Very shady business! I had worker's comp policy with them for years, then I decided to close my business. They would not accept my cancellation at the end of my policy and sold my policy to a collection agency. They are horrible, but report this to the BBB for the actions. Enough people reporting them will stop this. I imagine they did this bc they're in the red. read more

I was having trouble getting answers on a claim from Cleo Meyers office given I was in a hit and run and finally wrote a review thinking maybe that would catch someone's eye. Each time I called they connected me to a claims department that couldn't answer questions about my specific case when my car was hit by a commercial truck and I was out of state at the time. The Atlanta police were more helpful. She called me upon seeing the review and told me, among other things, that she'd been in business 30 years and had no negative reviews. She thinks a lot of herself and made that clear. She also said something like she was going to yell at her team for not answering my questions. Yikes. Maybe Cleo and State Farm run a great business. Good for them. It sounds to me like she lacks empathy. I'm unimpressed. My family has been State Farm customers since the 1970s. read more

I've been a client of Cleo's office for nearly 10 years, relying on them for both personal and business insurance needs. Over the years, some team members have stood out more than others. But lately, I've been especially impressed with the outstanding service provided by Jordan. Jordan consistently exemplifies what great customer service should be-- reliable, prompt, and highly professional - he always gives clear and helpful answers. Keep it up Jordan! dv read more

Although I haven't had the opportunity to use Jordan Lari's services yet, I'm looking forward to connecting with him. He's incredibly friendly, approachable, and clearly very knowledgeable in his field. Not to mention, he's absolutely brilliant and charming! Based on my interactions so far, I have no doubt he'll provide excellent service when the time comes. Stay tuned for another review once we do connect! read more

My other agent retired and I found Cleo on the Out GA Business Alliance list. When we had questions and issues on an insurance claim, we never actually could reach her. The claim was sorted out by State Farm. I recently separated and needed to move an auto policy and get a new home policy. I had questions after moving and began getting bounce back emails from my assigned person. I used the only request form and got no answers. After calling, I learned the person was fired, they left my ex on my policy, and had left my mother and my ex stepfather (who has been dead for years) on my auto policy. I asked repeatedly for this to be updated. Every time you call, you get assigned to a new person. When you call them back, you are told folks work remotely and the calls can't be forwarded to them. Nobody seems to know what is going on. If you are looking for an "local agent" experience, look elsewhere. read more

Cleo meyers was very helpful the process was real quick I will always us Statefarm for my renters insurance because of the hood customers service that the she provided hopefully all agent are as professional as she was read more

I've been with Cleo Meyers for almost 20 years. They are so helpful and wonderful to work with

Zoie at Cleo Meyer -State Farm was very patient at going through all the options to get me a personalized insurance quote on my vehicle. She was very patient and listened to my needs to get me the best price. Great agency and good experience. read more

Cleo Meyer - State Farm Insurance Agent - My new ride was insured with Cleo Meyer State Farm - Home & Rental Insurance Near Me - Atlanta, Georgia

I have had homeowners insurance with many different companies. I never give reviews because most of them are the same. But State Farm insurance with Cleo Myer is exceptional! A month ago, I had a complicated issue with my home. Cleo Myer's team diligently and professionally handled my problem in a concise time frame. Special mention goes to Jordan Lari, the point person who guided me to a successful outcome. Hopefully, you will never have to use your home insurance. But when you do, you will need a company that delivers excellent customer service. State Farm Insurance with Cleo Myer does that and so much more. Give them a call. You won't regret it. They are the best! read more

"Tikeyia was extremely helpful and helped me lower my auto insurance premiums substantially. I will be a returning customer and referring all of my children. Thanks Tikeyia! read more

I worked with Tavia at the Cleo Myers State Farm office regarding an issue with my policies Tavia was extremely efficient in assisting in resolving this issue. She was very concerned and customer friendly. She knew the correct people to contact to resolve this issue. I truly appreciate her insight and assistance. Karen Frazier read more

Calli lahue is the best in the game !! Trust worthy!!!! And will give you the best service with State Farm !!

