We thought this hotel was going to be great but from the start we had issues. We booked a room on…read morethe Penthouse floor and the room was outdated and mediocre at best. I have stayed in nicer hotels in Mexico. Also, when we tried getting someone to wait on us at the pool and the Blake Restaurant, they basically ignored us until we said something. Also, the food was mediocre at best as well. It had no flavor. Also, we were told that the Steakhouse was closed on Sundays by two different employees. Come to find out, it was not closed after all. They need to get all of their employees on the same page. Also, we were never greeted when we arrived as well as when we left. We won't be staying here again. Since we paid alot for a two night stay, the hotel should have been excellent.

Establishment trying to rebrand, see reviews at: The San Luis Resort, Spa and Conference Center…read more Expect to be nickel and dimed, expect to be charged for a resort fee at the time of purchase and then again upon departure, expect your complimentary continental breakfast to be billed at $25 per day for tip and taxes. Expect them to leave all details out and then snake you on the exit.. Expect no less than mold in your bathroom walls (check behind that cheap wallpaper that's coming off), expect all your bathroom fixtures to be loose or broken, expect your toilet to barely function and plumbing to be rusted out. Expect when you go to the spa to be overbilled the following day for the next level service you did not get. Expect the spa to further bill you for an automatic 25% tip you did not approve. Expect the front desk to tell you they will follow up because they have to get a hold of the hospitality department or the spa department or the billing department or the refunds department and expect to be that football being tossed around... Use your American Express at this hotel It is your only saving grace... Godspeed.

This is our second stay at Diamond Beach. We've stayed in 2 different units, and both have been…read moreextremely nice. Comfy furniture, large bathrooms, and roomy spaces. The balconies are gorgeous--the higher floor this time has a better view above the palm trees. Both times we've been here have been in January, so we haven't been able to use the outdoor pools or the lazy river. The indoor pool is large! There's a great game room, a movie theater, and a gym on the property. Everything is access-controlled, so you feel safe. Getting to the beach is about a 5-minute walk. This is a beautiful place! We booked through Ryson Vacation Rentals both times. Great communication, easy check-in and check-out process.

We stayed at the Diamond Beach Resort in Galveston for a long weekend. It is a fantastic resort…read morewith many amenities. Greg, the Director of Operations is the ultimate professional. He sincerely cares about his residents and renters and is willing to go above and beyond to accommodate everyone's needs. Specifically, we stayed in Diamond Beach unit 218. Great condo. Clean. Well equipped. Lovely. Pretty. Good location. Beautiful. It was a terrific unit at the end with an awesome balcony and great views. We booked through Sand n Sea. Great company. We booked with Jolene. She was terrific. We loved working with her. She was fantastic. Will book with her again AND will recommend her to friends and family! Very nice and professional! A very good company! Overall, we had a wonderful family getaway and will be back for sure!!

**This review is based solely on the restaurant/bar area.**…read more I'm a longtime Hilton Honors guy, but I only came here a couple times for lunch. I love nooks and crannies, and the bar/restaurant area is full of them. The food menu here is diverse; so is the drink menu. My only issue with the drinks is that they have only one IPA available. Still, I'm a repeat customer.

I'm glad they finally renovated this place. Back to a five star review. However, I will mention it…read moreonce again the AC had an issue. We had to call maintenance to come take a look at it. Team Hilton, why do you guys book rooms without checking the ACs. That should be standard protocol to make sure every single AC is working. Other than that, we had an amazing day, like I said the renovation here is great. They did a great job. AC blows cold. Beds are comfy. The pool is amazing, the Jacuzzi is amazing. Service is good like I said we will definitely be back here again. I'm glad I was able to give them a five star review after all the improvements.

Nice clean hotel with friendly staff. Resort definitely needs a renovation. But it is convenient…read moreand has lovely views of the harbor. Please rethink the location of the refrigerator, I stubbed my toe multiple times. Also the heating system needs help. Our room was freezing and bumping the thermostat up to 85 continued to blow cold air. I wish I could give this place more than three stars, but the above is my reasoning for my rating, mainly for the awesomeness of the staff and the cleanliness of the resort.

