My family uses Townley Kenton, and after my parents pushed me out of the nest, I'm a customer too!…read moreI only use them for auto insurance, but it's great because my agent does all of the work for me, all I do is pay the insurance company! They will shop companies and provide you with several quotes based on your needs, you take the cheapest one and you're set! They are very attentive, and always willing to help. If you send a phone call or email, it will be addressed quickly. I needed proof of insurance sent to my credit union. I called, and they had it emailed to me within the hour. No matter the size of your account, they treat you like a star. Highly recommended.

From the owner: As an independent insurance agency, Townley Kenton is not handcuffed to one company or one product…read more This allows us to be YOUR advocate and make sure you are always in the best program to meet your needs. We take the time to get to know you or your business so we can be a lifelong advisor protecting what you value most.

Excellent response time to calls and emails. Provided me with excellent rate for more coverage..$30…read morea.month less than my previous insurance company.

Non-responsive and unethical in my personal opinion. As a customer, I pay my premiums on time. They…read moreignore emails, voicemail boxes are full, and really rude and incompetent. Brittany the Office Manager has been awful to deal with. It is like dealing with bots with no empathy.

Your right Amelie ! Allstate is a good insurance. I also…read morelove just giving them a ring especially if nit in the Decatur area. This is also a SUPER Easy way and so helpful, they help with the GA area ! I personally like it 866-945-4078 Oh and make sure to press 1 Mon-Sun : 6:00 am to 11:00 pm (Mountain Time) Good luck

We recently moved to the A from Boston. We had been with Allstate prior to moving to MA and had…read morerecently been able to go with Allstate in Boston due to new insurance regulations there. When we moved South, Glen Brown made the transition of moving our MA policy to GA super smooth. Like, one phone call and an email and done. No worries! We were able to get a great rate on our renters insurance too. Now we are buying a home and Glen was, again, super efficient at getting us a home owners quote that was very comparable to other companies, and still beat them in price. I only write reviews when I'm wowed or pissed and I have been more than pleased with all aspects of our dealings with this Allstate agency...customer service, speed, attentiveness, price and quality. Not to mention, I can do everything I need to online if I need to.

John and his staff is Awesome…read moreAttentive Responsive great rates Great find Thanks for you and your staffs hard work

John and Stacie are excellent and took care of my every need. Super friendly and helpful with rates…read moreand figuring out policies. Glad I found them and definitely recommend them.

I had the best phone call experience of my life with Danny Barracliff. I was paying $350 a month. I…read moreAM NOW PAYING $190 A MONTH. Everything was explained, he treated me with such kindness and went out of his way to help me, even though I had a million questions. Danny is down to earth, realistic, and genuinely laughed when I made dumb car puns. I am converting everyone I know to State Farm, and pointing them to Danny. If State Farm is a good neighbour, Danny makes the best neighbour.

I've been with Dan Barracliff and State Farm since 1997. I've never want to go anywhere else. His…read morerepresentatives and staff have become more like family and they provide excellent service. simply, some of the best in the business! I highly recommend the Dan Barracliff, State Farm agency!

Great Service! Quick quote and the pricing is right! Strait forward! Highly recommend Chad Powell…read moreAnd State Farm!

Service was outstanding. The policy they provided is exactly what was needed. Jessica was very…read morepolite, professional and prompt.

I was new at this whole insurance game, but Erica had no problem bringing me up to speed and…read moreanswering all my questions thoroughly. The office is really easy to get to during the work day and its near a rock climbing gym if you're into that. Thanks Erica! and Mischelle!

Zach Cravens is an awesome State Farm agent in Decatur and definitely shows his knowledge in your…read moreinsurance needs. Definitely would recommend him and his agency to all your family & friends!

From the owner: GA-3176626 Our mission is to protect the things that my customers and their families cherish the…read moremost.

STAY AWAY! I have been a customer of State Farm for 25 years, and of Ms. Fenbert's for 10 years. A…read morefew weeks ago we filed our first homeowner's claim in those 25 years when a plumbing leak dripped down to the first floor and caused damage. It has been a NIGHTMARE. It took me hours to get through to claims. Then the adjuster who came clearly did not know what he was doing. Then I emailed them a copy of the plumber's report that clearly stated that to fix the plumbing leak that caused the damage, the bathroom would need to be "torn up." The company denied the claim, other than $300 above my deductible. They said that they would only pay for work that was necessary to fix the leak. I replied that this was all I was asking for, and that the plumber had clearly said that the bathroom would have to be torn up to fix the leak. So, the manager said he would send out a new adjuster and have him meet with the plumber. The second adjuster said the same thing as the first - that the bathroom would not need to be torn up, even though the plumber was in the room and contradicted him and I had submitted the written report from the plumber. (I had agreed that I would fix the actual plumbing itself because I knew there was an exclusion for plumbing.) Then, the manager called me to say that he did not dispute the fact that the bathroom had to be torn up, but that my policy would not cover that work. If this was the case, why did they send out the second adjuster? Why did he suggest that they would cover such work earlier. The company tried one reason after another to not cover the loss. Unfortunately, Ms. Fenbert was not an adequate advocate for us even after taking our auto and home business for 10 years. There are far cheaper firms and better agents. Since her/their service is so bad, there is no logic in going to this agency, or to State Farm.

I have to commend Katy and her staff for the high quality of service I always received. For 28…read moreyears my homeowners and auto insurance was with State Farm via her office. 2 homeowner claims and a few auto claims were all handled promptly and professionally. Of course there was some negotiation with the adjusters, that is their job. But on each occasion I received a fair settlement that took care of my problem. My policies were always appropriate due to the periodic reviews by Rodney. We always discussed the options, not just raising the coverage, and I often found my rates lowered. Selling my home was a blessing, still I want to show my gratitude to Katy and her staff for the years of service that always gave me peace of mind.