Alex was really great. He took time to answers my questions and kept me informed of the entire process. I would definitely recommend Alex to anyone looking to purchase a new vehicle. Thank you for making this a positive experience. read more

If I could I wouldn't give them any stars. Second vehicle purchase because the first time it was smooth process. This time around, like are you serious? 1. Why do you have so many people working in your building and no one can solve our issue? 2. It's been 6 months and supposedly it's fixed and now basically y'all washed y'all hands with this situation ? Nothing has been fixed fyi. 3. How do you sell a vehicle you don't even have the title too? 4. You dare tell me that there's nothing you can do anymore it's the tags office job? When all this was cause of one job title didn't do their job right. So how is it not your problem anymore. I'm so disappointed that our family had to deal with such an issue and still be dealing with it. Now I can't drive my vehicle until the hard copy comes in. Mind you it's been roughly 6 month, that I have been driving with temporary tags. And now today it expired and they say I have to wait. So I'm supposed to stop working and figure it out? When all this could have never happened if they didn't sell a vehicle that they didn't have a title too. The owner should offer some sort of help for having to deal with what the workers were doing wrong, until everything is fixed 100%. This is insane and really annoying. read more

If I can save even one person from going through what I experienced with this dealership, it is worth it. I had a car transported from Georgia to Maine based on their ad, photos, and texts from the salesman stating the vehicle was in "excellent condition." Unfortunately, the deal was too good to be true.The vehicle arrived with damage that was completely different from how it was described. Specifically, the salesman actively misled me about the condition of the wheels. When I reached out to the Director, Mr. Howell, to address the issue, his response was simply that I "could have gotten a third-party inspection." In my opinion, a customer shouldn't need a third-party inspection when a dealership explicitly promises excellent condition in their own advertisements, videos, and texts.Furthermore, the delivery process was highly unprofessional. The transport driver did not communicate what I was signing and simply handed me a phone to sign a document without any disclosure or explanation of the terms.This dealership did not stand by their word or their own advertisements. I feel completely misled by their sales tactics. I am taking formal steps to report this experience to consumer protection agencies and auto dealer boards, and I strongly advise buyers to look elsewhere. read more

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You could ask them what's 1+1 and they still wouldn't have an answer for you. I've been trying to get clarification on my promised paint touch-up service, along with my promised key fob shell replacement, crickets. They tell you someone will be in touch but they never reach back out. I also wanted to cancel their overpriced easycare warranty and needed information on how to do so, crickets. I was able to find help through the website instead. Be sure to have all your questions, concerns, and services completed the same day you're there because once you leave, this dealership couldn't care less about you. read more

These people Should be audited for fraud. Some how or another about $8,000 was added to the total amount with their hidden fees and all that other worthless in-house warranty garbage. Which we told them we didn't want and they added it anyway. If you buy from these people you should VERY carefully analyze the finance paperwork before you sign ANYTHING! read more

Horrible customer service! Alex was inexperienced and he ran our credit onthe wrong car! He also promised to get back with us multiple times on a car he never told us was a buy back lemon! Then when we finally spoke with a manager, we were swept under the rug. I never have had a weeks worth of my time wasted like that! smh read more

Extreme caution is warranted when dealing with ALM Kia South in Union City, GA. My experience raised serious concerns about deceptive sales conduct, disorganization, and a shocking lack of respect for a customer's time. I am a busy professional, which is why I completed the entire financing application online in advance to make the buying process efficient and straightforward. I initially worked with Sales Manager Russ and Sales Advisor Destin. After my application was approved, Destin advised me that the deal was finalized and that the vehicle was ready. That turned out to be false. The vehicle presented was not the one I agreed to purchase, but a lower trim model instead. Based on the communication I received, this felt very much like a bait-and-switch tactic. I even have the text messages documenting the exchange. To Russ's credit, he stepped in and corrected that issue. I then scheduled a 1:00 PM appointment to purchase the correct vehicle, which was supposedly being transported from another lot. I made it unmistakably clear that I needed to complete the transaction by 2:30 PM at the latest because I had other clients to attend to. Russ assured me the day before that the vehicle would arrive by 11:00 AM. Relying on that representation, I drove approximately 45 minutes from the Lenox area and arrived on time for my appointment. Once I got there, I was informed that the vehicle had not arrived. What made the situation even worse was that I was given conflicting stories. Destin said the vehicle was stuck in traffic two hours away, while Russ said the transport driver had a flat tire and it was being repaired. I do not know which story, if either, was true. What I do know is that no one had the professionalism, courtesy, or basic business sense to contact me before I made the drive to let me know the vehicle would not be there as promised. That is unacceptable. I rearranged my work schedule, set aside valuable business time, and drove a significant distance based on their assurances, only to be met with inconsistency, poor communication, and complete disregard for my time. Whether this was incompetence, deception, or both, it created an awful customer experience and destroyed my confidence in this dealership. In my opinion, this dealership appeared far more concerned with getting a customer into the building and making a sale than with being honest, organized, or respectful. I strongly encourage anyone considering ALM Kia South to verify every detail independently before wasting their time. read more

