Norma has been of great assistance to me. She is very knowledgeable and cooperative. She is absolutely the best agent I have ever had. I would highly recommend her to my friends and associates. John Spriger read more

Oooh, what can I say about them?? I first came to this spot to get insurance for my business, that didn't work out because it was way more than what I already had but Norma was amazing and gave me a quote for my personal cars and that price was amazing! I've been with them for a while now, I even referred my mom and she also loves them! Now my normal point of contact is Chris and he is SUPER friendly and helpful! He usually let's me do everything by email, I hate talking on the phone and him allowing that is awesome!! Of course some things you need to call in for but if I don't need too, he will just help me by email!! Thanks for everything, Norma and Chris! Highly recommend!!! read more

I highly recommend this agency, they will go above and beyond for you! I recently needed to have my windshield replaced and Chris helped me get the ball rolling. It was such an easy and quick process!! If you are in the market for insurance or just want to check and see if these guys can save you some money, it is definitely worth looking into this agency!! Thanks again!!! read more

By far my favorite Insurance agents I have ever worked with in my life!! Chris and Norma are outstanding and will work for you like you're a customer and not just another client!! Won't take my buisness anywhere else!! Allstate you have my buisness for life!! Thanks for making me feel so special when it comes to my insurance!! Contact these guys ASAP so they can help you out with your quote!! read more

Efficient, friendly and no fuss. Absolutely not what I was expecting when I had to file a claim after someone damaged my car. It is somewhat expected that when dealing with insurance companies that you are going to have to jump through some hoops, especially when that insurance company isn't your own. I'm happy to say that this was not the case at all. I had a very pleasant experience, was followed up with numerous times to make sure everything was up so snuff and got my car repaired and fixed quickly. Even though my car was damaged, this was a very pleasant experience and made the best of a bad situation. read more

Norma has been a great throughout the years! She is very personable, and has taken the time to get to know my family very well. Customer service goes way beyond just getting the sale and calling once a year to make sure nothing has changed. Norma knows when anything has changed in my family's lives, so it goes without saying, that if you want an agent who can and will make sure they're doing right by their clients, then Norma is the person you want as your agent. You can go anywhere for insurance, but great customer service is something that you can't put a dollar value on. Norma treats all her clients with the same service wether you've been with her for 20 years, or 20 minutes! read more

Thanks to Norma and her staff for all your help! Great customer service friendly and professional I would definitely recommend you get your insurance needs taken care of here. read more

All around great experience here. I decided to switch companies for my car insurance after the original company I was with was charging too much. It took one call to Chris and Norma and boom, I have affordable car insurance again. It was fast, easy, and I got all types of good coverage and great customer service from these two. I would highly recommend them to anyone who needs insurance of any kind at an affordable rate! read more

I switched to All State and it's seemed to be all good in the beginning and then happened this, one of my friend who wasn't listed in my insurance policy took my car and had an accident. I thought with my "full coverage" they will cover it and I made a claim, explaining everything as it was. They said "they will take care of it". Couple days later I received a call to which body shop I need to drop off a car so I did, two weeks later they called me again, let me know that a car is total lost. I paused my policy as they recommend, so I can look for a new one. A week later I received an other call, this time saying that they won't cover it at all. I was mad, but hey he wasn't listed on my policy, so it's all right. Then I went to pick up my broken car from body shop but it wasn't there, they dropped it to salvage yard. I went there and it was terrible to see that a car is actually not car any more, they managed took it apart, mark everything possible. I went down to body shop to take all the parts and put them back together, it worth me 500$ and a month for them "professionals" figure out that they don't cover it! Worse experience. Specially with this location, they cut hours, say one thing behave other way. At least thanks for experience! read more

I won't go into detail with the problems I had with my previous insurance carriers. Once I made the switch to Norma I had nothing but smooth sailing. I don't think I was a difficult insure but with 2 daily vehicles, a classic car, 3 motorcycles, and a rental home in addition to my primary residence, I was more than a simple customer. It was always a pleasure to deal with any insurance changes or questions due to Norma's (and her staff's) helpful attitude and comprehensive insurance knowledge. 8 months ago I moved to Texas from Colorado. Unknown to me, my new Allstate carrier did not cancel my old homeowners policy and was still charging me for both homes. A quick call to Norma sorted it out and got a refund sent out. Best. Insurance. Agent. Ever. read more

Norma and her entire team at Allstate are incredible! I had finally decided to switch insurance companies after a friend had referred me to Allstate and I couldn't be happier. Not only do they have the best rates around (by far), but they treat you like you're family, not just another client. I highly recommend Norma and her agency for any insurance needs! read more

i requested an insurance review. I authorized changes to uninsured medical and medical payments since I have good health insurance. I also authorized an increase in my deductible which I specifically stated was only due to me having $500 deductible credit. I was sent a multi- page edoc. I scanned the document and assumed only the requested changes were made; in other words I made the mistake of trusting my agent I had been with for ten years. Two months later, I have a claim and learned she changed my plan and I lost the vanishing deductible. Again the only reason I said I wanted to increase my deductible was due to the deductible credit I had. I told her I never asked for that change. She said it was in the document. I reviewed it and there were 8 words on one line within a multi page insurance doc that made the change. She then offered to cover half the deductible due to the "disconnect." Something i viewed as a very small gesture of good will. She has since withdrawn that offer. Changing agents and reporting the issue to allstate and DORA. Amazing how she "remembers" parts of conversations that never happened but didn't remember parts that did. read more

Norma has been great to work with! I was looking to just get business insurance and after calling numerous companies and spending hours on end getting outrageous quotes; I finally found her agency and not only did she give me what I was looking for, she found a way to save us more than $100 on my other auto policies! Thank you Allstate! read more

Very unprofessional. They cut corners in their work which causes lots of issues when you need to file a claim. We asked to make sure they add my husband to the insurance and didn't, this caused me a lot of money out of pocket. When we told Norma she was not really interested and only defended her assistant. Please step away from this office they will screw you over. Customer service is not a priority for them!!!! If I could, I would have given 0 stars, but the lowest is 1 star. read more