Amazing people and customer service! I can't say enough about how easy they made the entire…read moreinsurance process.

I love working with Northeastern Insurance! Their local agents are very professional and always go…read morethe extra mile to find the best rate. 10/10 recommend!

Max was referred to me by my family. They found that ERIE Insurance was an excellent product…read more They were right. The lower prices for ERIE were much better than GEICO. But what was also refreshing was working with Max Ross - pleasant, helpful and knowledgeable.

From the owner: Max Ross Insurance Agency provides auto, home and business insurance to all of New York, including…read moreDelmar, Albany, Syracuse. Specializing in Home Owners insurance.

As a small business owner of 21 years I am very attentive to both good and bad service. I recently…read moresaw a post on Facebook about Suzanne Oliver of Capital Gate Insurance specializing in small business insurance. I liked the fact the this was a local company and reached out to her to get a quote. I had been with my insurance company for many years but figured it wouldn't hurt to compare rates. I was immediately impressed with her customer service skills and when her quote was cheaper with better coverage I made the switch. Suzanne asked if I would be open to having her compare rates for our auto and RV insurance and since I like saving money of course I said yes. Suzanne once again came through with better rates and coverage and we switched all of our vehicles over to Capital Gate Insurance. I then took it upon myself to ask Suzanne for a homeowners quote and she hit it out of the park on that one too! I would like to add that I have never met Suzanne Oliver before this but I am obviously thrilled I made the initial decision to reach out to her. As a business owner I can really appreciate her work ethic and positive attitude she brings to her job. Do yourself a favor and let Suzanne Oliver of Capital Gate Insurance have a shot at your business . You might just save yourself some money and have an agent who's enthusiasm for her work is undeniable.

Katie is amazing! My husband and I used her for both our car and home insurance. She tried so…read morehard to get us the best coverage at the best price. Even when flood insurance became an issue she was in constant contact with us trying to get what works for us!

AAA is circling the drain. Called a few days ago due to dead key fob. They were going to send a…read morelocksmith out for $400. Ended up fixing it myself via a free YouTube video. I've bought memberships for myself and two adult kids for 15 years. This will be the last year. They can eff all the way off. See ya!

Oh what a horrible experience with AAA Northway. Called for tow for vehicle was told it would take…read more2 hours to get someone. The customer rep was rude and show no empathy. Hung up on me. I had to call back to make sure that my service was entered. Told it was and would get text messages with updates. Not one update given. My insurance company had a tow to us within 30 minutes. Called and canceled AAA. Over an hour later phone rings its the AAA driver looking for my vehicle. They never canceled the call. What a horrible experience. Why am I paying for the best service when all I got was the worst. Definitely bot worth the money I pay. I recommend no one get AAA

I've known Jim for about a year now and his level of service is top-notch. He's easily available…read moreand always eager to answer any questions you might have. His office is in a convenient location and his staff is always ready with a smile. Jim will spend time explaining all the ins and outs of your policy and will tell you straight out if he can or can't save you money. Real honest and earnest guy. Highly recommended.

I called the James Obrien Agency along with a few others in the area. Jim, the owner, actually…read moretook the time to meet with me. He encouraged me to review my current insurance policies and as a result, he saved me over $1,000 a year. The office staff are professional and helpful. I have referred several friends and co-workers to his office.

worst car insurance first off they added someone on my insurance without permission it was a…read moremission to get that person off when I got them off the policy they lowered my rate to what I agreed to than raised it by 20% call them they say they never Received it even though I have The confirmation email than when I call the underwriter they hang up on me. I call to cancel my insurance and they laugh at me this is the worst company to have for insurance, I have a buddy that has a oui and there insurance is cheaper than mine and to top it off he lives with three other people who have there licensees and he never had to put them on his insurance meanwhile I had to put someone on my insurance who doesn't Evan have access the vehicle explain how that makes any sense. progressive is the absolute worse insurance company DO NOT INSURE YOUR VEHICLE WHITH THEM they will screw you!

My husband and I recently filed a claim with Progressive regarding an accident with our vehicle…read more Initially, our customer service was reasonable, and we received a small payout for some damages to the car. We soon discovered, however, that the car was more extensively damaged than we had realized, to the extent that it could not even be aligned by a tire shop due to major front-end damage. We attempted to contact Progressive again to notify them that the accident had caused sufficient damage to prevent alignment and safe usage. They did not respond for 7 WEEKS, despite 25+ (unanswered) phone calls to the appraiser. I finally began calling the supervisor, and after 12 days of no response from him, I called HIS supervisor and left a message. It was only then that our phone calls began to be returned, and that another evaluation of the vehicle was set up in a timely manner. The same appraiser evaluated our vehicle; we were told that he was the only individual in our entire STATE who could do so. He quickly reported that, once again, Progressive did not deem the $3400+ of damages to be related to the accident and that they were instead related to "wear and tear". Of course, by this time, we had been required to continue driving the car for 2+ months since the last evaluation and 5+ months since the accident. Naturally, wear and tear on a damaged vehicle would increase exponentially within that time frame. We are not wealthy people. Our vehicle is our primary mode of transportation for our ourselves, our children (one of whom is disabled), and the many elderly and homeless people we serve in ministry. Paying for these repairs is forcing us to incur additional debt and has prevented us from effectively doing our jobs. We have been customers of Progressive for several years without any claims until now, but you can be sure that we do not intend to continue with a company that not only refuses to return phone calls or communicate at all, but also leaves a low-income family in a terrible financial hardship.

This agency is the bomb! Michelle Guilbeau is a HANDS ON agent! You are not a policy number with…read moreher you are a person. She calls you back in a timely fashion; Answers all your questions and really goes out of her way to take care of all your problems and needs. I don't think I can stress enough that you should give her a call and see what she can do. She saved us almost 50% in car insurance. Great agent and great savings, it's kind of a no brainer.

From the owner: Guilbeau Insurance Agency LLC offers a wide range of auto insurance near Glenville with terms and…read morewhole life. We help with all lines of insurance home, auto, motorcycle, and more. Auto insurance provides financial protection against physical damage and/or bodily injury resulting from traffic collisions and against liability that could also arise therefrom. Auto insurance may also offer financial protection against theft of the vehicle and damage to the vehicle, sustained from things other than traffic collisions. Subject to the specific coverage terms, conditions, and exclusions, it offers protection for the host/honoree for damage to the facility caused.

I have been with MetzWood for at least 30 years and couldn't be happier with their service. My…read moreagent, Susan Tuttle, has gone above and beyond for me and I cannot recommend her enough. She is everything - and even more - one could hope for in an insurance agent. If you are looking for an agent who will go to the ends of the earth for you, call Susan Tuttle at MetzWood!

When, years ago, we moved into the area, I set out to find an insurance office that would provide…read moregreat service and fair pricing. I ended up choosing Metzwood. Years later, we relocated about 2500 miles west. This time, rather than looking for a local broker, I asked Metzwood if I could stay with them. The service has been that good. They have seen me through changes and claims and cars and homes bought and sold. And they are that good at what they do.