This is the first negative review we've ever written. We were told that our $300 deposit would be returned to us if we chose not to purchase the car. Four weeks later (our visit was on June 6) and numerous calls to attempt to talk with our salesperson, Ben, and his manager we have yet to have someone call us back or return our money. We'll report this as fraud to our credit card company. We suggest you stay away from this dealership. read more

I am a current customer of ALM Kia South and I am issuing a public warning regarding their documentation practices. The Issue: I have forensic proof from a digital audit log showing that two contradictory forms--a 'Clean Title' disclosure and a 'Lemon Law/Buyback' disclosure--were executed at the exact same second (3:34:13 PM). This is a clear case of 'Document Stuffing' designed to bypass mandatory consumer disclosures. Safety/Warranty: The vehicle is currently unsafe, throwing Tesla hardware alerts DIF_a018 and BMS_a086 (Limp Mode). Despite this being a reacquired vehicle which carries a mandatory 1-year statutory warranty under Georgia law, GM Nathan and the service team have refused to honor it. I have officially filed with the Georgia Attorney General and served a 30-day Statutory Demand to their Corporate HQ. Do not sign anything here without demanding your full digital audit trail first read more

ALM Kia South - patterns of bad business everywhere, including reddit - Car Dealers Near Me - Union City, Georgia

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***SCAM LIKELY*** That's what they should rename this company to. On Yelp they are basically a 1 star dealership. On Google they are almost a 5 star dealership, hence the scam likely. Everything they said on yelp is true, they did that ____. For my own personal experience, it's no different. They lied to me about a car, they took my money (which I got back) after Kyle the service manager refused to communicate after I demanded my money back for services not rendered. They had a former employee "handling my transaction". I was calling and texting her for weeks, just for Kyle to say she actually doesn't work here anymore. But has all my personal information, and is sparingly responding every other week. I absolutely took this to the BBB, and I again went through my bank to recoup my money. The time wasted I can live with, only because I'm glad the deal fell through. I do plan to speak to the higher ups, maybe I can help a few others save some time. I hope this review, and the many many others will too. Pro tip: Always check the yelp reviews first...but you knew that already :) read more

Mixed Experience - Strong Start, Poor Follow-Through At first, the team worked extremely hard to get me approved despite my credit challenges. They were attentive and persistent, even continuing to work on my approval after I left the dealership and calling me back once everything went through. I really appreciated that effort and their initial customer service. However, the issues began once I entered the finance office. I clearly and repeatedly stated that I did not want the extended warranty. Despite this, the finance manager insisted that my interest rate had been reduced to "fit" the warranty into a lower monthly payment -- which was misleading and bordered on unethical. When I asked for an itemized breakdown of costs rather than just a "total payment" summary, it was a struggle to get it, but I eventually did. I declined the warranty and made it clear that if my interest rate depended on paying an extra $4,000, I would walk away from the deal. After that, the finance manager, Greg Thompson, seemed irritated and told me, "It's your vehicle and I don't care what you do." My interest rate, of course, didn't change once I declined the warranty, proving my concerns were valid. Even after signing, my salesperson continued to pressure me about the warranty, using the same dismissive line -- "it doesn't matter to me" -- while still trying to sell it. For anyone considering purchasing here, understand that these warranties are profit-generating add-ons. I'd respect them more if they were upfront about that fact. And dealership employees should never make customers feel like they don't matter. Post-sale, the experience declined sharply. I've called and texted my sales rep multiple times with little to no response. It also took two or three follow-ups to get my purchase documents emailed, since printed copies aren't their standard process. Overall, they worked hard to close the deal, but once the sale was done, the support and communication disappeared. If you decide to buy here, make sure every question is answered before you leave, and get everything in writing. Tip: Do your research before purchasing their extended warranties. I found a better plan elsewhere -- with longer coverage, lower cost, and not rolled into my car loan (so I'm not paying interest on it). read more

