Just signed up with them yesterday, they've been very thorough, professional, and efficient. They…read moremade the process as fun as possible too which is a feat in itself!

I would give no star if I could. Finally after months I am officially done with the people at this…read moreoffice! Months ago I started noticing my bill was getting higher and noticed I was charged an accident fee- (but had no accidents) when I called they just told me it was a rate increase. Cool. Then bill kept getting higher and higher. I sent an email out- to proper Felicia since I had just bought a home and she was on me about getting home insurance through her. 2 days go by no reply. I called the office and they told me she was out of office and not replying to emails- so why don't you have a thing to setup when you're OOO? I talked to one of the girls who I forward the email and told me I would hear back soon. Three days go by and I legit called and asked if they do their job because AINT no one replying to emails. At this point- I'm annoyed, your customer service is trash. I started shopping around and a close friend told me they love their State Farm agent- they're great on commutation and warn you when rates are going up. I'm under my dads account and called him to give permission to leave his account and I called to let them know he was going to give permission. They took down the name of my new SF agent and said,"we'll call them right now and get the process started". I called my soon to be new agent who just laughed at me and said," girl they ain't calling me, they ain't trying to lose a client. I'll call you tomorrow letting you know if they do call me" 5pm next day she calls me to confirm nothing was done by this agency. SO NOW IM PISSED AND OVER IT. They lack on communication on email and can't take a message and do what is needed over phone- IM COMING IN PERSON. 7/26- 8:57AM I arrive. I'm polite and wait till 9AM to go to door. First problem: it's 9AM why your doors locked? I go in there and thank god a male helped me because if it's the women I'm usually dealing with LORD. I explained my issue to Jonathan (who poor soul I felt bad for bc it's not his issue) then here come wanna be big boss Jackie over wanting to see what's the issue. I explained and she took my agents name down and said we'll get in contact with them- you can go. Little did she know I'm on a mission and I'm not leaving till it's DONE! I said I'll stay here till my agent is aware and you two speak because I'm not emailing, calling or coming up here again. I could tell she got annoyed. Jackie said she was gonna email her and I could go again but I'm not leaving till my new agent tells me we're good here. Finally I was able to get ahold of agent and she said let me speak to Jackie. Jackie was rude and didn't even want to take my phone. She said my agent could call office- annoying like why??? She is on line RIGHT NOW. So my agent was calling and Jackie yet again said she would handle and I could go- I said I will call new agent after she get off call with you to make sure all is taken care of which she replies- "well I have a meeting at ten"'I looked at my watch- 9:39PM I said," cool I can wait around till y'all are off phone or leave at 10 when you have your "meeting". They chatted and after done I could tell Jackie was feeling some type of way she lost the battle and lost a client- I was polite and said thank you have a good day. If you just want to save yourself a headache and time- go to another agent.

Need it a Dwelling Insurance policy for my property and got referred to Naomi and Julian Murillo by…read morea relative that gave me great input on their insurance agency. Called to get a quote, Naomi asked me a couple of questions and said she would work on quotes. 15 minutes later I got 5 different quotes to my email, made an appointment and when I got there they were really friendly, explained coverages and took the time to help me get best rate and coverage now I am plannimg on getting my business and car insurance with them. I highly recommend them.

This is by far the best insurance agency I have ever dealt with. I personally know them and they…read morehave always answer any and all my questions. Ive had my apartment, cars, and now home insured with them. I was able to lower rate and still keep all my benefits exactly the same. The service is simply amazing and always available to answer questions.

Awesome service! My family and I have had them insure us since they've been open and they've given…read moreus the possible insurance ever since. They are very friendly and helpful as they have helped us get many discounts that are available to us. Ken Quach is a very supportive agent and is fluent in Vietnamese and English. I recommend him to all my family and friends and they highly approve of him.

My family and I do all of our insurance through Michael Quach. The quality of customer service is…read moreoutstanding. They are known throughout the community as the go-to for all your insurance needs. I have numerous friends and family who are all clients with Michael and they have nothing but praise for him.

It's important in life that if you brenda, you don't breaka. That means getting insurance…read more Brenda Rivera is a total angel and we were very happy with the service that she gave us when I first got to Texas permanently and was looking for insurance. She has been nothing but awesome and takes great pictures too! Definitely a good place to get your insurance about I wish you didn't have to get insurance at all. Still, full marks.

Brenda's on the ball and very responsive. I regret not consulting with her sooner as she just cut…read moremy auto-insurance bill in half. Literally half the cost and just about the same coverage. Needless to say my wife is pissed that I didn't give Brenda a chance sooner. Definitely recommend Brenda and her company and will be recommending her from now on. Feels good to have an insurance agent on your side you can trust. Thank you!

Unless you're looking for the cheapest home insurance rates, regardless of the trade-offs, this…read moreagency will be hard to beat. I received superior customer service and great coverage at very competitive rates. I highly suggest you seek out Debra Johnson. She and her dedicated staff will make it worth your time.

I highly recommend this agency. The agents are incredibly friendly, professional, and provide quick…read moreservice. They helped me quickly obtain home insurance and switch my auto insurance over to them. Will definitely use their services in the future.

I am very happy with agency. Claudia is always helpful with everything I need. I will definitely…read morerefer this agency to all my friends and family!

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I have been calling 281-558-2210 for a week and no answer! I had a Texan rep that was reliable…read more This is ridiculous!

My entire family has been with Guadalupe at State Farm for almost 2 DECADES. The customer service…read moreis outstanding and when we have had a few claims over the years, the process was handled quickly, and professionally by Guadalupe and her team with zero issues. Every time they would go out of their way to make sure we were taken care of. I couldn't imagine finding better service with outstanding rates from anywhere else.

Went there to ask for some questions about my insurance and everyone was super nice ready to help…read moreand the agent named Mey was awesome! I would ask for her! Best customer experience yet!