I already have my personal insurance with Nick Jones at State Farm, but I recently moved my…read morebusiness insurance over to Nick Jones as well. I worked with Luke. Not only did he save me money, but he took unbelievable care to make sure I understood my current coverage and my new coverage. He was vey patient and paid great attention to detail. I am very pleased, and it is a pleasure to work with Luke!

Do not under any circumstance go with State Farm. I have had to pay out of pocket over $25,000 to…read morerepair different damages to my home with SF not paying more than $500. I will never EVER use them again and will gladly tell anyone else not to go with them. They will find any loop hole to get out of helping out. Just sorry I did not switch earlier.A lack of call backs to fully explain why they were going to screw us leads to a very angry and now broke customer.

Today i have been working with Ruben on an issue I was having with and auto renewal bill that came…read morein that was for significantly higher than it should have been as I had just adjusted it recently. Ruben with his strong customer service skills again came to the rescue and found that in their system the correct information was being reflected. Ruben and I feel like we are really great friends. lol! I say that because I am a very frequent caller lately and seem to always talk to Ruben. He is always friendly to work with and is very helpful when I call. He has helped me with everything from setting up my auto and homeowners insurance policies to assisting me with setting up the drive safe and save as well as connecting me with Freddie to review my life insurance policies! It doesn't matter what the issue is, Ruben always assists and does it with class! Thank you Ruben for putting up with this frequent caller. I certainly do appreciate all that you do!

Great customer service and I guess what I really loved was the follow through from the Agent's…read moreoffice representative --- friendly, informative, personable and patient! I made the right choice! I even received a hand written thank you note ---- nice touch! I feel like I will get the service I need if I should ever need them.

This office responsiveness to emails is sorely lacking. The gentleman working the day we called was…read morealmost combative when you ask to speak to the manager or agent in charge of your claim. We used to think so highly of State Farm and dismissed the news reports that they were hard to work with. But now after waiting a year to try and get our roof replaced, we are still in the same situation as we were a year ago with more issues. This office will not help you when you need it most because you can't actually talk to anyone except the office number which is manned by a person who just wants you to hang up angry. In my former work in customer service, I could never talk to a customer that way. I am still left going to bed every night thinking about keeping my children safe and how State Farm and this office have done nothing but delay this claim and make the same argument that a replacement isn't warranted. We now have to worry about leaking as the repairs made aren't holding up because they insist they only need to repair. This office will only work to get you as a new customer but will not advocate for you when you need help. Shop around and you'll be better service when you really need it

I have been a customer of State Farm for over 25 years and a customer of John Kim's agency for at…read moreleast 10 years. The level of service provided over that time start out great but has rapidly deteriorated over the last couple of years into what we have today and is a symptom of both corporate policy and local agent apathy towards anyone that doesn't represent new policies or business. It would be easy to say that I'm a disgruntled customer or that I have a vendetta against State Farm. Vendetta's are for evil villains in movies and unhappy customers are a dollar a dozen. I fully admit that this review is driven by recent events related to trying to get a claim properly investigated. The reality of the matter is that once you are a customer of State Farm, you are kind of stuck there and you have to hope that any claim doesn't get sucked into the black hole of corporate hell that allows them to pass off claims, escape accountability, and let's them continue collecting premiums while they try to get you to quit them by waiting you out or forcing you to look elsewhere. I don't have to list the numerous articles that talk about how State Farm coverage isn't what it used to be and homeowners are waiting a year or more like myself to get valid claims taken seriously. But again, this isn't about State Farm itself. This office isn't going to take your claims seriously and when you call to talk to someone, they say they will take a message. When you ask to speak to John Kim himself, you're rudely told that they don't give out personal or business numbers. I admit I was mad when I asked for it but I was not expecting to be so rudely rebuffed when asking to speak to anyone who would know what is going on. It's a shame that this office can no longer provide a "Like a friendly neighbor, State Farm is there" vibe. Before this phone call, I emailed asking for a call back but as of 36 hours plus later, I still haven't received a phone call or email back. This was after emailing two previous times over the last six months that I receive regular updates. So here I am with my roof still not fixed and the repairs blowing in the wind. If you're expecting responsiveness, a friendly voice when you're upset, or quality service....You really should look elsewhere because that's something they simply won't be able to do. When you're in trouble, you will not be able to get the quality or service you need to put your mind at ease. Do you want someone who can't come to the phone or an office who won't let you talk to an agent when your in trouble? I will inevitably be commented on by the agency for lying but I will produce emails and a detailed statement to anyone who asks.

Always a pleasure speaking with the team here. They make understanding my policies easy and hassle…read morefree!

l lost 20k. 1/2 star agent. Please use a different agent. Problem with communication. The worst…read moreagency

Mom and Dad have used State Farm Agent Mark Curi (and his dad before that) for more than 50 years…read more Insurance needs change as time passes, so important to check on your insurance periodically. We had some questions about the current homeowners and automobile insurance, so we gave his office a call, fully expecting to talk to one of his staff. Instead, we got Mark directly. Our questions involved having to run different scenarios, and he systematically entered them into the system to provide that to us over the phone. He provided the pros/cons of each scenario, and ultimately encouraged us to make the final decisions. Hopefully, we'll conclude our discussion over email...I have confidence that it will happen satisfactorily.

Mark Curi has been my insurance agent for 36 years. He and his assistance Deb promptly respond to…read moremy inquiries and are always helpful and wonderful to deal with. I recommend them without reservation.

I have been using Kevin Smith State Farm insurance for over 10 years now for my local small…read morebusiness (sole proprietorship). Rose is great about getting me the COIs needed for my photography events which different venues require. There was a short period of time (maybe a month or two) where they were apologetically short staffed and training new people at which point they asked me to give them slightly more advanced notice for COI documents. This was not a big deal I just had to plan ahead a bit more than usual. But I have noticed since then they are extremely fast at getting me documents ASAP and very responsive as they always have been. Would recommend!

after 15 years of life insurance policy, and them collecting money on Autlpay- no issues-…read more Unfortunately once an issue actually came up- they were NOT on top of it- did not return calls when they said they would and had me thinking my brand new car was fully insured when the whole time (6 months) somehow it wasn't, and no one knew why!??? unacceptable for such a name brand insurance company. I will be going elsewhere and you should to, god forbid you think your insured later to find out they never let you know you weren't.

wonerdful people that work here and glad to be covered with them ! i have had a few issues with…read moreother companies but so far state farm rocks

I recently moved to Chicago from San Diego and was in need of a local State Farm Representative. I…read morelive in River North and I have many choices of agents at my disposal, however, I chose this office after having had just one conversation with Richele. Richele was very professional, extremely knowledgeable and I did not feel as if she was trying to sell me on products that I did not need. She was very attentive and followed up with me during my transition and when I met her in person, I was very pleased with my choice in agent. I currently have three policies with Richele and I will continue to use her office for any future insurance policies.

This review is for Laurie. We reached out to her to review insurance options and she was super…read moreprofessional in getting back to us and assisting us. What stood out most was not just her willingness to help, but the care and patience she brought to the entire experience. She didn't rush through explanations or make us feel like a burden for asking questions. We truly appreciate her time and expertise. Thank you Laurie!

They are a good insurance company. What stands out the most is Laurie Hamilton. Iam 73 years old…read moreand have dealt with a lot of people in my life. I would have to say that Laurie Hamilton is at the very top. Easy to deal with and a great work ethic. She helped me out with this insurance policy for a vacant property and it had to be a nightmare to deal with,She did it and made it fell Easy. if Laurie left Pachis insurance, I would follow.Laurie ,Thank you. Charles English