Please be AWARE!!! If your car needs to be fixed, serviced or a recall needed at ALM Kia - Union City; with unprofessional service advisors (Lavar Fredericks). PLEASE TAKE YOUR CAR ELSEWHERE, the techs have no knowledge of troubleshooting. They change service mangers every few months and nothing is ever resolved. Not to mention, I had not even spoken with the new service manger (Juan just left a month ago) and asking for a call back is next to impossible (never received a call from the new Service Advisor Manager). I have even witnessed people put bringing their purchased vehicle to ALM Kia South - Union City car back and their still asking them to pay for a piece of junk and they just bought it. The customer service advisor (Lavar F. ), needs training and everyone as a whole. What is unfortunate, that is why I dare not purchase or try to attempt to purchase anything from this dealership. I am a testament that they do not care about you, once you have drive off the lot. PLEASE BEWARE, if you have a recall please take it somewhere else, yes it may be an hour away. I have experienced it, they said it is complete and months later - it was never completed. No knowledge of diagnosis - ability is limited. People take there vehicles places where they trust the workers and are confident the job will be completed correctly. I paid for a guessing game, with no vehicle for over a month for the 2nd year in a row (2 months last year) Yes, I know your saying (why go back) the reason I took it back because they did not and could not fix my car - after numerous attempts- I felt like anything THAT NEEDED TO BE FIXED SHOULD HAVE BEEN taken care of by ALM Kia South - Union City, since this all started with a recall that they lied was completed several times. My sister drove my car home with an emissions- still failing. They did something and charged me, but the emissions light still comes back on. I refuse to continue to play a guessing game, people don't have monies to waste on a hunch or a guess. ALM KIA SOUTH - UNION CITY - WILL SELL YOU A PIECE OF JUNK AND THEN TURNS THERE HEADS, AND ACT AS IF THEY HAVE DONE ALL THEY COULD. read more

Adeya the sales woman that works in sales had a negative attitude this location needs to hire better salesman

I scheduled an appointment yesterday to have my vehicle serviced for a recall. Kenisha Gillespie assisted me over the phone and was the service representative who helped me when I arrived today. After waiting for two hours, I was informed that the part needed for the recall was not available. This should have been verified when the appointment was made, not after I had already waited so long. My vehicle only received an inspection, which is standard, but it was not the purpose of my visit. Kia needs to improve in this area. Confirming the availability of the necessary part should have been the first step, especially since all of my information was provided during scheduling. I left with nothing but a wet car from the wash -- very disappointing experience. read more

HORRIBLE. Do NOT buy a car here!!! Zero stars would be too much for them. I bought a used vehicle (with an engine they replaced) and it broke down a WEEK after I bought it. I had to fight with them to get them to even take a look at it and they put a bandage on the issue, claiming it was an issue with the knock sensors. And now, even after putting several thousands in for repairs, I have to get a new engine. Go anywhere else. Please read more

Completely scammed me for more than $10,000 in hidden and sneaky charges. Do not buy here without bringing an accountant and a lawyer to look over things before you sign. read more

I went to ALM Kia South after seeing their ad for $0 down and easy approvals for all credit types. I spoke with a salesman named Patrick who told me I was approved with $1,000 down and just needed to send over my bank statements and driver's license. I asked him multiple times to confirm this before coming because I would need to Uber and get a babysitter. He told me he had reviewed everything and I was good to go. I spent over $250 to get there only to find out he hadn't even opened my email. He opened it while I was sitting there and then told me they don't accept Cash App bank statements. He also spoke down to me and dismissed me without any effort to offer a real solution. I asked twice to speak with a manager -- and was sent someone under management instead. On top of that, he had me send my sensitive information (bank statements and license) to his personal Gmail account, which is a serious violation of data privacy and professionalism. I left without a car, wasted my time and money, and was treated disrespectfully. I will be filing complaints with the BBB, FTC, and Georgia Attorney General. Please be cautious dealing with this dealership -- especially if you are trusting their promotions or trying to rebuild your credit. read more

