My family uses Townley Kenton, and after my parents pushed me out of the nest, I'm a customer too!…read moreI only use them for auto insurance, but it's great because my agent does all of the work for me, all I do is pay the insurance company! They will shop companies and provide you with several quotes based on your needs, you take the cheapest one and you're set! They are very attentive, and always willing to help. If you send a phone call or email, it will be addressed quickly. I needed proof of insurance sent to my credit union. I called, and they had it emailed to me within the hour. No matter the size of your account, they treat you like a star. Highly recommended.

From the owner: As an independent insurance agency, Townley Kenton is not handcuffed to one company or one product…read more This allows us to be YOUR advocate and make sure you are always in the best program to meet your needs. We take the time to get to know you or your business so we can be a lifelong advisor protecting what you value most.

super odd persona. felt rushed and unwelcome. door greater was nice but she was rude and…read morestandoffish!

I've been using Angie Brown's office since 2018 with largely positive experiences. Today I called…read moreher office to transfer an auto policy to Georgia after my move. I first spoke with John who told me that he did not know how to process such a change and would get back to me. This type of request took less than a 5 minute phone call when I moved to FL. I waited over two hours and never heard back from John. When I called back to ask him about an update he was short with me, rude and said there is no one available to help me. I asked to be transferred and reached Charlene who provided fantastic service. Less than 10 minutes later my auto policy is transferred and I have the documents I need for the county tag office. John should work to improve his customer service skills and seek out better training for his expected role. 5 stars for Charlene, 0 For John.

John and his staff is Awesome…read moreAttentive Responsive great rates Great find Thanks for you and your staffs hard work

John and Stacie are excellent and took care of my every need. Super friendly and helpful with rates…read moreand figuring out policies. Glad I found them and definitely recommend them.

I called into Dan's agency this afternoon to speak to someone about my mom's account. I had the…read morepleasure of speaking with Ashleigh. Ashleigh was very professional and really took the time to make sure I received the information I was looking for. Ashleigh is definitely a Great asset to Dan's agency. Ashleigh, Thanks again for all that you did.

I've been with Dan Barracliff and State Farm since 1997. I've never want to go anywhere else. His…read morerepresentatives and staff have become more like family and they provide excellent service. simply, some of the best in the business! I highly recommend the Dan Barracliff, State Farm agency!

Great Service! Quick quote and the pricing is right! Strait forward! Highly recommend Chad Powell…read moreAnd State Farm!

Service was outstanding. The policy they provided is exactly what was needed. Jessica was very…read morepolite, professional and prompt.

I was new at this whole insurance game, but Erica had no problem bringing me up to speed and…read moreanswering all my questions thoroughly. The office is really easy to get to during the work day and its near a rock climbing gym if you're into that. Thanks Erica! and Mischelle!

Zach Cravens is an awesome State Farm agent in Decatur and definitely shows his knowledge in your…read moreinsurance needs. Definitely would recommend him and his agency to all your family & friends!

From the owner: GA-3176626 Our mission is to protect the things that my customers and their families cherish the…read moremost.

STAY AWAY! I have been a customer of State Farm for 25 years, and of Ms. Fenbert's for 10 years. A…read morefew weeks ago we filed our first homeowner's claim in those 25 years when a plumbing leak dripped down to the first floor and caused damage. It has been a NIGHTMARE. It took me hours to get through to claims. Then the adjuster who came clearly did not know what he was doing. Then I emailed them a copy of the plumber's report that clearly stated that to fix the plumbing leak that caused the damage, the bathroom would need to be "torn up." The company denied the claim, other than $300 above my deductible. They said that they would only pay for work that was necessary to fix the leak. I replied that this was all I was asking for, and that the plumber had clearly said that the bathroom would have to be torn up to fix the leak. So, the manager said he would send out a new adjuster and have him meet with the plumber. The second adjuster said the same thing as the first - that the bathroom would not need to be torn up, even though the plumber was in the room and contradicted him and I had submitted the written report from the plumber. (I had agreed that I would fix the actual plumbing itself because I knew there was an exclusion for plumbing.) Then, the manager called me to say that he did not dispute the fact that the bathroom had to be torn up, but that my policy would not cover that work. If this was the case, why did they send out the second adjuster? Why did he suggest that they would cover such work earlier. The company tried one reason after another to not cover the loss. Unfortunately, Ms. Fenbert was not an adequate advocate for us even after taking our auto and home business for 10 years. There are far cheaper firms and better agents. Since her/their service is so bad, there is no logic in going to this agency, or to State Farm.

I have to commend Katy and her staff for the high quality of service I always received. For 28…read moreyears my homeowners and auto insurance was with State Farm via her office. 2 homeowner claims and a few auto claims were all handled promptly and professionally. Of course there was some negotiation with the adjusters, that is their job. But on each occasion I received a fair settlement that took care of my problem. My policies were always appropriate due to the periodic reviews by Rodney. We always discussed the options, not just raising the coverage, and I often found my rates lowered. Selling my home was a blessing, still I want to show my gratitude to Katy and her staff for the years of service that always gave me peace of mind.

I have been with Geico for over 20 years. I have had nothing but good experiences with them. When I…read morewas hit from behind from another driver, they took very good care of me. I felt like that they had my best interest at heart. They took care of everything for me. Thank you Geico you have a customer for life.

Took money out I'm not enrolled in auto pay said sorry our fair money back in 24 hours of course no…read moremoney then it's 3-5 days then supervisor hold I'll try get back today we're sorry to we can't do anything about it I told him this is my rent cause of COVID we're a one income household then he say the best I can do is take son of policy make payments go down but if he drive anything happens your responsibility and then said I have no problem telling your wife the rent money is gone because of payment to geico