what a great experience, what a great agent, very experienced and personable. any question I had…read morewas answered with professionalism and knowledge. Robert is the best of the best. I have had many insurance groups over my 45 years of driving and he definitely has the drive and experience to handle all questions and situations that need addressed. I think I've found my last solution with this agent. if you want the best experience and person for the job he will go over and Ac above, then Robert Chang is the man.

Our relationship was fine until I wanted to cancel my policy. I had paid my premium on time every…read moremonth and never filed a claim. I moved to Oregon and bought a new car. I called Robert to cancel my policy the day before it was set to renew for the following month. About a week later, I received an email stating my payment didn't go through. I responded that I had canceled my policy. About 2 month later, I received a message stating that my account has been sent to collection. I was very surprised and frustrated by this. I emailed Robert asking if he could get this taken care of. Unfortunately, he responded that since my policy was no longer active ( I am not a current customer) and since it had already been sent to collections there was nothing he could do and advised me to reach out to the collection agency. This was extremely disappointing and not an acceptable solution; as I was responsible and canceled my policy correctly. I ended up having to contact Farmers call center and spent about 2 hours to get this resolved. The associates that helped me in the call center were very understanding and helpful. What a terrible way to end the relationship over $36. And quite frustrating to have to do all the leg work and spend the time to get this resolved when Robert's office had made the error.

I recently met with Josh Bruggeman to review my homeowners, auto, and business insurance. I really…read moreappreciated how detailed they were in reviewing my policies, and discovered I was not covered in areas that I thought I was with another company. Moved all of my policies to AmFam! Super friendly staff and of the utmost professionalism!

I went in looking for a quote, I was referred by a friend. I was greeted by Melinda at the front…read more Melinda was very polite and informative ,and her promptness and professionalism was excellent. I was observing her as I waited for a short amount of time, the professionalism toward customers walking in. The office is very clean and inviting, little things like these speak volumes of any business. Thank you, Melinda, for making it so welcoming!

Gave me bad financial advice causing me to lose money. I wanted to buy more stocks during the…read morecurrent Iran war market dip, but Calvin Okey prevented me from exercising my wish to buy.

Travis Clifton is the broker at this branch and he is amazingly knowledgeable and helpful. He…read morehelped me set up a retirement account and was more than generous with his time and incredibly responsive to questions and phone calls. He factored in my wish to invest in a socially responsible fund and helped research options that fit my values. His assistant Christi is also incredibly friendly and professional. Highly recommend these folks if you are looking to invest. They will make it easy for you with their exceptional service.

Horrible customer service with agent DAISY MONTEJANO my…read morehusband didn't reject PIP coverage so don't know why Daisy didn't add it for him when he asked in person he signed the rejection in 2024 which is old she should of had Amador sign again since he came back to Progressive after our previous accident in Texas , we weren't going to be driving around without UIM. They just want to be lazy and not have to add it on there .

Daisy has been my agent for hares and she's ALWAYS gone above and beyond to help me get a lower…read morerate even if it was an unorthodox request I had given her. There's not a single person in the insurance world that I would choose to be my agent over her. She's definitely one of the good ones!

Jackson Hewitt has always been fast and personal. The staff is knowledgeable and have always been…read moreable to work through the different types of documents that we have presented. Since they have been doing our taxes for several years, the process is more streamlined as much of the information is already in their system. It is handy and takes the guess work out of what could be a complicated situation.

Did not have a good experience. I have a huge property, & as a home-owner they say I can't park my…read moretrucks (I'm a truck driver) at my home. As a small business owner my office is in my home & truck. Plenty of small business owners keep their equipment at home. Since when is it that you can't operate out of a home? The all American "we started our business in our garage" is being trampled on by these guys. They canceled my policy on the basis that I park my trucks in my yard. Small business owners beware of this company & double check what they're saying! Your property may not be insured. Do NOT Recommend

This is, by far, the best insurance agent I have ever worked with. I have had many different…read moreinsurance companies for cars and houses in the past 15 years, and I have never been as happy as I am with Scott Smith State Farm. He calls at least once a year to discuss ways to lower our rates. To make sure that we have the correct coverage for our needs, and he calls just to tell us when our rates go down. He is one of the most honest and kind people. All the people that work in the office are amazing and kind. They are always helpful and they get things done quickly. Very quickly. Love this insurance agent and the staff. Wouldn't go anywhere else, even if it was less expensive (but it's not because he gets us amazing rates)! Couldn't ask for better.

Tracy was amazing! Such a quick and easy process, sadly I totally forgot to do the survey and when…read moreI went to go do it it was expired. Couldn't go without bragging about her though! 10/10 would recommend!