Avoid this place at all costs. None of the site guarantees are honored, there's no inspection documentation available, the vehicles are filthy, and the employees would rather stand around chatting than help customers. If you ask about their so-called guarantees, they'll rattle off excuses that have nothing to do with the actual fine print. They'll give you their word that everything will be handled properly--then disappear. Phone calls? Straight to voicemail. Every time. I bought a 2023 model, and still had to sink $7,000 into it just to make it roadworthy. I was told it was a former rental, but what I got was a safety hazard that looked like it had doubled as a mobile dumpster. The backseat was coated in grease and oil--it took three bags of microfiber cloths just to soak it all up. Burn holes were hidden during the test drive, and I didn't find the milkshake dumped in the backseat pocket until I was already off the lot. They'll gaslight you into thinking you're the problem--that it's all in your head and you're just overreacting. "G Money" was the rep I dealt with. He told me he sells cars to his own family and stands behind his inventory. That was before he ghosted me for three months while I waited for the car I paid for to actually be drivable. And remember--this was a 2023 with only 45,000 miles on it. Don't make the mistake I did. You deserve better. read more

Shout out to Stephon for helping us get into a new car! He was very helpful and is a great salesman... Regarding the dealership, they move to slow between deal confirmation and finance... Plus, some of the salesmen are loud and obnoxious which can be a major turnoff to buyers. If this lot has a car you want, ask for Stephon. Outside of that, there's nothing special about the dealership. read more

Add $4,000 to listed price for BS dealer fees plus 7% sales tax. How about a $1,999 motor trend certification and a $995 processing fee. Took me two days of begging for them to finally reveal the out the door total price. Lamest way to do business. How does this business model exist. No idea how a place this dishonest stays is business. read more

Generally ok repair service. Terrible phone service. Good luck in getting someone to answer the phone.

No tag after 2 1/2 months. Tag office said to park the car and don't drive. Making payments on a car I can't drive and no one from the dealer will call me back. read more

GM came off trying to claim a new transmission was 8-10k. I've done my research & can get a new one with replacement for about 5 grand. Vehicles that were tested were as bought, not detailed. Salesman was great! read more

Charged with over a grand of warranty without knowing. Vehicle had its warranty, I purchased an extended warranty on top of that by choice, but on paper I noticed later on I was charged for more warranty?? It's how finance advisor Demareo Greene presented the warranties and prices to me. Somewhere in midst of that topic he said "x" amount for "x" warranty. Paperwork showed otherwise, it showed exactly how it was distributed to different warranties. While speaking to me, he had combined all warranties and sold it for one price. All I can say is I never experienced such falsehood with any car dealership in my life. I feel cheated and scammed to. I've gone to different dealerships for prior cars and they explain exactly how and what it is I am getting. In this case I had no compassion for a family of 5 (3 little ones) who were there for hours!! I felt he took advantage of the situation and myself. When I did speak to Demareo to discuss this, he pretty much blamed it on me for not paying attention. Did he try to offer a way to fix it any way? Of course not. Sales rep Rianna did not help in no way. She in many occasions did not have answers to my questions. Did not get back to me with calls email or see me in person as quick as I wished. Vince had to back her up in many of the times she was absent. I later on called for an oil change price, they couldn't even get me a quote for my vehicle. All was said to me was to bring $149, just in case. That's insane. Go to yelp, go to other websites for your reviews to see for yourself. This company is by far the worst I've personally experienced. Go to a good dealer ship who can give you a lot more with your purchase, a lot more information for the car that your seeking and more importantly that breaks down every dollar your paying additionally. And that means even if you have to pay just a bit more I'm sure it'll be worth it. Customer service is key!! You will either be in the best hands or the worst. read more

Update May 28, 2025 (to my earlier review) - I took my 2023 Kia Telluride two more times in hopes to get the recalls resolved. On May 17th, I was told the paperwork was never submitted for the recall but the work. I sat there four hours. I was so disgusted. I returned on May 21st for another recall to be completed because they did not have all the parts. I was in and out within an hour. One week later the recall, I was most concerned with, that I brought my vehicle in for on Dec 6, 2024, is still showing incomplete today! I do frustrated with ALM Kia South! I've never been so disgusted with a car service department in my life! read more

