AVOID!!! RUN!!! I've just been through a nightmare with…read morethem. I was quoted an amount for my Homeowners Insurance in December. After many quotes, and based on that quote, I went with them. NOW THREE MONTHS LATER, I can't figure out why so many transactions and extra money is coming out of my escrow account. I called the agent and found out he has already credited and rebilled my policy three times. Never a phone call. No communication. I was getting checks from the insurance group and didn't know why. It was due to the twice credit and rebills. And NOW......oops. His comment to me was: "oops, I forgot to check a box". My policy is an ADDITIONAL $400! RUN, DON'T WALK FROM THESE FOLKS!!!! They DO NOT STAND BEHIND THEIR QUOTES AND WILL CHANGE THE AMOUNT WITHOUT TELLING YOU!

I am very impressed with the Dean and his staff, Daniel and Jake, they are all great! Daniel was…read morevery thorough in putting together a quote for me and explaining to me the various options for both my personal and business insurance needs. Thank you!

Upon visiting this office earlier in the morning to obtain an insurance quote, the employee sent me…read moreon my way promising to work on the quote and get back to me in the afternoon. He was well aware that I needed insurance right away, commencing today and indicated that would not be a problem. It is about ten minutes to five, and the employee never telephoned me back. He had at least seven hours to tell me something, but apparently my request was disregarded. I had to telephone him, and he gave me the impression that not much had been done to find me a policy. This guy is just wasting my time.

I've had coverage from this office for maybe 10 years. No more…read more A few years back I received what I thought was an excessive premium increase, so I called to see if I could get a better rate,. No one called me back Fast forward a few years and again I received what I thought was an excessive premium increase, so I called to see if I could get a better rate,. After not hearing anything back, I had to call the office and was told it could do no better. Fast forward to this year, and again I received what I thought was an excessive premium increase, so I called to see if I could get a better rate. Yup, no one called me back, again.. So I did some shopping and found both home and auto policies for about 51% of the cost of my renewals.

We have had John and his team as agents since 1997. If you're looking for a team that will always…read morebe in your side you've found them. Over the years we've had to use them several times and each and every time I have felt that they take a personal interest in our claims. It's like having your best friends helping you out at a time you really need it. Hard to find this kind of team these days. Our son recently bought his first home and it wasn't even a question where he's go for his insurance needs.

Excellent service the most trusted closing company the staff so humble and professionalread more

Absolutely awesome !! If I had 10 star she would get it. I went through some challanes with another…read moreagents in the business so I switched over to her after prayer. She is the only lady who was able to make things happen that no one else cared and she is very honest. Folks go see Alicia Glass and her staff. Seriously she is the absolute best in the industry and runs her office with inteigrity. I recommend my girl friend as her insurance is about to come for renewal and told her to speak to Alicia Glass. Consider this vote as a 10 star for Alicia Glass and Thank you for working hard and putting your mind and thoughts to put my insurance needs first before your commisom or credit. Now that customer service. Thank you again. I highly recommend her office. She is 5 star rated across th board. Wow ! See picture below.

I wish more people and businesses were like Alicia. I don't know how she manages to not only stay…read moreon top of all of her emails the way she does, but then actually follows through and completes everything that's discussed in the emails. It's impressive and very appreciated since I primarily communicate via email during working hours. I never have to worry about my auto, motorcycle, or renters insurance because I know I have an agent that will be available and reliable, and who looks out for my wallet and best interests.

Reached out to them after our current homeowners and auto insurance provider who we've been with…read more15+ years decided 2024 was the year for a massive increase. My wife and I worked with Kristen Nance, she provided excellent service and was very responsive, even saved us money on our policies.

This guy goes above and beyond. He actually brought us coffee during the snow storm when our power…read morewent out. He and his team are incredible.

I absolutely love having Matt Lohoefer's team on my side. Recently was hit by a company work truck…read moreand the driver was less than willing to admit he was the cause of the accident. Matt's team got work and everything was taken care of. Absolutely everything, including an upgrade on my rent car!

This agency is completely ironic in the fact they claim to assist their customers and want to take…read morecare of you. I could not tell you to stay away further from Matt and his team. We had a question about our policy and instead of calling us back he assumed we wanted something else and sent us a rather inconsiderate email. This is not how you run a business and it is sure not how you take care of your clients.

I had Farm Bureau Insurance in the state of Texas for far too long.. 9 years…read more They charge way too much for insurance and they have "Membership fees" on top of that. A total RIP off. When I changed insurance company's, I had just payed...which I should have gotten back my $131.00 back..but of course they said..even though I wasn't with their company any longer, the fees were nonrefundable. Ridiculous. No company should be able to RIP people off. Find insurance somewhere else.. Farm Bureau is an absolute rip off.

I've been with this office for several years now. Honestly I haven't found a better rate out there…read morefor my four cars and renter's policy. Sometimes it is difficult to get a return phone call, but emails to the agent work well. In the end, they haven't let me down. Having worked in the insurance industry and dealt w brick and mortar offices, I can say that Angela's is one of the better ones.

We are Winter Texans morphing into Converted Texans. We have been with Farmers for years and have…read morealways been happy with their service and rates. So when we needed insurance we went to what has served us best. When I called Jessenia to get an appointment, she said "come on down right now". As soon as we walked in we knew we were at the right place. She was extremely helpful and provided the quality of service we have always received from Farmers. She definitely deserves all the rewards proudly displayed in her office. Thank you Jessenia. Just a quick update to reaffirm the most excellent service We continue to receive from Jessenia.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Plano, TX area, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

WOW, I mean really, wow…read more Not often does an insurance company give me a positive experience, let alone a positive experience that was great enough to write a yelp review. This officewas super helpful when I moved to Dallas from Illinois. I was a little annoyed that I had to switch my policy with the other company to Texas, so I shopped around. While I was shopping places, no one made me feel as comfortable as this office. They made switching so easy! They even texted me all the details which was a selling point for me to work with them. I'm super busy, and work a lot so any professional that can text me is a winner! I handled ALL my business with the office via text, which made it easier to handle my insurance! I love their office, and will continue to be a loyal customer! I highly recommend their office!

Great staff! The State Farm name is solid in itself so what…read morereally makes the experience noteworthy is the staff. Olivia is amazing, I'd recommend anyone out there looking for good insurance and an even better customer experience give her a call.

If I could these people-1000 I would i pay almost 13k a year to these people and can't even do the…read moresimplest thing! they always hang up on you, they never return your call or take care of your need are rude, lazy and unprofessiona! I am gonna report them and cancel all my insurances with them! the amount of disrespect and ignorance to their customers is unbelievabl. what a bunch of ...

10 years I've been a member. I needed a tow today, 2.5 hours later they show up. Then they say they…read morecan't tow my truck because something is in the back. There were a couple things, each over 100 pounds and lower than the side bed. They wanted me to unload thousands of dollars of stuff on the side of the road or they wouldn't tow me. Mind you, they've towed this truck before, with everything in the back just like today. They said they wouldn't do it and left me on the side of the road. Didn't offer to help me get somewhere for water while I had to find someone else to tow me. AAA abandoned me on the side of the road and I had to pay out of pocket for my tow of 5 miles. Will they leave you on the side of the road like me, it's a question you need to ask yourself. I'd give zero starts if it allowed.