John Kraft State Farm insurance has been a delight to work with. Every one of the employees that we…read morehave dealt with have been very professional, courteous, knowledgeable, helpful and super responsive. We are thrilled that we chose John Kraft insurance. Sherrie has been outstanding to work with. I highly recommend John Kraft State Farm Insurance. George S

We have had John and his team as agents since 1997. If you're looking for a team that will always…read morebe in your side you've found them. Over the years we've had to use them several times and each and every time I have felt that they take a personal interest in our claims. It's like having your best friends helping you out at a time you really need it. Hard to find this kind of team these days. Our son recently bought his first home and it wasn't even a question where he's go for his insurance needs.

AVOID!!! RUN!!! I've just been through a nightmare with…read morethem. I was quoted an amount for my Homeowners Insurance in December. After many quotes, and based on that quote, I went with them. NOW THREE MONTHS LATER, I can't figure out why so many transactions and extra money is coming out of my escrow account. I called the agent and found out he has already credited and rebilled my policy three times. Never a phone call. No communication. I was getting checks from the insurance group and didn't know why. It was due to the twice credit and rebills. And NOW......oops. His comment to me was: "oops, I forgot to check a box". My policy is an ADDITIONAL $400! RUN, DON'T WALK FROM THESE FOLKS!!!! They DO NOT STAND BEHIND THEIR QUOTES AND WILL CHANGE THE AMOUNT WITHOUT TELLING YOU!

I am very impressed with the Dean and his staff, Daniel and Jake, they are all great! Daniel was…read morevery thorough in putting together a quote for me and explaining to me the various options for both my personal and business insurance needs. Thank you!

I've been a State Farm customer for many years and I have always had good service. Today I needed…read moremy insurance card but couldn't find my new one. So I called Jenny's office and talked to Kay Granger who was able to email a copy. Really helped. I recommend State Farm for Auto insurance.

Great agency to do buisiness with. Cara Boone is probably the best agent I have dealt with in my…read more55+ years of dealing with agents: pleasant, informative, accurate with information, follows up when she says she will do so. Well done Cara.

Over last couple of months, I have spoken with Jerome and his office couple of times regarding my…read moreinsurance, and he has exceeded my expectations every time. He knows what he talks about and if you ask for recommendations, he definitely gets back to you with recommendations specific to your situation. Update: Our last few weeks, I changed my work location and had to streamline a bunch of things. Jerome and his staff were very amiable and understanding of my needs and were able to address my concerns, issues and policy changes over email.

Knowledgeable, kind, professional, helpful, genuine, and reliable. Provides great communication,…read morereminders, and consistent service with a smile!

Lisa Johnson and her crew are absolutely wonderful!!! They were my agents in Texas for the past 12…read moreyears and if I could have kept them when I moved out of state I would have done so in a second. They are an outstanding team of professionals that I can't say enough good things about. Thank you for so many worry-free years!!!

This place HAD an awesome staff at one time. Back in 06-07ish (if that tells you how long I've…read morebeen with them). The staff USED to be VERY helpful, always followed up and even tho the agency was in Allen and I lived in Carrollton (at the time), it felt like they were around the corner. I signed up for numerous coverages, including, motorcycle, auto, homeowners and condo policies. I used to refer quite a bit of business too but that stopped when they hired on a new staff and they have been dropping the ball since. No calls are EVER returned, they NEVER followed up with revisions to my policy and one occasion I had a car that was supposedly added which never was. Not until 3 months later! I've been with them for so long, had only one claim (storms a couple years back) and had to get a new roof. Now my home policy has gone up tremendously and when I call to ask about simple questions on the statement or amendments, they say they will call me back with an answer and NEVER do. The ONLY time I've got a call from this office was them wanting to sell me new services (auto). I have been slowly pulling all my accounts from them. A professor told me once before, "It's easy to keep a customer, then to get a new one". You guys really disappointed me. Good-bye. I wonder if Lisa even knows whats going on there.

Mark gets me a policy quickly and efficiently every time I get a new vehicle. Very easy to deal…read morewith.