Preston and Nay in the service dept was GREAT! I only had the vehicle 6 weeks and ended up needing a rear sway bar replaced at no cost to me... When it could have been ALOT! I would recommend for anyone to check them out!!!! read more

They get no stars .. Unprofessional CLARENCE CURRY IS THE WORST SALES MAN EVER AND IVE DEALT WITH BUY HERE PAY HERE On 5/12/2022 I sent my 51 year old mother to test drive 3 cars Corolla im- "dead battery " mr. Curry said , mom asked him to jump it off he gave excuse .. Volkswagen 2019 Jetta - "cracked windshield " All this this ez fixes Instead he wanted to sell us his personal car that they have online for sale, yet he is driving it still. Audi A4 -dirty inside and out Mom was only there to the car that was best, co sign, and leave She got there at 6pm walked outta 8p.m with nothing accomplished on the Salesperson part but he took our info, gave it to finance and said "we'll let you know tomorrow " 5/13/2022 we call location at 10am and mr Curry doesn't come in till 12pm but there is a deal trying to be done?? We called these cats all day, we did all they bs they asked for, to be told it's up to finance at 4 pm then he calls me n say will have to try tomorrow.. He hangs up on me, not because of foul language, but because the call wasn't being recorded and he knew i was speaking facts about there whole 3day process to get approved is bs and a tactic to get your personal info n use it as they see fit.. My mother has excellent credit and there sales manager josè said he would get to the bottom of it and call me back... He did not call me back, there store closed and I'll be contacting corporate to escalate this issue.. I am not even close to being satisfied with there service read more

ALM Kia South - Corolla im - Car Dealers Near Me - Union City, Georgia

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First off Bellande was very nice and if I could give separate star reviews (one for him and one for the dealer) I would give him a 5. We spent over 3 hours there and when they brought out the options, they would not take off the extras. it was 3k worth of extras like paint and dent protection etc.. They discounted them but still paid 2k in extras I DID NOT WANT. after 3 hours, I found out that my bank would give me a better rate so I left the dealer and came back the next day. I let them know I was on the way and when I arrived at 10:20am I sat there in a chair for 2 hours before I was even seen by the finance office. I had the check in hand and still just waiting. Meanwhile I kept getting text from the GM asking how I was doing and then didn't respond back after I text twice that I had been there for a long time and still have not been helped by the finical department. I assume it was a robot text. I am still mad about the whole thing. Why do I need to sit there while managers and finance people give the sales rep the run around. Buying a car should not be a mystery for the buyer. I am a numbers person and have purchased many cars. I feel bad for the people coming in and just want a good deal and not sure what all the charges are and just pay for something that sounds like the dealer is doing them a favor but instead taking advantage of someone just trying to buy a car. If you want to charge someone all the extras and you won't take them off, TELL THEM BEFORE THEY SIT THERE FOR OVER 3 HOURS. Be upfront about the total cost!!! On day 2 they then wanted to see a binder of the insurance coverage for the new to me car. Like how am I going to add a car to my insurance that I DO NOT OWN YET. Not to mention, insurance companies give you a grace period to get your new car added, and I gave them my insurance information already and they did not finance my car. Update number 2. September 3rd 2024. It's been 3 weeks now, and although the manager said they wanted to talk to me, they haven't. I have sent my phone number to them twice now and have not received a phone call or resolve. Bottom line, it seems like they reply to poor reviews like they want to help, but it's only for the readers to see that they "care". I hope I am wrong, but so far, this is how it comes across. Update number 3! September 17th 2024 I received a letter from my bank saying they needed to see that they were put on as the lienholder with the state. I called Kia ALM 11 times and each time I was either hung-up on or sent to a voicemail boxes that was full! On the 12th time I called, I asked for them to please get to a person without sending me to a voicemail. The crazy thing is they knew my name without even telling them. The lady put me on hold and I stayed on hold for one hour and two minutes!!! We went out to eat, ordered our food, eat, and I stayed on hold the whole time. Right as we were about to get up and leave, the call was disconnected. I just DO NOT understand this ALM. When I showed interest in the car they would not stop calling and texting me, and now I can't even get anyone one the phone. I still have not received the license plate in the mail yet. It's been over 5 weeks. My guess is that they never sent the info to the state, otherwise the bank would not have sent me a letter, because they were on the paper work. I will be going by the tag and title today and will probably be out money (even though I already paid for the service). Over all, I have waisted so much time with Kia ALM. The fact that I am still spending time trying to figure things out with them 5 weeks later is inexcusable. If I could do it all over again, EVEN IF THE PRICE WAS BETTER, I would stay away from this place. read more