I recently stayed at South Shore Harbour in League City and had a mixed but mostly positive…read moreexperience. The staff throughout the hotel were very kind, professional, and responded quickly whenever we needed assistance, which really stood out during our stay. The room itself was spacious, and the fitness center was excellent with plenty of equipment and activities available. The pool area was also very nice and relaxing. We ate lunch and dinner at Opus on the property, and both meals were very good. Breakfast had a great variety of options, although the quality of some items was about a 7/10 overall. There were a few maintenance and cleanliness concerns that kept the stay from being exceptional. The balcony was wet and had noticeable algae buildup, and while searching for an outlet behind the bed, I found that area extremely dusty and dirty. There were also water stains on the ceiling, some rust in areas of the room, and surprisingly no towel racks in the bathroom. Overall the room is very outdated. Another inconvenience was parking. Parking availability was poor, and we ended up having to park underground and walk through the rain carrying our bags. Also, only one elevator was working on our side of the hotel, which caused delays. Overall, the hotel has great amenities and excellent staff, but some upkeep and maintenance improvements would make the experience much better.

Best place to stay Great views…read moreWonderful condo The beauty of the grounds are amazing Umbrella and chair services are amazing

Beautiful condo with awesome views directly on beach and Gulf, no busy street to cross. Friendly…read morestaff and checkin was simple. Prices were reasonable in October. The only real downer was no washer/dryer in the unit, but they advertised a laundry facility in the building; however, when we asked where it was located, we were told that it was for condo owners only.

First time staying here. We had so much fun. From the moment you step through the doors you know…read morethis place is different. Had the whole family with us. Kids, grandkids, everyone had a great time. Our rooms weren't anything special but we didn't come for the rooms. They were clean and comfortable and that's about all we needed from them. You can stay in theme rooms for a different experience. The water park was awesome. So much fun on every attraction. The pools and areas around them were clean and well staffed. We didn't try the restaurants. We ordered pizza.

The problem with this business is fourfold. 1) there were insufficient wait staff assigned to every…read morerestaurant that we visited. Staff was very apologetic, but wait times were terrible for service once seated, 2) no luggage carts. Where on earth are they? We started looking for one at 5am but none to found. Front desk? "Huh that's weird huh?" 3) cabana service was terrible (over an hour for drink orders. Our wait person was great! She just had too many cabanas assigned (it looked like she had all of them), and 4) the coffee. Unreal bad. It tasted of burnt plastic. Just stunning. Fortunately the Dunkin's served espresso and Americanas. The attractions were 5 star. Kids loved it all. But every meal was a cringe. Good luck.

Of all of the hotels I've ever stayed at the staff at home to suites in Texas City was by far the…read morenicest and friendliest!! the hotel was nice clean and well kept. Breakfast was great but as with any hotel, don't get there five minutes before breakfast is over and expect all of the items to be available. In my opinion, you have no reason to complain if you wait till the last minute to get up. I would definitely stay at this location again and recommended to others.

Something was biting me ALL night long, both nights…read more The floors are extremely thin and I was up listening to the people upstairs walk, run and crash (off their bed?..) all night. (Luckily just the first night - but the mites/fleas got me both nights.) The lobby, elevators and hallways smell AWFULLY - I mean it just absolutely REEKS - of artificial, stifling air freshener, AND WITH A BIG CHEAP SCENTED CANDLE BURNING ON TOP OF THAT - and the rooms smell of that gross Southern gas station mop cleaner. When I asked for a different room because the first smelled like sewage, the front desk lady stared at me like she had no idea what to do. When I reexplained the situation, she claimed there were no rooms available because they were fully booked. When I explained that I KNOW that unless I was the very LAST person to check in, there were rooms available that she could move around, she grudgingly changed the room. When that one reeked too, she again lied and said there were no rooms; when it was clear I wasn't going back to the smelly room, she magically found another. As another reviewer stated, the bathroom door design is bad, such that the door doesn't fully open and you have to crawl over the toilet to get to the sink. The toilet didn't flush well. The towels had all this gross long black fake hair on them and they, and the sheets, smelled of cologne/perfume. Though they advertise the rooms as having kitchens, there's no stove or oven; it's just a larger fridge, a small kitchen sink, some dishes and towels (all dirty and gross - bring your own); paper towels and counter space. And a microwave. The poolside rooms are loud with kids yelling till 11 pm. The good thing was the fridge actually got cold; and the A/C was only mildewy for the first 5 minutes and after that smelled fine. The mites in the bed and ungodly stink of the lobby were deal killers. Strongly recommend staying somewhere else if you're at all sensitive to either one.

