Shannon and her staff get an A++ from me! Nothing but great service and hassle-free claims. I had…read moreroof/siding damage from a storm, and the whole experience from first phone call to a completed job was STRESS FREE! I have homeowners, car and life insurance thru this agency and wouldn't have it any other way

The best experience with an insurance company yet! I was…read moretaken care of by Amanda Perez one of Shannon's reps. She treated me with respect and undivided attention. Every question I asked she answered, if she didn't know the answer she told me she would call me back and she did call me back promptly. She treated me as if I was purchasing a 100 million dollar policy even though I was just getting regular homeowners and regular auto insurance, it wasn't like I was talking to an insurance representative it was like I was talking with a new friend. I switched from Allstate for a lower payment but not only did I get lower cost I got much better customer service, and I had pretty good customer service with Allstate. In my opinion thats almost better than saving money!

This agency and in particular Mark, the agent, is disreputable…read more I cancelled my homeowners policy in October 2023 with this firm. In October 2024 I received a notice that my cancelled policy premium was due in November 2024 and that my escrow account would be debited for several thousands of dollars. Additionally, I became aware that my account was charged for the cancelled policy from 2023. Emails and telephone conversations were immediately made relative to this with this agency's staff in October 2024. No action was taken by Mark nor did he respond by email or telephone. Instead he ignored my repeated requests to effect the cancellation of the 2023 policy and return the premium which had been charged to my escrow. This dodge went on for two weeks. In early November 2024 I was finally able to reach Mark, the issuing agent. He responded feigning ignorance of my emails and telephone calls all he offered were half truths, excuses, and an anecdote. He did not even have the decency to offer an apology for his behavior. Mark stated he would address this immediately and resolve it. It is now the third week of November 2024 and my funds have not been returned. To be clear, I have been in direct contact with him and he has only offered excuses regarding this cancellation and refund. He even attempted to blame me for his unwillingness, incompetence, and patently ignorant behavior regarding this matter. It has been six weeks and my funds have not been returned. My call to the parent company Valentine Insurance was not returned either. The behaviors of Mark and Valentine Insurance are unconscionable and reflective of a vein of disreputable activity that is at their very core. Proceed at your own detriment with this lot.

Once we got our home owners insurance, our rate was increased $568, after the initial qoute. We…read morepaid cash for it upfront. Tried to contact them, good luck. When he does get back to you, he says, "I'll make sure this gets handled." Then you hear nothing. Trying to get a hold of them is hardest thing in the world. Now 2 months after our last issue, we get a letter from the insurance company, saying they are going to drop us, if we don't show proof of no Tarp on our roof. We even got a licenced roofer to replace the patch on our roof, took pictures and submitted the certification for our roof. We sent all that information to him. Yet it seems nothing got done, sadly cant talk to the insurance company, they say talk to your agent. So it seems once he gets paid, you won't hear from him, unless you call like 10 times a day. We will not be using him for our future home insurance needs.

Anna was very helpful and personable. She made everything clear regarding my insurance plans.read more

Whenever I call in to make my payments ALL the customer service reps are very professional and…read morepolite. They always answer my questions and treat me with respect. Love dealing with my insurance reps at Sean Progar's office in Hoffman Estates

First review back in 2012 and am still a customer today in 2019. Still get stellar service from…read moreChris here, who has gone out of his way at sometimes off hours to help with important changes to my policies. Currently have auto, home, and business insurance which they broker. Always been very happy here - still highly recommended.

From the owner: OnQuote is an independent insurance agency. We are NOT a lead generation company and will NEVER…read moresell your personal information to a third party, unlike most "online insurance quotes".

Sara and her team are awesome. It's so obvious how much they care about their customers and…read morecommunity and how committed they are to giving the best level of service as an insurance agency. Above and beyond!

From the owner: As your local American Family Insurance agent, I can offer you dependable auto, home, business,…read morefarm and life protection. Our new office location is 179 Northwest Hwy (Highway 14) Suite A Cary, IL 60013. Please feel free to stop by Monday through Friday 9-5, or call 847-639-3381 to schedule an afterhours appointment. We're here to help you peruse and protect your dreams. I look forward to seeing you soon!

Renee was very thorough and helpful with our insurance needs. She gave us quotes and compared…read moreapples to apples which ended up being a way better deal. She even helped us cancel our other policies. A+ customer service. Sad to say but this rarely exists these days, thankful for a great insurance agent!

I would highly recommend Todd Cornwell Allstate insurance agency for all insurance needs. Todd and…read morehis staff are kind, patient, and knowledgeable.

I've been Gianni got several years now. Whenever I need assistance he is always Gianni on the spot.read more

From the owner: We are a full service agency, specializing in business insurance, home and auto insurance, health…read moreand life insurance. We focus on our clients needs first and match them with the best carrier.

I have a Diamond Plan home warranty with HWA. My dishwasher failed and required full replacement…read more HWA offered a $272 cash buyout -- far below the $879+ market cost of a comparable replacement, not including installation, haul-away, or code compliance costs explicitly covered under the Diamond Plan. When I submitted a formal written quote and cited specific Diamond Plan contract language requiring a comparable replacement, HWA refused to revise their offer. I have filed a formal complaint with the Illinois Department of Insurance and submitted supporting documentation. This matter remains unresolved. I am pursuing this on principle -- this lowball buyout tactic likely affects many HWA customers who don't know their rights. Research carefully before purchasing a home warranty from this company.

This company was willing to replace a small part on my fridge ice maker. Denied service on my ac…read more No call, no show for 3 appointments in a row, then finally somebody shows up, spends 5 minutes and the claim is denied. Said it was not normal wear. Then I seemed to convince them it might be, they said then it was improper maintenance which is also not covered. Bottom line, if it's expensive (and that's why we paid for the warranty), they won't cover it. Appeal process was just another review with the same level as the person who denied it originally.

Superb product, pricing and service. Karla Meyer is the BOMB!…read moreSaved me $$$ while providing better coverage for my household. Thank you!

We have been with State farm for over ten years. They have provided great customer service and they…read moreare there when you need them for any questions. Luis Mendez was excellent in helping us chose a great life insurance plan. I would highly recommend him to family and friends. I'm glad we chose this location and looking forward to more great customer service from the whole team. Thanks