This dealership usually doesn't answer phone calls or voicemails. Seems like you have to book everything online and can't get a response. The oil change was priced higher than most places but I needed it and it was closer to the house than other Kia dealerships. They did have coffee. read more

ALM Kia South - Working from the dealership. Needed an oil change. - Car Dealers Near Me - Union City, Georgia

The worst customer service on the planet! Covid or not, there is no excuse for the ineptitude and pure lack of care shown by the service team! They should not even have KIA attached to the building if this is a representation of their professionalism. @kiamotors, how can your maintenance techs be certified to work and repair your vehicles when they can't be bothered to verify they replaced the steering wheel correctly. I have never driven a vehicle with this level, and this many critical safety issues read more

ALM Kia South - Maintenance Techs reinstalled the steering wheel incorrectly! - Car Dealers Near Me - Union City, Georgia

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On Sunday, we drove an hour to get to this dealership to test drive a vehicle we found online. This was supposed to be the twins' first car. At the dealership, we noticed employees were openly vaping in the showroom while others were watching football on their computer monitors. We were close to striking a deal but we had to go. The next day, I called the salesman back and we came to an agreement. I texted him to tell him what time we'll be coming to purchase the vehicle. We were minutes away from the dealership when he called to inform me the vehicle has been sold. This dealership will favor a few dollars over a new customer. read more

ALM Kia South - Car Dealers Near Me - Union City, Georgia

DO NOT SPEND YOUR MONEY HERE! The dealership had me sign for the car two weeks before it was ready due to service. Two weeks after picking up the vehicle, the car broke down with the same issue. When I tried to take the car back to the dealer for service, with the promise that any issues would be repaired within 30 days. Upon taking the car back, the dealership did not want to take accountability. They issued me a check for 1/4 of the expenses to get the car fixed. Upon trying to get the check sorted. I was threatened by a salesperson being told that he wants to fight me, and putting his hands in my mother's face with dementia. I've come out of pocket for this car $1,938 and they issued a check for $500 admitting their responsibility but not covering all of the repairs. This dealership is extremely unprofessional, rude, and has zero customer courtesy. DO NOT SPEND YOUR MONEY HERE! read more

Worst experience with purchasing a vehicle I have ever had. Subpar servicing when I initially purchased. I secured a loan specifically for the vehicle I chose and provided documentation that a check was being sent with the dealership name on it. And I was not allowed to drive the vehicle home. So I was forced to drive 6 hours round trip to return and get the vehicle. They did not want to deliver it either. I even offed a down-payment of cash to take vehicle same day. Some sort of dealership warranty was tacked on. I was interested. But they rescued to remove the full amount for this unwanted charge for a service I wasn't interested in. I purchased my vehicle on June 9th and my temporary tag expired July 27. We called the dealership to confirm they sent documents to local tag office. They were not very responsive. We discovered are documents were mailed to the incorrect tag office in a different county. We immediately notified are sales person. She didn't respond or return any calls. After several days she responded that someone in the financial office would call me on Monday 3 days from then. So I waited and now it is wed and no call. I have called multiple times and we keep getting blown off and give excuses. We cannot drive our vehicle that we paid for because the tags expired last month. We need a temporary tag as well as a late fee covered for not having the tags before temp expired. I love the vehicle we got, but wish we chose a better dealership to do business with. I have purchased dozens of vehicles from dealerships and have never been treated like my business wasn't appreciated. Also, everyone voicemail are full so there is no way to leave messages for anyone to call you back to include to store manager. I strongly recommend anyone looking for a vehicle to look elsewhere when making a decision. My sales person was rianna. read more

This dealership is a joke . They are not honest about their vehicle and customer service from their used car manager is terrible.