Unfortunately being insured is one of the necessary evils in life, but it is absolutely necessary…read more Our family has had ins for everything throughout the years with the exception of home ins. After purchasing our first home, our lack of knowledge concerning homeownership, found us slipping through the cracks and in need of a new insurer. We were lucky enough to have been contacted by mail about Mr. Claxton with Farmers. It was days before Christmas and Mr. Mark couldn't have been anymore kind, patient, and helpful!! Talking to him reassured me, this is the guy we want to do business with. Mr. Mark is extremely knowledgeable about the product he provides and enthusiastic about providing you with what will serve you and/or your family the best; while receiving the best coverage. He has been so patient with me and my minutiae, quickly guiding me back on track with skill. There is so much to understand and he has made it feel as if we were not alone and lost in the process. I would say even if it cost us more, we would still want to do business with Mr. Claxton because he goes above and beyond, but the amazing news is he SAVED us $$ from the get go. Our car ins. went down $60!! We are incredibly thankful for EVERYTHING Mr. Claxton & crew has done for our family. I finally feel like we are back on track and it really is a testament of the way Mr. Claxton & crew do business. Hands down best decision we made in 2018!!

Absolutely awesome !! If I had 10 star she would get it. I went through some challanes with another…read moreagents in the business so I switched over to her after prayer. She is the only lady who was able to make things happen that no one else cared and she is very honest. Folks go see Alicia Glass and her staff. Seriously she is the absolute best in the industry and runs her office with inteigrity. I recommend my girl friend as her insurance is about to come for renewal and told her to speak to Alicia Glass. Consider this vote as a 10 star for Alicia Glass and Thank you for working hard and putting your mind and thoughts to put my insurance needs first before your commisom or credit. Now that customer service. Thank you again. I highly recommend her office. She is 5 star rated across th board. Wow ! See picture below.

I wish more people and businesses were like Alicia. I don't know how she manages to not only stay…read moreon top of all of her emails the way she does, but then actually follows through and completes everything that's discussed in the emails. It's impressive and very appreciated since I primarily communicate via email during working hours. I never have to worry about my auto, motorcycle, or renters insurance because I know I have an agent that will be available and reliable, and who looks out for my wallet and best interests.

I've been with them for one year and had an $800 increase with zero claims. Shop around, People…read more I'm saving $1300 a year going to Farmers with increased insurance amounts. Turnover in the office. Not even sure who my contact is there as they have zero customer service or communication. Have zero loyalty to these greedy grubbers. They have zero client loyalty to you. Zero to hero!

Recommend you go ANYWHERE else. The people here are too busy to answer a call, help you in any way…read moremeaningful, and will give you 3 different answers. You can assume one is correct, you just have to find out which one. We've never been able to see or speak to her Agent, John Pavle, the 18 years duration we've had a policy. I can't speak of his behavior, but the underlings are rude and you just feel handled and as they are trying to get away from you as fast as they can. The front desk receptionist that answer the phone plays like a guard to avoid talking to anyone else. We had a policy with 3 days left and she kept saying it's in termination status and they can't help us. The rudest and most inept people I've ever tried to work with as a customer. We ended up with a policy at Farmer's for 45% cheaper and a little better coverage. I would suggest you find someone else, too. Life it too short to be managed and handled, abused and misused by people you are paying money to be with. These people are ungrateful and entitled, and not deserving of anyone's business!

Upon visiting this office earlier in the morning to obtain an insurance quote, the employee sent me…read moreon my way promising to work on the quote and get back to me in the afternoon. He was well aware that I needed insurance right away, commencing today and indicated that would not be a problem. It is about ten minutes to five, and the employee never telephoned me back. He had at least seven hours to tell me something, but apparently my request was disregarded. I had to telephone him, and he gave me the impression that not much had been done to find me a policy. This guy is just wasting my time.

I've had coverage from this office for maybe 10 years. No more…read more A few years back I received what I thought was an excessive premium increase, so I called to see if I could get a better rate,. No one called me back Fast forward a few years and again I received what I thought was an excessive premium increase, so I called to see if I could get a better rate,. After not hearing anything back, I had to call the office and was told it could do no better. Fast forward to this year, and again I received what I thought was an excessive premium increase, so I called to see if I could get a better rate. Yup, no one called me back, again.. So I did some shopping and found both home and auto policies for about 51% of the cost of my renewals.