I've used Ricci insurance now for over 6 years. Started as auto, then in 2021 I became a real…read moreestate investor and brought them that business. They have moved beyond just great insurance team, to crucial part of my strategy and network. I couldn't give a higher recommendation for a team that: - knows their role as experts - is extremely responsive - really really cares about the relationship

I have had nothing but great experiences with Ricci Insurance Group in the six years I've been a…read moreclient. Most recently, Ashley Napolitano proactively worked to find us a lower premium on our homeowners insurance before we could even think to ask. Kudos to Ashley and the whole team at Ricci Insurance Group!

I have been a customer with Brightway Insurance Company in Fleming Island for a year. During my…read morefirst year, I experienced a hiccup that became a hardship as a new customer because the agent at Brightway never cancelled my existing policy with Geico (Security First) prior to issuing me a new policy with Progressive (ASI). This error was a costly one for me and my family because my mortgage company paid both insurance policies from escrow. This created an escrow account shortage which resulted in my fixed rate mortgage increasing by $440 per month due to double coverage. Needless to say, with December being my renewal month, I was a bit apprehensive about remaining with Brightway as a customer. On December 14th, I received a call from their office in reference to an increase in my renewal policy. This call prompted me to visit the office in person prior to renewing especially after the previous year incident. When I entered the Fleming Island branch office I encountered Mr. Otis Brazil, at that time we discussed my renewal policy. He was more than eager to shop the market immediately for a lower competitive policy and was successful in substantially lowering the rate I had been previously quoted as well as assisting me with obtaining a refund for the double coverage that occurred last year. Mr. Brazil, truly restored my trust in this company. Otis insurance IQ, customer service skills, communication and his genuine willingness to assist me with my insurance needs is the only reason I will remain a customer with Brightway Insurance Company. I am looking forward to a brighter year in the area of insurance because of Otis! Sincerely, Shawn Curtis

I'm very disappointed with this agency. I contacted them on Feb 9th requesting they shop my…read morehomeowners coverage because my renewal doubled. it is now March 2nd and I still have not heard back. No customer service here.

From the owner: Home Insurance Auto Insurance…read moreCommercial Insurance Life Insurance

Katherine's office has been very helpful with meeting all my needs. Casey made switching carriers a…read morebreeze while saving me money in the process. I love the convenience of having someone I can call directly and even meet with in person just around the corner! 5 stars all around!!!

It is absolutely ridiculous how many times I receive contact from this location after requesting an…read moreonline quote. Jackie continues to harass me each day by phone and email asking if I am ready to switch from my current provider. I asked her not to call me but she still does. Today, I received a postcard in the mail asking me to call her. I sent an email to her boss telling her that if I receive any more contact, I am reporting them to the FTC. I will not do business with this office.

Luke was extremely professional, thorough and knowledgeable…read more He was patient and calm as he answered all of my questions. Thanks to Luke my experience in switching auto insurance from a different company to State Farm was very smooth.

Hard pass.i waited almost 2 months to receive my homeowners refund which they mailed to my address…read moreof which the property had been sold. Also when I signed up for an auto policy i waited almost 2 months to receive my insurance card that I like to keep in my vehicle. I called repeatedly and explained that I wanted a physical card for my wallet. All I got was the run around. Unlike a good neighbor, State Farm was not there. Poor service to say the least. Next!

I went to a class to learn about things that will affect my life as I age. I was very impressed and…read moreinterested in what they had to teach us. Then they fed us dinner from an Italian restaurant. The food was good. It seems that they truly are interested in helping me make very important decisions in my life. Thank you very much. Pros: learning my options for the future. Two class speakers were very good. Cons: I hate Orange Park. It took me an hour to get there. Traffic is terrible. Recommend? Absolutely

I needed help with my Medicare and Bill Green was there to help me through it. (Thanks Bill!) After…read moremy meeting with him I had a meeting with their Financial Advisor, Justin Nichols. I can't say enough about how I thought I was in a good place financially, but he was able to save me several several thousand in fees, and took the time to make me understand what he was thinking. It was impressive!! He found another 401k that I thought was lost, and put them into an account that has been kicking ass. I wish my wife and I would have talked to him sooner.... We would have retired on a beach somewhere a few years ago. Overall, Bill is the mad scientist of Medicare, and Mr. Justin has quite a talent for investments. I see now why they have over 400 straight 5-star reviews. Highly recommend!!!!