Worst customer experience from State Farm Scott Garvey I…read morecalled 100 times the maybe answer 5 calls No one there he'd the hart to really understand and help I don't recommend them at all!!! This is how the Treat costumer that pay them lots of money For cars Insurance, Business insurance, Home insurance, And on top of all I have umbrella for millions I almost die because truck driver brake pad fly to my sunroof Directly to my daughter car seat Lucky she wasn't there State Farm told me to leave the keys and the will come to tow my car I trust them (my biggest mistake) the didn't send anyone my car was open for 4 days in the rain The destroy my car I took my car to Mercedes dealership Wait for State Farm inspector for four days The inspector estimate was around $6000 Mercedes dealership said there is more things he didn't see and now the don't want to pay and the want me to pay for that The make my life Miserable The don't care at all

I've never had a unpleasant experience with this Agency. Jimmy Peralta is my preferred agent…read morebecause he's hot! And really good at what he does. He's conscientious, professional, and a true advocate for his customers. Thanks for everything and keep up the great work, Jimmy!

Michael K. and associates are a pleasure to work with. They are kind and efficient. If you need…read moreinsurance, this should be your first stop. L. Gilmore

Jim, was very efficient at the start of policy (Aug '25). Then, Jim was able to issue a full…read morecoverage auto policy with a reasonable rate in Maryland. It was with a subsidiary of State Farm, GainsCo auto insurance. Never heard of the company. However, fast forward, when hitting a snag via the online payment portal, it didn't recognize the policy # being inputted in the system. GainsCo customer service may as well be non-existence. All modifications must be completed by the initial insurance representative who began the policy. Due to GainsCo archaic system & poor instructions by customer service, the payment ended-up being late. Maryland insurance compliance do not play. They'll charge approximately $200 for insurance non-compliancy in the state. I was advised by GainsCo agent, prior to making payment, the deadline will be 11/11/25. Insurance canceled on 11/10/25. Jim, the State Farm (GainsCo) agent didn't mitigate circumstances, to waive late fee or reinstatement process. They simply penalized me for not being aware of how to use the archaic online system. If online account numbers isn't entered correctly, it will not populate account payment information. Who knew? This was the first & will be the last payment to experience such awful customer services. When advising Jim of the dissatisfaction received by GainsCo, Jim simply agree with shopping market for another policy, elsewhere. Hence reasons for not completing a google review when starting the policy. Whatever happen to good (not even great) customer & product services. The real satisfaction arrives in the duration of contract (policy). It's difficult to refer anyone to companies who provides convoluted policyholder interactions. Prior to payment, it was requested to sign a "loss of property" form, indicating no damages was done to vehicle due to cancellation. I've paid the late fee, reinstated the policy & presently searching for a more reputable insurance agent & firm. This is not It!!

Be very careful with State Farm. I use this location and the agents from this office. I canceled my…read moreinsurance on April 17 the day before I'm supposed to be charged for the next month. They charged me anyways the full amount for my insurance for the following month even though I had canceled and they had sent me a confirmation email. I called and inquired about it and they passed along my information to someone else. They said their office does not handle the reimbursements a refund blah blah blah here we are in June and I still have not seen the money that they charge me for a month that I did not have coverage with them. I have not received any reimbursements in the mail and the woman that they connected me with has never returned my emails or any sort of Information about where my money is. They will be very nice to your face and very nice on a phone call but State Farm are sharks and you need to be very careful. I highly recommend Erie Insurance which charges me a fourth of what I was being charged at State Farm . Make sure you shop around because most people that work at State Farm don't even have insurance through State Farm because they know they charge an arm and a leg and they would never pay those prices themselves. UPDATE: After receiving this review they got back to me. My phone calls and emails didn't do anything in regards to this matter. The language in their correspondence was disturbing, calling it an 'overpayment' not what it really was that they charged my account after I had already cancelled my account with them- they knew for a week that I was discontinuing my coverage with them. A check was sent to me- took weeks to get to me. And they shorted me. Citing 'it looks like your insurance rate was not properly quoted so this is the correct amount owed.' So you made a mistake and I pay for it? Please be careful if you choose to go with this company.

The staff is friendly, courteous, and helpful. They work with you to do the best for you at all…read moretimes. Jason & his staff have helped me & my family to be more financially secure for retirement & any bumps along the way. Recently, Ms. Michele has been great to help us update our beneficiaries on our policies.

Mrs Michele Burgess is the best always so happy and friendly and always handles all my needs with…read moreprofessionalism. I would definitely recommend State Farm to anyone.

After our homeowners insurance premium went up for the third year in a row, I decided to try to…read moreshop around to get a better rate - not realizing how difficult some companies make it to get simple answers. I eventually came across a local insurance broker in my Google searches and decided to give them a try. Best decision I've made in a while. Our agent Chris Baur was extremely friendly and easy to get a hold of. Not only did he find a company that saved us hundreds of dollars with better coverage, we ended up bundling our auto insurance as well and am saving over $1000 a year. I cannot speak highly enough of Chris and Gerety Insurance and I've already been spreading the word to anyone in my circle that wants to save money. If you're looking for a sign as to whether or not they are right for you - this is it.

We have had Rick Gerety & Assoc., Inc as our insurance agency for 14 years. They have integrity,…read morethey are always there when you need them. Just the latest example is today I called Amanda because we needed renters policies for my in-laws who are moving into a nearby assisted living place...tomorrow. She had everything ready for me by the end of the day. She is definitely my go to agent when I need any type of insurance. That is the service you get to expect from this company. They are there for you with what you need and even things you may not know you need. If you are looking for great service, exceptional value and people who are there for you, give Rick Gerety & Assoc., Inc a try.

I want to express my sincere gratitude to the ladies in Mr. Kottraba's office. Each of them…read moreprovides outstanding customer service, and their professionalism and kindness have truly made a difference. When I first switched to their office, I had a very negative opinion of State Farm due to a bad experience with a previous agent who was dishonest and misleading. However, the honesty and integrity shown by this team have completely renewed my faith in State Farm. Thank you all for restoring my trust and providing such excellent service.

even though I could not get insured Annmarie tried to help me out the best she could she was very…read moreprofessional kind and informative

Dave Walcher was a life saver for me. I recently lost my health insurance do to divorce and Dave…read morewas extremely helpful and got me enrolled in a great health insurance plan. The entire process was quick and easy. I am so appreciative of his help and hard work.

David was great. He came to my home at my convenience and was very polite and engaging. David took…read morehis time with me as I had plenty of questions since this was my first time getting my own insurance after turning 25. We spent some time generating a plan that met ALL of my needs and 8 months later, I'm very pleased with my coverage! I called David once or twice just for some additional questions down the road and he always answers his phone! Thanks again Dave! Highly recommend this guy.

I recently visited this GEICO's location to submit my renter's insurance payment. I have nothing…read morebut positive thoughts regarding my visit. The customer service is fast and efficient. The staff here is great.

Terrible service. They kept on giving me round about for a simple thing; to sign my vehicle…read moreregistration renewal form. They suggested I email it to them, sign it then mail it. Question is how am I going to pay for it if they got my letter of proof of insurance? Then they suggested I get my registration transferred. Which doesn't make any sense. They're taking my money to use for coverage & couldn't do one simple thing. Terrible service. Recommend going to a different location for service.