Friendly...Helpful...Welcoming... AWESOME!!…read more Contacted her agency for my son. Wish I could switch to her State Farm but I live across the US.

Outstanding. We've been with Statefarm for many years and learned the hard way (through our first…read moreclaim) that the right agent, not just any agent, really matters. When we needed our previous agent the most, he failed us. We are so impressed with this office, Jessica's advocacy, and her willingness to truly help her customers. She and her staff are the reason we are still with Statefarm. As long as she is an agent with Statefarm, we will be life customers.

Blake Ettestad has been a great agent and I've been impressed with the agency. I've had a few…read morehiccups here and there with my policies, but everyone who I worked with were very accommodating and patient.

I moved from California to Oregon and called around to find car insurance. Because we took a hit on…read moreare credit due to not being able to find a job in California. Here insurance companies go by credit so for 2 cars we were getting quotes of 400.00 or so. Called Blake, he was patient during my explanation and found me a quote for 190.00 a month. Excellent service and will use him forever!

Sebastian was most helpful in getting items added to a policy. The process within State Farm…read morerequired a bit of follow up on his part, but he got it done !! Well done, thank you.

Unfortunately, the communication was not great with this company…read more May things promised they could do for our business took too long to execute, made us pay for services that eventually would be straight canceled from an auditing process State Farm performs, and leaves us with services promised and paid that ultimately left us without insurance on short notice. The local agents should learn their product they are selling to the consumer so that the consumer isn't left without insurance and a bill for nothing.

my roof was damaged in the big hail storm we had last August. I got two estimates for the damages…read more one for $18000 and one for $17000. State farm adjuster came and spent 10 minutes on my roof and then they rejected my claim saying the only damage was that my 11 roof vents were all destroyed and replacing them would be under my $1000 deductible. I got an estimate from Deschutes Roofing to replace them for $1605. State Farm would only have to pay $605. they rejected it and told me to find someone who will do it for under my deductible. this has been going on for over a month. I have never filed a claim for auto or home in the 13 years I have been with State Farm. The office staff is very cordial but they just keep saying, claims are not their job and there is nothing they can do. so be aware if you ever have to file a claim State Farm will fight you at every turn. I contracted with another roofing company for $6500 to do all the roofing repairs and I will have to pay for it all.

Rebecca is pure dynamite, fast, friendly and thorough, a shining example of why I've been a State…read moreFarm customer for over 20 years.

We switched out of a MASSIVELY overpriced Nationwide policy to State Farm under Greg Elder (and his…read moreawesome team: Mallory and Brennan) - and all of them have been extremely helpful. They go out of their way to call me / help me with the process, walk me through it, and Greg is just the "right kind" of brutally honest. Hey, if they can cover it, they got us, and if they can't, then they can't, they don't dink me around, and I understand. Yes, the initial quote was a little less than the final result, but Greg was honest, gave us a rough number, told us it was rough, and then through every step of the way, he made sure to keep in contact, make sure we were still good with everything, checked to see if there were options to keep it as close to the original quote as possible, compared our old and new policies with me, and that REALLY made a difference. I HATE bad surprises when it comes to how much something is going to cost. I HATE feeling like I've been lied to when I'm setting up insurance for a client's property and they're trusting ME to do them, good, because that just makes me look stupid. Greg made sure none of that would be the case, let me ask every stupid question under the sun (cause I don't know ANYTHING about insurance and every policy I've ever read might as well be in ancient latin for as understandable as it is), and I have felt good about getting my clients set up with him - and my clients (farmers) have been grateful for the better insurance, lower cost, and having access to Greg and his team if needed. We are at a WAY lower rate and the coverage is excellent (Which - when you have a middle man, I've found out is rarely the case - but not with Greg and his team). Now - hopefully, we never have to use it, right? And, I don't know how it will turn out if we did (knocking on wood), but I have every reason to feel confident with Greg and his team. He knows farmers, he knows farms, and he understands the industry. I have recommended others to him and will continue to do so. It's funny - cause I always see those commercials "Like a good neighbor, state farm is there" - well, so far, they've lived up to every bit of the hype and I'm grateful for it. In these tough economic times, having someone who will take care of people and save them money, and be proactive with- is the kind of service that my clients, like the farmers I work for, deserve to have. Frankly, I'm so tired of greedy people who are taking advantage of farmers and others in these rough economic conditions, it makes me sick - and Greg Elder, you sir - and State Farm, have been a welcome change. These guys cover a LOT more than farmers, but if you have a farm -call and get a quote. It's WAY worth it. And, to be clear, I 'maybe' write a review for someone "once" in a blue moon - because in I.T. and as a business analyst, my reputation (and especially word of mouth with farming communities) IS EVERYTHING, and I am very good at my job and sustain my reputation - so it takes a lot for me to want to do a positive review - especially a 5-star review... BUT these guys have done that little bit "extra" - that REALLY sets them apart and they're worth it. I hope this helps someone else out there!

Greg is very knowledgeable. He goes out of this way to get you the best deal for your personal…read moresituation. If you don't understand something always willing to take the time to explain it to you. I highly recommend Greg for all your insurance needs.

Very helpful and gave me a lot of options. Very knowledgeable. I appreciated the low key…read moreapproach.

I moved from VA to Bend OR and needed new tenant and car insurance. I did a quick yelp and this was…read morethe practice at the top of the reviews. I was set up to have an appointment with Noah C and I went to his office on a Friday. He was very straightforward and helpful when gathering info for the policy; my husband ended up going with him too. The main reason I switched from my original carrier (of over 35 years) was lack of personal attention and the inability to speak with a human (easily)-they have all gone to the broker model. We still needed more information to get the quote finalized, and Noah came to our house on the following Monday. What a breath of fresh air. We were covered that day and we finalized all the paperwork in the next couple of days. It was so easy and stress-free that I can't believe I have stayed with my carrier for that long. Really looking forward to this new relationship! Thanks, Noah!

Incompetent liar. I must say he's good at what he does. Makes sure not to have things in writing…read morethen triples his quote. Multiple times tries to charge for things that are already paid for (because of a glitch in the system) or the fact that it's January and nobody's paying attention.

From the owner: As your local American Family Insurance agency in Bend,OR, we'll work with you to inspire and…read moreprotect your dreams whether you're purchasing a car, buying a new home, starting a small business or leaving behind a legacy with life insurance.