PLEASE dont buy auto insurance from this agent! i've been using this agent for more than two years. i drive appx 7000 miles every year with no ticket and no accident. The result is 70 bucks increase monthly. i asked about why they increased my insurance. the relpy message: you are good. they even charge more because you are getting older. what a nice birthday gift! read more

My partner and I were looking for a "gay friendly" insurance agent. This particular State Farm office advertises in local gay publications. So, we made an appointment and signed up with them, for auto and home insurance. Then, when my partner was the victim of a hit and run accident. We were shocked and, quite frankly, deeply disappointed by the lack of service we received. Even though my partner got the tag number and make and model of the car, as well as, a description of the man involved ... which lead to his arrest. Suddenly, our agent was impossible to reach by phone. Messages left with the receptionist received no response, emails went unanswered and we were forced to manage the entire mess ... without any sort of "Good Neighbor" to help us navigate the process. In fact, State Farm listed the accident on my partner's record as an "at fault" accident. It took multiple copies of the police report and countless phone calls to get her driving record corrected. Did we move our polices and our hard-earned money to another agency? You bet we did. read more

I was impressed with the overall experience when recently working with Michael in Cleo Meyer's office. I contacted the office via statefarm.com for a quote on a home, auto, and umbrella liability quote. Michael reached out within a couple hours of requesting a quote, and has not only been patient working through multiple policy iterations, but has provided some good suggestions on making sure we are properly covered. The best thing I can say about this office is their responsiveness and professionalism. Any calls I made into the office were returned quickly - usually within an hour - and Michael was proactive about reaching back out to me to ensure I had all the information I needed in preparation for closing on our new house. Kudos. read more

I have used this State Farm agency with Cleo Myers for years and the service is always swift and polite. Though today I called and Cleo herself picked up the phone, I asked a question and her remark was very sarcastic to the point of me wanting to cancel my policy with her agency. How could you run a business with an attitude and lead employees at the same time? When the owner should be a role model! read more

My partner and I just moved from Washington DC with 3 cars. Cleo and especially Josh have been terrific and very quick to help whenever needed. My father is now also using their services. They look for ways to save money with different programs and make sure you are getting what you really need. Thanks so much!! read more

My renters and car insurance were with State Farm, my previous agent changed her business and Cleo Meyer was assigned as my agent. I bought a house and wanted to cancel my renters insurance and get a house insurance. Sent cancellation request 5 times, three times to an employee who ended up leaving and nothing being done, and two times to Sheila (one of her employees). Long story short, my car insurance jacked up more than 40 percent with no explanation, Sheila told me that they will have it fixed, she did not tell me when and how much I will end up paying and I was still charged for the renters insurance, though I had attempted vigorously to cancel. After I contacted her boss Sheila, she got upset and sent me an email. Not wanting her to get in trouble I tried to make things look better. I ended up cancelling my insurance and going to American Family insurance which gave me a quote of %25 cheaper. Now the reason I am writing this after several months. After a few months I was still getting non payment notices from state farm for my renters insurance, Sheila called after 2 months saying that I had not payed for it (apparently she had forgotten about the whole ordeal). I reminded her that I was not refunded for my renters insurance and the prorated amount of the insurance that I did not use. After several months I still did not get a refund. I sent her an email a while back and she did not even BOTHER to reply. Instead of writing to her boss again I decided that I will write reviews on the internet. read more

After talking with multiple agents at different companies around Atlanta, I was very impressed with the service Michael @ Cleo Meyer's office provided. My partner and I do not have the simplest insurance situation read more

I recently moved our State Farm insurance policies from another agent to Cleo. We were extremely pleased with the extra service we are receiving from her office. She reviewed our policies (which I was afraid was going to be mostly a sales pitch), but she found several areas where we were over-insured as well as areas we could consider improving our coverage. She is by far the most knowledgeable agent I've dealt with and I would recommend her to others. read more

