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    ALM Design

    5.0 (2 reviews)
    Closed 8:00 am - 4:00 pm
    Updated 3 months ago

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    Zavaglia Associates

    Zavaglia Associates

    1.0
    (2 reviews)

    One of our biggest regrets is working with Zavaglia Associates…read more 1+ year 6 figure project involving retaining walls, patio and outdoor kitchen. Have done multiple projects before with various different contractors and Zavaglia was unfortunately the worst experience we've had. They sell themselves as a design and build firm but they are FAR from that. They are in actuality 2 separate entities, Zavaglia Associates that does design and AZI that does landscape. Jessica was never involved or even came by our site for the last 7-8 months of our project. We felt lied to by the initial sell of a designer being involved in the execution of the project. There were numerous issues in every stage but we gave them the benefit of the doubt in every case until we just couldn't. Honestly dont know where to begin but here are the highlights of problems: 1. Horrendous communication with constant contradictions - During an in person meeting, specifically discussed there would NOT be a 3rd retaining wall built right over the 2nd. Come home from vacation a week later with 3rd wall built exactly where they said there would not be. No call, email, communication what so ever to discuss the change. I had to be the one to email asking what was going on only to hear back a week later! - I questioned early on whether the retaining walls were level as they looked crooked. They assured me that it was the ground that was not level but the wall WAS level. End result: the wall is definitely sloped to the left. Their narrative changed to it was meant to follow the slope of the ground. Now we just look out the window everyday to walls that are not level. - Sold us on gaining a LEVEL usable upper terrace where kids could run and play. ASSURED us time after time it was achievable. End result: at least a 10 degree sloped unusable space much smaller than expected which we further improved ourselves borrowing shovels and digging out more dirt to level as much as possible. 2. Execution - Mismeasured width of grill and built stone cutout of kitchen 2 inches wider on each side. Mistakes happen but not only did I have to point it out twice, the fix was janky. When I told the crew it didn't look good I got attitude and was told I needed to call Jessica. I call but only get voicemail. I leave both a voicemail and send an email. NEVER get a response. - Outdoor kitchen wall initially built 2 ft wider than per plans closing off space too much. If we had not happened to be home, it would have been a much bigger issue to fix. Where is the oversight from Tony? - Graded our backyard so that the lowest point of our yard was against our house. For months, every time it rained significant amounts of water sat right up against our foundation. We were told that was fine. - Built kitchen wall/cement abutting our home siding as well as raised the level of patio above grade, leaving home framing/rim joists below grade. We didn't know at the time this voided hardiplank siding warrantee as well as make the wood framing of our home more vulnerable to water issues and rot. Should have had an architect draw up plans. 3. Lost our trust - Quoted us for 2.5' high by 72' wide retaining walls. They said the quote was high building in their own contingency. Walls came out to be 3' high by 49' wide. Asked if our final cost is lower if the walls we end up building is smaller. They said no, went as far as to say even if they had to build a 90' wall they would never charge us extra for that. Ok that's fine but then turns around and invoices us a few thousand extra after a tiny wall 1' by 15' they added without discussion first of being an extra cost. Complete hypocrisy. - Quoted us for one 5' retaining wall which we later find out was never even in the plans submitted to the town. No wonder the final product never fully delivered on Jess's initial design plan which we also paid several thousands for. The one star is for the one positive that the stones look beautiful.

    PSA: Very disappointed client of *Zavaglia Associates*. We spent a lot of time communicating what…read morewe wanted and our landscaping budget and were shocked when handed a contract to sign that was more than DOUBLE our budget. Knowledgable but poor professionals both in communicating, listening to client needs and follow through. They quit our project after we paid handsomely for a design plan that far exceeded our budget. I should have heeded the warnings of the previous poor reviews on Houzz and elsewhere. Just trying to save others the disappointment of being separated from their money with no results to show for it. You live and learn. You've been warned.

    ALM Design - landscapearchitects - Updated August 2026

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