I was with Allstate for approximately 8 years when they sent me a letter to update my credit card information due to expired anyway I called to do it then instead they directed me to do it on line when I did it on line the registration field said annual payment and I was on monthly payments I tried to change but it didn't let me I called back and they said don't worry about it it will continue billing monthly well they charged me for the whole year on my credit card , so I called to cancel my membership and all the customer service guy would do is talked over me and continue with his sales pitch, all I wanted was my refund but the guy was basically being a retarded moron, the customer service is the worst i have ever experienced and I recommend never do business with Allstate, they will waste your time , I believe they are really running a racketeering Scam by over billing you then taking weeks to return your money they should be investigated and prosecuted read more

Needed to schedule a tow for my vehicle. I called the roadside assistance that I pay for as part of my Allstate coverage. I had the huge misfortune of speaking with Alejandro. Alejandro was so busy talking to his buddies that he wasn't really interested in helping. He tried to transfer me to who knows where, I asked for a supervisor. Alejandro lied and said he doesn't have one. He did NOTHING. If I had been on the side of the road & got that clown on the phone, I'd be enraged. Zero help or knowledge. Service NOT WORTH A PENNY. read more

Used their app to schedule a tow . Even though tracking in app showed driver was on his way they never showed. Called multiple times and got excuse after excuse. Tracking app even showed driver went right by us to another job and dispatch kept telling us driver would be there shortly. Despite the fact we could see he was no miles away heading away from us. Waited hours for nothing. Cancelled their tow and called a local guy. He was there in under an hour. read more

Could not possibly be any worse. Negative stars into infinity. This is my second bad experience with Allstate Motor Club. In this case, I called for a jump start when I found my car battery was dead. I had just arrived at long-term parking after a cross-country flight and it was well after midnight. The first problem is that it's almost impossible to call for roadside assistance with Allstate--you have to have the app downloaded, and if you don't have it already, you need to download the app and set up an account, thereby draining your cell phone battery and going through all these time-consuming and unnecessary steps when the whole reason you're calling them is that you have some kind of roadside emergency and you need help in a timely manner. So none of that makes sense, except in the exploitative capitalist system that refuses to hire sufficient workers and then offloads as much extra work as possible to the customers who are paying for the services that they end up providing at least partially themselves. Here I was, my car battery was dead, my cell battery was getting dangerously close to dead, and it took herculean effort to actually reach a person. Sadly, both of the people I spoke with were spectacularly unhelpful and the opposite of forthcoming with information. They could not/would not tell me an ETA for dude who would jumpstart the car. By this time, it was about 1:30 a.m. and I'd been awake for literally 27 hours and been alone in the barren darkness of long-term parking for over an hour, and there had not been one other person passing by the entire time. When I told the person on the phone that I really needed an ETA because my cell phone battery would die soon and that I was alone in the middle of the night in a remote location, her tone got a little snippy in that fake-pleasant manner and she said, "Thank you and have an amazing day!" and hung up on me. Then I got a text message advising that dude's ETA was 88 minutes. The complete lack of interest in or concern for my safety and the equally comprehensive failure in customer service inspired me to cancel the service. I called a family member out of their sound sleep and went on with my life. The next morning, I cancelled my Allstate motor club membership and signed up with AAA. It's not often that a business doubles and triples down on their position that the customer does not at all in any way matter to them, but when they do, the only possible response is to walk away. read more