I've been a huge fan of State Farm for years. The only time I've needed them, my car was broken into. I didn't know what to do, or how to go about the situation. They basically did everything for me - helped me find a body shop, coordinated getting me a rental car, etc. They were wonderful. That's why this review is difficult to write. In February of 2011, I moved in with my boyfriend (now my husband). I tried to cancel my renters insurance at that time. The staff at Cleo Meyer's agency was less than helpful. They kept saying they cancelled it, but when the statements came in the mail, there they were charging me for it. I had also changed my address on my car insurance, so you would think that they would make the connection that I don't need renters insurance on a place I don't live anymore. If nothing else, they should have been asking about my new place and getting the right home insured. It was a battle I fought for over a year. In February 2012, my boyfriend and I got married. After doing a bunch of research, we realized that State Farm was charging me more than DOUBLE what all the other companies quoted me for the same coverage. I called to cancel all my policies with Cleo Meyer State Farm. At this point I was told they couldn't cancel my policies without a faxed letter. NO ONE HAD EVER TOLD ME THAT BEFORE! I was also told that they could retroactively cancel my renters insurance, and to make sure I put the original date I wanted it cancelled. Super! I faxed a letter asking for my auto insurance to be cancelled as of May 15, 2012 & my renter's to be cancelled as of March 1, 2011. Days went by. Still didn't cancel my policies. I tried calling, and more than half the time I called during posted business hours, I got the State Farm after hours call center because no one was in the office. Finally, I got a hold of someone and they told me they hadn't received the fax. I almost went apoplectic and then she tells me she found it in a pile on one of her co-worker's desks. My cancellation letter had been sitting in a pile on someone's desk for over a week! I thought that was the end of it...until I got the cancellation notice in the mail. It states my cancel date for my auto insurance was June 5th, 2012 and my HOMEOWNERS (I don't own a home) was cancelled June 7, 2012! WHAT?! I tried to get someone on the phone at 9:20am (the office is supposed to open at 9am), and yet again I got the after hours answering service. Once I get this straightened out, I will be over the moon to know I'm not doing business with Cleo Meyer's State Farm office any more. Like I said, I've had great experience with State Farm in the past, however, this office is incompetent. The bottom line is that State Farm is far too expensive to give such terrible customer service. This does not instill confidence that they are going to to be there when you need them. Like a good neighbor? I think not. read more

The sorry tale of cleo meyer state farm gets worse. After she cancelled my car insurance policy for no reason, I started receiving another bill from State Farm. Apparently, a "renter's policy" was included with my car insurance policy! I don't rent and don't have State Farm for my home insurance so this is really weird. I called cleo meyer State Farm and spoke to "Donna" about the strange bill I was receiving. She insisted the bill had nothing to do with them. The name --cleo meyer State Farm-- is right on the bill. The great news is I haven't shopped for car insurance in several years and I did find an outstanding policy with a QUALITY company for less than half the cost of cleo meyer's duplicitous policy! True-- this policy does not include cleo's add on of "renter's insurance". I am also now reading the reviews of any company before I do business with them. If I had read cleo's in the beginning, I would have kept looking. Regarding cleo, I agree with the review of 2/2017, "PLEASE don't buy auto insurance from this agent!" read more

I cant say enough about this office. Cleo set our auto and condo policies up and within a few weeks her life insurance specialist, Josh, met with my husband and I at our home after work one evening to evaluate our needs and find the right life insurance polices. Thanks again from first time home buyers. read more

By far the best insurance agent office in the country...and I am not exaggerating. Cleo and her team, especially Josh, are extremely helpful in all matters. They are very responsive over all forms of communication (phone/email) and actually look into your problems to find a solution. Its never some bs useless generic response. Same goes for dealing with insurance premiums as they actually try to get you the best rate. In fact, they came up with a clever combination of policies (auto/home, etc) to get me lower rate with more coverage. More over, Cleo and Josh have spent considerable amount of time on the phone with me to talk about any issues and get them resolved. They also follow-up on it without me having to constantly call back. I have even gotten advice from them on unrelated issues. I have to say, Cleo and her team, actually live up to the Statefarm claims of having a good agent. Bottom line, if you are in Atlanta/GA area, get Cleo to be your agent without any reservations. read more

This office gets 5 stars from simply because they are the best. I had a car wreck not too long ago around 9pm and I emailed Josh Elrod at Cleo's office and sure enough like the commercial he emailed and called me back. I didn't skip a beat the next day. My car was in shop, I had a rental car and still made it to work on time. I will be with these guys as long as I'm Atlanta, and considering I just bought a house it will be for a long time. Like a good neighbor State Farm is there!!!! read more

I got a new contract for next half a year and there were 3 different amounts of my premium. On the payment sleep it was $927.89- more than 20% higher I paid last year ( $748.45) On the page where my coverage was written it was $1,069.34 and was written: this is not a bill!? Then on the same page it was: Your current semiannual premium is $922.25??!?! Could anyone explain to me what does it mean? And why my premium was increased so much? read more

I recently had a claim on my car and was very impressed with the service. Sheila helped me the claims process which was very easy. They got me a rental car, coordinated the repairs and were such a pleasure to work with. I think State Farm and this agency is terrific! read more