March 2016. If I knew they would do this I would have stuck with my previous insurance for my car.

    They used to be great, very nice and spoke nicely to you., I just recently had to do a claim. The…read morereps never pick up the calls always wants you to leave a message, they call back, if they do, the next day. It took 14 days for them to inform me about the car evaluation. I keep chasing them to get information and speak to my reps. And if I am frustrated I get an attitude from the reps. Very unprofessional and so unsympathetic.

    BIS Improved Insurance Agency - homeinsurance - Updated July 2026

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