This has to be the worst dealership in the state of Georgia. I've been calling this location for the past two weeks to get my vehicle serviced. Every time I get someone on the line they put me on hold just to hang up. I can't get through to the service department at all, there's no manager able to take my calls, and the customer service is little to none. Not to mention I feel like they pocketed my down payment. This place is a scam and they care nothing about the customer. Please take your business elsewhere. read more

Called the day prior about a Specific car and set up a time to come view it with the intent to purchase. Half way traveling from Tennessee to the dealership, we get a call that they sold the car out from under us. Horrible business and worse customer service. read more

I worked here so I got to see behind the scenes if you look at a car here you better look it over with a magnifying glass, ask a thousand questions, get the history on it, then leave and buy a car somewhere else. Not even worth your time. Also really bad management, the main store manager who I won't mention his name wouldn't even come into the body shop (pretty sure he didn't like the dust getting on his fancy clothes) to talk with any employees but he did come back once to explain that if we didn't like our pay getting cut in half that we could leave, haha so half of the workers left! End of story. Really pathetically run place. Sad because it has potential to be something great, but the people running it have squashed that potential pretty hard read more

Purchased a Jeep Compass from this dealership in November. I went back for my complimentary oil change on Saturday. Upon completion of the service, I was given a receipt which mentioned complimentary wash and vacuum. I asked the Customer Service representative about why my vehicle was not washed or vacuumed. She stated, "thats just for Kia vehicles", although it's on the receipt as if it was complete. So you can purchase "other" vehicles from this dealership but "they" won't be serviced the same!! read more

I would give a zero star if I could but to leave a review it has to be 1. This company is bar far the worst to do business with!! RUN! DO NOT SIGN E-DOCUMENTS. They slide in scam extra car warrenty even when you express you dont want it. Then your stuck with 8000 extra on what you owe. Getting in touch with anyone is absolutely ridiculous. No one every answers or responds except the sales department. My sales agent was great. But past that, you will be left scratching your head wondering what to do. You'll be left with a dead tag and no way to drive the car you purchase because THEY are supposed to send you a tag, but they dont follow through. They are lazy and good luck getting anyone one the phone, u literally have to go through sales for someone to answer the phone. They use whats app which is sketchy. All voicemail boxes are full, good luck getting response via email either. Corporate won't answer either. THIS COMPANY WILL SCAM YOU OUT OF MONEY. RUN!!!!!! HEED MY ADVICE... GO LOCAL WITH ANYONE BUT ALM KIA. DONT SAY I DIDNT WARN YOU. read more

Horrible Customer Service. I purchased a Kia Stinger in 2019. In good faith I have paid for the car on time with monthly payments. Vehicle went out on me at the end of November and I contacted Shannon at ALM Kia South. The car started smoking and the engine light came on. There was oil in the car after being checked by the local mechanics on the street. I was left stranded. I was told to send the car to the Kia dealership and leave the keys in the Box. When I called the next day I could not get through to anybody. I was finally told by Shannon that it would be at the end of December before anyone could even look at my vehicle. I asked about a rental vehicle since it was going to be so long and they told me that due to cove it they were not providing rentals. I contacted the manufacturer and they told me that they were unable to make the dealership do anything. I have literally been stranded without a vehicle for over 30 days without any care or concern from Kia. I have not been contacted by Kia except once through a very carelessly written text message from Jason the service manager. This situation has been a total nightmare and has caused me emotional distress. The fact that the company can just take your money give you a trash ctrash car charge you all this money and then treat you so shabbily is horrible. And to just simply just blow you off,day after day after day day after day at least have some form of communication with on a communication with the customers on a regular basis just saying "Hey we wanna check in with you this is what's going on with your car."That has not happened this happened. I have been out of about $400 a week during this ordeal for a rental car. I might add that Avis rental car has treated me like a Queen.. And that is what has made this situation bearable. Of course I have to follow up further with this situation, but I do not recommend that anybody purchase a car from Kia or or deal with ALM Kia South. The recalls are plentiful, and Customer service is zilch. They do not care about their customers and they disrespect them by not even trying to care or call them back. The car only has 36,000 miles. There is no way I should be experiencing something like this. read more