Excellent response time to calls and emails. Provided me with excellent rate for more coverage..$30…read morea.month less than my previous insurance company.

Non-responsive and unethical in my personal opinion. As a customer, I pay my premiums on time. They…read moreignore emails, voicemail boxes are full, and really rude and incompetent. Brittany the Office Manager has been awful to deal with. It is like dealing with bots with no empathy.

I was new at this whole insurance game, but Erica had no problem bringing me up to speed and…read moreanswering all my questions thoroughly. The office is really easy to get to during the work day and its near a rock climbing gym if you're into that. Thanks Erica! and Mischelle!

Jennifer is the best State Farm representative in the world. I have been with Clinton Raines State…read moreFarm since I was 16 and now I am in my early 50"s. they leave no doubt at whatever you put forth to them. "keep up the good work". Teresa Robinson

The whole Staff is awesome and are great at servicing my policies. They are highly recommended for…read moreall my family and freinds.

Your right Amelie ! Allstate is a good insurance. I also…read morelove just giving them a ring especially if nit in the Decatur area. This is also a SUPER Easy way and so helpful, they help with the GA area ! I personally like it 866-945-4078 Oh and make sure to press 1 Mon-Sun : 6:00 am to 11:00 pm (Mountain Time) Good luck

We recently moved to the A from Boston. We had been with Allstate prior to moving to MA and had…read morerecently been able to go with Allstate in Boston due to new insurance regulations there. When we moved South, Glen Brown made the transition of moving our MA policy to GA super smooth. Like, one phone call and an email and done. No worries! We were able to get a great rate on our renters insurance too. Now we are buying a home and Glen was, again, super efficient at getting us a home owners quote that was very comparable to other companies, and still beat them in price. I only write reviews when I'm wowed or pissed and I have been more than pleased with all aspects of our dealings with this Allstate agency...customer service, speed, attentiveness, price and quality. Not to mention, I can do everything I need to online if I need to.

Very professional and knowledgeable, with excellent follow up communication, Quentin Franklin was…read morethe perfect choice for all of my insurance needs.

Top notch customer service, hassle free, easy to do business with. Quentin answers all of my dumb…read morequestions in the kindest way, and makes me feel smart for asking them. Marion offers 5-star service and is a delight to work with. He goes OUT OF HIS WAY to help folks. I've recently moved out of state and I haven't found a local agent with as awesome an office as Quentin's. Best ever IMO.

My family uses Townley Kenton, and after my parents pushed me out of the nest, I'm a customer too!…read moreI only use them for auto insurance, but it's great because my agent does all of the work for me, all I do is pay the insurance company! They will shop companies and provide you with several quotes based on your needs, you take the cheapest one and you're set! They are very attentive, and always willing to help. If you send a phone call or email, it will be addressed quickly. I needed proof of insurance sent to my credit union. I called, and they had it emailed to me within the hour. No matter the size of your account, they treat you like a star. Highly recommended.

From the owner: As an independent insurance agency, Townley Kenton is not handcuffed to one company or one product…read more This allows us to be YOUR advocate and make sure you are always in the best program to meet your needs. We take the time to get to know you or your business so we can be a lifelong advisor protecting what you value most.

I want to take a moment to sincerely thank my insurance agent, Rebecca Carter for her magnificent…read moresupport and dedication. From the very beginning, she showed incredible kindness, professionalism, and outstanding mannerisms. Her persistence in helping me clarify all the information I needed truly made a difference and ensured that I received the best outcome possible. I have never encountered an agent who was so heartwarming, patient, and genuinely caring. She is a true asset to the company and a shining example of what excellent customer service looks like. Throughout a very difficult time in my life, she made me feel supported and valued. Thank you for always putting the customer first and for going above and beyond. Kudos to you--you are the best!

Poor customer service and unethical practices. They re-instated a policy against my wishes after…read moretelling me that it would not be.

I loved Claudia. Never met Anthony…read more One day my account was transfer to another agency, I did not know why. I even emailed the new agent, and got no response. Claudia, was always helpful, and is the reason I stayed with Allstate in the first place. I wonder why they closed down. Guess I'll be shopping for insurance again.

::::::WARNING:::::I suggest you take your business elsewhere if you value NOT having your identity…read morepossibly STOLEN. Let's start off with - I AM NOT A CUSTOMER!!! However, I have been getting emails for TWO YEARS NOW FROM this agent since 3/2014! I have the same name as one of his clients. Which is no excuse. I promptly saw the mistake they made and emailed a person named CLAUDIA, with the title of "AGENCY MANAGER". I told her to check her error as she sent me this persons HOME ADDRESS, VIN to her car, DOB, Home phone number, name of her husband.... you get the picture? Ripe for identity theft. .....................I never got an email back...........(crazy right?) ......................and I continue to get emails when this person adds renters insurance etc. with all of her personal info as of 1/1/16! I myself work in a sector where I deal with peoples SSNs and personal info, and this would be grounds for termination. Run.

I am so pleased with the personal and caring service of this brokerage. All three of my kids needed…read morehealthcare plans. We were all tense. All needs were different, and all at different levels of income. I had one very high mental health need. Terri worked with our problems and got us individual plans for each person when we first started with our health two years ago. This year teo insurance companies canceled their coverage and didnt alert us unril November, and the third child needed to change. And ihealth was quick to respond to me in multiple ways, (text, email and calks) and the back-and-forth of trying to get in touch was minimal. On top of that i was able to connect with the original broker id established rapport with two years ago! The personal interaction is so warm. Terri, our broker, took the time to really understand our individual needs. And in each case thoughtfully and thoroughly helped us navigate the system without having to sweat. She even called the GA exchange to help to get dates right. I actually talk this group up outside of online reviews. I tell my kids if there's anybody they know who needs help navigating and getting ACA through a brokerage to call these people. I don't think I can recommend them highly enough. They seem to be in it for the right reasons, everyone i interact with is friendly, and clearly they hold onto their employees. They're great!

I call them on a Monday, didn't get a response until Friday. I had to call some else that same…read morefriday before they reach out to me, and got a response back the same day. Too late.