Hi everyone, I wanted to share my experience to help others be cautious.
My family and I recently booked a salon for an event scheduled on March 27. We signed a contract and were told we needed to pay a $400 deposit upfront, and the remaining $600 would be due on the day of the event. We agreed and paid the deposit.
Today (March 18), the owner contacted my mom demanding the remaining balance be paid immediately--about two weeks earlier than what was originally agreed upon. When we politely explained that we were told the balance was due on the event date, she stopped responding and blocked my mom and sister.
I attempted to contact her through multiple methods (calls, messages, WhatsApp) but was ignored. When I finally reached her from another phone, I requested a refund since communication had been cut off and the service was no longer being provided. She refused to issue any refund.
She later claimed the cancellation was a misunderstanding about a no-alcohol policy, but there was never any intention to break rules--only a simple question was asked.
At this point, we are out $400 and left without a venue just two weeks before our event.
I'm sharing this so others can be aware and cautious when booking. I don't usually post things like this, but I feel the situation was handled very unprofessionally. read more