I don't know where to begin, and if there was an option lower than one star I will choose that…read more This whole night mare started on the month of November when I was searching for I car insurance and the web direct me to all the insurance out there, until LAURENA from State Farm called me supposedly offering me the best deal for my car insurance! Than she offered to bundle house and car insurance together to lower the price and got me enrolled to State Farm and charge me $495.61 instantly for that month. After a month that's where all the trouble started, they send us on the mail this beacon devices and were supposed to installed them on our cars for save discount. I've done my research about this beacons, and me an my wife decided not to used them because they had bad reviews violating people's privacy. This particular agency got so skeptical about our decision and increased our rate to $607.64. When I signed up to State Farm LAURENE never mention anything about these beacons devices or that it was a requirement! Otherwise I wouldn't accept any business with State Farm because on my previous insurance I never had any device. Our due date was on Jan. 6 we called multiple times to this agency and until finally we got to talk to them and wanted to understand about these beacons and why the seller LAURENE never talked about them when we got enrolled. Now this where SCOTTY COCHRAN comes in, promising that he was going to take care of this. After January 6 All they did was to freeze the payment from January and supposedly fix the payment amount and just wait for the payment to update which never did at that time! We literally call almost the whole month leaving voice mail and never got our call returns, this company swears that they return calls and have everything on record but when it comes to screw someone because they don't like their beacons they planned really good for us to be cancel and paid their fee. They made us wait the whole entire month of January until the next due date on February. We had no return calls, emails, text or anything about this matter until we called and called on January 31, someone answer and hang up and that was it! The last drop that filled the cup, totally unprofessional, disrespectful and not helped us! I knew where this game was heading and I was not gonna let them have it! So I literally drove more than two hours to their location to have a face to face conversation, no more hanging ups on the phone! At the office the manger kept apologizing trying cover up all this unprofessional behavior towards us, they had no remorse about our case and they still made me paid on February 3 the amount of $607.64. The next day a cancellation Notice came for: $2,094.44 wow that was their plan all along just ignored our calls and not change the amount until we missed the due date so we can be kick out and force to paid the cancellation fee. This gets even better a second payment was expected for the month of February that we paid on Feb. 27 for $495.60 which adds to $1,103.24. Has Any one paid car insurance $1,103.24 in a month! All I got to say at this point is I'm very disappointed with KAREN MICHAELS STATE FARM I totally regret to sign up with all this unprofessional team! sorry will not fix this and totally will keep escalating this matter to the right agencies. Anyone out there don't get fool with LAURENA when she calls you or send SCOTTY COCHRAN to try to fix her mess or make it worse and play the victim.

Kristina was very helpful and answered any questions that I had. She was kind and understanding…read morewhich made the whole process go smoothly.

Thank you so much y'all. I ended up adding a new vehicle and my 2 other vehicles and a house. My…read morehusband added his new vehicle and the other house. Your price for hubby car insurance was the best. Ruth Mc Clellan was very helpful and knowledgeable. AJ and Ms. Ruth had great communication and quick replies. I definitely recommend working with them.

If you are in the Baltimore area looking for insurance I highly recommend calling or stopping by…read morethis office. I have been working with this office for awhile now and everyone is always so kind and helpful. When I call the office someone always answers which is great! Aja always makes me feel heard and I appreciate that from an agent.

A few years ago my wife and I were shopping insurance and had Rob of Bradley Atlantic look at all…read moreof our policies. Rob was very easy to talk to and did an excellent job of explaining about each insurance policy we had, what they covered and what coverages his company could offer. Throughout all of our conversations, he made us feel comfortable and we never felt pressured. Rob's integrity, honesty, good nature, willingness to be helpful and the great insurance products his company offered made the decision very easy for us to move our insurance policies to his company. Since we have had our insurances with Bradley Atlantic, any questions we have ever had have always been answered quickly and the service has been nothing short of spectacular. We have since added our 16 year old daughter to our car insurance and they made that an easy process. I highly recommend Rob & Bradley Atlantic for all your insurance needs and Rob will always be my first call for any insurance products we may need in the future.

The entire team at Northern Chesapeake Insurance go above and beyond. The absolute best customer…read moreservice in the industry!

Moving from California to Maryland was scary, especially with switching all my policies over…read more Jessica made everything simple and easy. I am very pleased with the service provided with Northern Chesapeake and would highly recommend them!

Great service and good people to work with. Personnel are good with getting back to you when you…read morehave a problem.

Great service provided by Ms Tracey James. Knowledgeable and kind !! She was able to provide us…read morecoverage in an hour !! We highly recommend this agency - thank you !! Much Aloha !!

Needed insurance for my apartment call over the phone. The guy was really kind and helpful I give…read morehim 5 stars. I purchased my insurance over the phone with no problem

Lori helped us change car insurance from a company I had been with since I was 17. I've never had…read moreany other insurance carrier, but they couldn't explain why my rates had gotten so high. With our recent move from Georgia making it more difficult to track down our driving records, Lori figured it out. All I want in an insurance agent is to be able to trust that they can step in.

This location has the worst customer service I've ever experienced with Geico. Amy refused to…read moretransfer me to a manager after I made numerous requests. She is extremely unprofessional. Her behavior of threatening to force me to hold and actually doing it, declining my requests to be transferred to a manager and hanging up the phone is unacceptable. When I finally spoke with the office manager, I requested the next level of management to ensure this complaint is in writing to a higher level. I again was not given that information. So I had to use google to find Mr. White's email address to submit a written complaint.

Bait and switch, also known as fraud. And illegal. They reached out to me in the mail with a great…read morequote. I called to get a quote which was almost double original quote. Then I received an email with a quote with completely different numbers. They quoted me 400 dollars more for auto insurance. If progressive is making money off me at 538 how much is Allstate trying to make off me at 900? Looks like they tried to lower my home insurance to beat the current rate only to make up the difference in auto insurance quote for a Porsche and old truck. Shady practice and once I find his license number he will be reported to the appropriate authorities.

John at Koch Insurance has been great to work with, I was with another company and they were…read morecharging more for coverage that I did not need. I switched over to his company and I have been very happy. They are also really easy to reach by phone.