After flying in to Houston we stayed here for the night before we headed to the Port of Galveston…read more It was a great spot to stop for the night, it was in the middle, cheaper than either big cities and easy to get to. Our room was clean and comfortable, we did ask for additional bedding for the trundle bed and got a ripped blanket. The front desk also seemed irritated we were asking. It was very convenient to have the outlet mall and Buc-ee's within walking distance. The included breakfast was nice. We would stay here again if we were in the area.

Location. Well it's next door to Buc-ees but on a normal day it's so warm and humid that walking…read morefrom the hotel there is not pleasant. And there's no sidewalks. Additionally there's a wooden fence behind the hotel that makes you walk further to get around it. There's only a Texas Roadhouse restaurant close by that's got bad yelp reviews so I didn't try it. There's an adjacent factory outlet but all the fast food options in the food court also had pretty bad reviews. We had our driver take us over to Buc-ee's and we did like the food there. So the hotel location is not great for a family like ours with 2 nights and no rental car. We flew in from CA to Hobby. The hotel itself had an odd front door that was so nondescript that I wasn't sure we had pulled up to the entrance. It's plain glass unmarked entrance. It looked like a side door. But I went in to find the front desk and checked in. The woman was nice and since I'm platinum I received a gift bag which was a nice perk with some snacks. We did not like the breakfast food at all. The sausage is that awful turkey sausage. They also had a strange ground sausage that looked like animal food in pellets. I would much rather have a jimmy dean breakfast sandwich. And the eggs always are dehydrated mixed with water and nasty. The room itself was clean. It had 2 queens and a sofa with twin trundle bed for the kids. The pool is another story. Texas is hot and humid and a good swimming pool is important. This "pool" was smaller than our hotel room. A real disappointment I would probably not stay at this location again.

I stayed in UNIT #9 from June 1 through June 7, 2024, and this unit was infested with BEDBUGS. I…read moredidn't find out there were bedbugs until our last day. I was the only one in the unit who was bitten for the first few days. Upon check-out another family member woke up to bedbug bites. I thought they were mosquito bites only to find out they were bedbug bites. My husband slept in PJ's and me in shorts and a short sleeve top. I reported it to the office before checking out. The office staff comment was, "there were not any bedbugs in the unit a week ago" very disturbing response when you are standing there with blisters all throughout your body including face. He did apologize and I asked if I could be compensated for my room and was told no. CONSUMERS BEWARE! This place is old and needs renovated. One of the bedroom doors the leads to the balcony did not lock. Not only did it not lock, but the wood around the doors were also corroded on both balcony doors. There was a dead cockroach on the floor when we checked in. While the location was great, nothing about this unit was pleasing. The furniture is old with blatant stains on the chairs, the carpet is dingy brown and dirty. This place is dirty and unkept! The location is very attractive but unit #9 was not. DON'T BE FOOLED

These are older but super roomy townhouses directly across from the ocean. There are perfect views…read morefrom the downstairs patio or from the upstairs balcony. The location is near the Pleasure Peir on the Seawall which makes it perfect to get to all of the activities. We loved our stay here and have already booked our next stay!

Good service! Quick and beautiful design made for our backyard. All installations made with careread more

From the owner: We Bring Resorts to Your Backyard!read more