Never in my life have I ever had a dealing with someone so uninformed, unprofessional, or just…read moreplain ignorant our Insurance was transferred to him and for three months now I have been in a downward spiral of what was going on with our account! called today and was told that both of our leased car have no insurance and were cancelled a month ago so both me and my son have no insurance! Never notified! They have been trying to figure out my account for two months I have made payments and no insurance! CROOKS!!!!

By far the best insurance agent I have ever dealt with. Has always took the time to answer any and…read moreall questions I have had. Have dealt with Chris on homeowners, car and event insurance. Always available when needed. I highly recommend!

My husband and I met with Vic Jones at First Command. He was patient with our questions, he gave…read moreclear explanations, and was personable and professional during our meeting.

I've had nothing but terrible experiences with First Command. They aggressively push their whole…read morelife insurance packages, and they make it extremely difficult to terminate your policies. The issue is mainly because they pawn off their services to other companies like Midland National Life Insurance Company. I finally reached a point where I wanted to end all associations with First Command, so I terminated automated payments. This is when I finally heard from Midland National. I then requested that all my accounts be closed. Some were, others weren't. For some accounts, they just created loans against the insurance money I had accrued, which means they took money from my account to pay to maintain the account after I requested they close the account. First Command is definitely the middleman you don't want involved in your financial future!

These folks are down rigt rude. They have absolutely no customer skills at all. I have been a…read morecustomer for 8 years purchasing a state mandated licensing bond from them. The premiums have tripled. When I call to inquire why, they acted as if it was through some fault of mine. Then the fellow on the phone wanted to blab in my ear about how I was wrong on the price increase and he was right. Who cares? If you want to be in the customer service business, then you need to know how to talk to customers! This year I will spend my premium dollars with another provider who has some basic level of customer service.

We have had Ashton Ins. for at least 5 years now. Service has always been great, and very…read moreefficient. Carol has helped us in a very professional and courteous way, always. Thanks Carol, keep up the good work,

Unfortunately the only positive experience that I had with Vitek was that the staff was extremely…read morefriendly. Reading all of the positive reviews, I called Vitek and made an appointment to see a member of their staff. Although I lived in San Jose, I was interested in purchasing a home in Sacramento, so I drove all the way up from San Jose for my initial appointment to see if I would qualify for a home loan. I had some past credit challenges which I was very forthcoming and upfront about during my initial consultation with Vitek. I was told that I was pre-APPROVED for a home loan and was asked for preliminary paperwork. I was even told that I would qualify for a down-payment assistance grant, which I was excited about since I had very little upfront money available to me. After an exhausting search for the right home, I found a home and decided to place an offer, which was accepted. I worked out an arrangement to rent back the home until escrow closed which was to be 30 days later. During the underwriting review, a couple of issues came up that caught everyone off guard. And while they were unforeseen and certainly unique in nature, they definitely were not impossible to overcome. Vitek made some effort to get them resolved, but fast forward two months and days before the extension for escrow was to expire, I was told that my loan was denied and Vitek dropped me like a bad habit, left to sink or swim on my own. So now that I've spent a significant amount of money moving from San Jose to Sacramento, put up Ernst money as well as other new home related expenses, I find myself in a situation whereas I stand to have just thrown a whole lot of money out the window and left to save myself. Thanks Vitek. Thank goodness I don't give up very easily. So I find another lender that is happy to do whatever it takes to get my loan through underwriting. But now I find out that I do not qualify for that too good to be true Down Payment Assistance Grant that Vitek lured me in with and is what I based my decision on to even proceed with buying a home. So now I have to decide to either pack up and move into an apartment and lose my Ernst money as well as all of the other money I put into this move, or roll the dice and see what happens. Again, I don't give up easily and I roll the dice and I am now a home owner. Not before having to come up with about another $10K however. Why were the other guys who are much smaller than Vitek able to get this deal done? Underwriting was much more brutal and unforgiving with the other guys than with Vitek, and it the other guys had to put a lot of effort and work into closing this deal. But the point is, it clearly was not impossible. When the going got tough, Vitek got going and left me alone and stranded and someone willing to put in the work and effort came along and proved that Vitek clearly was not interested in doing so. I made financial decisions based upon information that Vitek provided me, and the information that I was provided proved to be at best, unreliable which put me in a very difficult situation. Again, the staff at Vitek were extremely friendly, but friendly just didn't cut it and I am extremely disappointed that Vitek is okay with leading down an unfamiliar road, only to take off leaving me stranded and alone to fend for myself. If the other guys were able to get it done, you should have been able to as well. You failed not only me, but yourselves as well. The upside to all of this is that the other guys were able to get me financed for a full percentage point less than you.

This review is specifically for Randy Randazzo, a Vitek loan officer. Randy took the time to sit…read moredown with me and explain everything associated with obtaining our home loan. He was patient, kind, knowledgeable and easy to get along with. For the next five months, every time I needed a closing cost/payment estimate for a home we considered, Randy emailed it to me within the hour. Every time I needed an approval letter to submit with an offer, I had it instantly. Here is the kicker. Today, I wrote an offer on THE house. Trouble is, the seller is unfairly requiring I use a lender other than Vitek. Randy was gracious and professional in bowing down. He truly wants me to find the right house over closing the loan. It is this type of customer service and dedication to the profession that all loan officers should share. I HIGHLY recommend Randy and only hope that others will use him again and again in the future.

We have been clients of Terri's for over a decade and can't say enough good things about her and…read moreher staff.

You will be hard pressed to find a better health insurance agent than Mary; she has been an angel…read morefor our family and has fought on our behalf. I found her through Covered California's Certified Insurance Agent directory, and wish i got her help earlier in the process. Getting health insurance for my mom through Covered California has been a nightmare fiasco due to severe computer problems between Covered California and the Yolo County health care auditing system. They keep dropping my mom due to dumb glitch that keeps getting fixed and then UNfixed by the stupid auditing system. Mary figured this out and has spent COUNTLESS hours on the phone with Covered California and Kaiser on our behalf. She is the very definition of above-and-beyond. Is there any way i can nominate her for a Nobel Prize or something? Thank you Mary; you are one in a billion!!

John set up a SEP IRA for me and I'm very pleased. The plan is outperforming my other investments…read moreby far. The product is good and speaks for itself

I am a Realtor and I have had multiple clients use this branch of Finance of America PLUS my…read morehusband and I personally used them to purchase our current home- I have LOTS of experience with, whom I consider to be, the best lending team in the area!!! Dan Furtado And Kristie Anagnos are absolutely AMAZING!!! They are always available for questions, they are very honest (no "surprises" with these guys), they genuinely care about their clients and they have always been able to offer a better rate and lower fees than competitors (in my experiences with them!). I have worked with these two for years and I have ZERO complaints... although if I did, I feel comfortable enough to share the complaint with them and I know they would take me seriously and attempt to create a solution ASAP :) You really can't go wrong with these guys- I recommend them to anyone and everyone!!!